BPJS Ketenagakerjaan (BPJST)
BPJSTK
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Client ID
946
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Client Name
BPJS Ketenagakerjaan
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Alias
BPJSTK
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Initial
BPJST
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Account Manager
Dian Maharesti, Sjamsul Harun, Harry Nugraha, Levitasari Darmawan
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Industry
Insurance
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Address
Jl. Jendral Gatot Subroto No. 79 Jakarta Selatan
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|---|---|---|---|---|---|
| 1 | 154/BPJST-LD/V/25 | Service Quality Leadership | 6348 | IDR 53,900,000 | 7 | 2025 |
| 2 | 351/BPJST-RD/X/21 | Service Excellence In Pandemic Era | 5176 | IDR 70,000,000 | 11 | 2021 |
| 3 | 259/BPJST-RA/XI/20 | Kegiatan pemilihan nominator petugas pelayanan terbaik, Best Service Award (BSA) tahun 2020 | 4986 | IDR 60,000,000 | 12 | 2020 |
| 4 | 184/BPJS-RA/VIII/20 | Pelatihan instruktur internal tahun 2020 | 4956 | IDR 29,250,000 | 11 | 2020 |
| 5 | 029/BPJS-SA/II/20 | Complaint is an Opportunity | 4795 | IDR 220,000,000 | 3 | 2020 |
| 6 | 003/BPJS-SA/I/20 | Complaint is an Opportunity | 4787 | IDR 110,000,000 | 2 | 2020 |
| 7 | 237/BPJS-SA/IX/19 | Basic Handling Difficult Situation | 4734 | IDR 40,000,000 | 10 | 2019 |
| 8 | 281/BPJS-SA/X/18 | Pelatihan Building Strategic Partner Relationship & Complaint Handling dalam Program Pengembangan Teknis Bagi Penata Madya Keuangan Tahun 2018 | 4536 | IDR 75,200,000 | 10 | 2018 |
| 9 | 438/BPJS-SA/XI/17 | Delighting Your Service & Complaint Handling | 4535 | IDR 225,600,000 | 10 | 2018 |
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|---|---|---|---|---|
| 1 | 154/BPJST-LD/V/25 | Service Quality Leadership | IDR 53,900,000 | 7 | 2025 |
| 2 | 351/BPJST-RD/X/21 | Service Excellence In Pandemic Era | IDR 70,000,000 | 11 | 2021 |
| 3 | 259/BPJST-RA/XI/20 | Kegiatan pemilihan nominator petugas pelayanan terbaik, Best Service Award (BSA) tahun 2020 | IDR 60,000,000 | 12 | 2020 |
| 4 | 184/BPJS-RA/VIII/20 | Pelatihan instruktur internal tahun 2020 | IDR 29,250,000 | 11 | 2020 |
| 5 | 029/BPJS-SA/II/20 | Complaint is an Opportunity | IDR 220,000,000 | 3 | 2020 |
| 6 | 003/BPJS-SA/I/20 | Complaint is an Opportunity | IDR 110,000,000 | 2 | 2020 |
| 7 | 237/BPJS-SA/IX/19 | Basic Handling Difficult Situation | IDR 40,000,000 | 10 | 2019 |
| 8 | 281/BPJS-SA/X/18 | Pelatihan Building Strategic Partner Relationship & Complaint Handling dalam Program Pengembangan Teknis Bagi Penata Madya Keuangan Tahun 2018 | IDR 75,200,000 | 10 | 2018 |
| 9 | 438/BPJS-SA/XI/17 | Delighting Your Service & Complaint Handling | IDR 225,600,000 | 10 | 2018 |
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|
Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 060/BPJST-LD/I/26 | Delivering Service Excellence: for Better Customer Experience | Deal Lost | IDR 25,500,000 |
| 2 | 351/BPJST-DM/IX/24 | Professional Presence: Integrating Service, Communication and Grooming | Deal Lost | IDR 48,000,000 |
| 3 | 194/BPJST-DM/V/24 | YES, I AM READY TO SERVE | Deal Lost | IDR 235,000,000 |
| 4 | 350/CMW-RD/X/21 | Service Excellence In Pandemic Era | Deal Lost | IDR 0 |
| 5 | 191/BPJS-RA/VIII/20 | People development training series | Deal Lost | IDR 12,500,000 |
| 6 | 442/BPJS-SA/XI/17 | Pengadaan jasa konsultan pelaksana assessment operational excellent BPJS KETENAGAKERJAAN | Deal Lost | IDR 1,572,423,810 |
| 7 | 327/BPJS-SA/VIII/17 | Service Journey-- revisiting Service Blue printing 2017 | Deal Lost | IDR 1,045,000,000 |
Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Anjar | Layanan Kota Batam | 6282111570022 | anjar@bpjsketenagakerjaan.co.id |
| Dedi | 08129729393 | Dedi@bpjsketenagakerjaan.go.id | |
| Dedi | Bidang Learning | 081363270855 | dedi.dermawan@bpjsketenagakerjaan.go.id |
| Dian | 081331098245 | dian@bpjsketenagakerjaan.go.id | |
| Dian | staff | 081331098245 | dian@bpjsketenagakerjaan.go.id |
| Ervera | PENATA UTAMA PENGEMBANGAN KANAL PELAYANAN DEP | 085640934353 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Euis Telita irianty | 081288006579 | euis.telita@bpjsketenagakerjaan.go.id | |
| Ibu Vera | Diklat | +62 856-4093-4353 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Ibu Vera | Junior Manager of Learning Design and Develop | 085640934353 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Ibu Vera | PENATA UTAMA PENGEMBANGAN KANAL PELAYANAN DEP | 085640934353 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Mey | HRD | 021 11111111 | mei.saraswati@bpjsketenagakerjaan.go.id |
| Nazil Miftahuddin | Junior Manager Learning and Development | 082167899691 | nazil.miftahuddin@bpjsketenagakerjaan.go.id |
| satriyo | staff | 08174940894 | satriyo.adi@bpjsketenagakerjaan.go.id |
| Vera | PENATA UTAMA PENGEMBANGAN KANAL PELAYANAN DEP | 08151832280 | ervera.anastasia@bpjsketenagakerjaan.go.id |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Bidang Learning | Bidang Learning | 085640934353 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Bidang Program Pengembangan Talenta, Kemitraan, da | Asisten deputi bidang | +62 821-5557-0066 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Bpk Dedy Dermawan | Diklat | +62 813-6327-0855 | dedi.dermawan@bpjsketenagakerjaan.go.id, |
| Deputi Direktur Bidang Learning | --- | --- | --- |
| Deputi Direktur Bidang Pleayanan dan Pengembangan | --- | -- | --- |
| Ervera | PENATA UTAMA PENGEMBANGAN KANAL PELAYANAN DEP | 085640934353 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Ibu Vera | Diklat | +62 856-4093-4353 | ervera.anastasia@bpjsketenagakerjaan.go.id |
| Nazil Miftahuddin | Junior Manager Learning and Development | 082167899691 | nazil.miftahuddin@bpjsketenagakerjaan.go.id |
TIdak jadi diselenggarakan programnya Click here for proposal detail
Program diundur setelah bulan puasa, akan menunggu konfirmasi tanggalClick here for proposal detail
Proposal created with number 060/BPJST-LD/I/26. with subject Delivering Service Excellence: for Better Customer ExperienceClick here for proposal detail
Negosiasi final proposal consult pembuatan roadmap
Meeting terkait kebutuhan pembuatan roadmap asdep layanan informasi
Running class assessment CX & SQ Certification
Running class terakhir mundur dari 30 juni ke 3 JuliClick here for proposal detail
class running 28-30 Juni 2025Click here for proposal detail
Revisi nilai investasi dan revisi durasi training jadi 2 + 1 hari Click here for proposal detail
Proposal created with number 154/BPJST-LD/V/25Click here for proposal detail
Belum ada kelanjutanClick here for proposal detail
Belum ada kelanjutanClick here for proposal detail
Belum ada tanggapan dalam waktu dekat iniClick here for proposal detail
Belum ada tanggapan dalam waktu dekat iniClick here for proposal detail
Belum ada approval pelaksanaan tahun 2024, masih menunggu di awal tahun 2025Click here for proposal detail
Belum ada approval pelaksanaan tahun 2024, masih menunggu di awal tahun 2025Click here for proposal detail
Belum ada approval pelaksanaan tahun 2024, masih menunggu di awal tahun 2025Click here for proposal detail
Belum ada approval pelaksanaan tahun 2024, masih menunggu di awal tahun 2025Click here for proposal detail
Info dari Bu Mey, sedang menunggu approval managementClick here for proposal detail
Info dari Bu Mey, sedang menunggu approval managementClick here for proposal detail
Still handle by Dian as sales associateClick here for proposal detail
Still handle by Dian as sales associateClick here for proposal detail
FU, info dari pic, sedaang meminta approval ke management, jika sudah ada arahan lebih lanjut, akan di kabari kembaliClick here for proposal detail
FU ke Bu Mey, mereka masih menunggu waktu dari atasannya Bu Mey untuk membahas programnya, jika sudah nanti akan diinfokan kembali oleh Bu Mey Click here for proposal detail
Proposal created with number 351/BPJST-DM/IX/24Click here for proposal detail
Mengcosting dan Membuat Penawaran untuk kebutuhan yang sudah di jelaskan
Kebutuhan dari BPJS Ketenagakerjaan untuk divisi Keuangan, programnya terkait komunikasi, service, grooming Latar belakangnya : Kebutuhannya krn tim keuangan kan secara rutinitas melakukan pekerjaan klerikal ya mba, dibelakang meja. Nah seiring dg perkembangan organisasi, proses bisnis dll, tim keuangan dituntut selain menyelesaikan pekerjaan rutinnya, harus mampu menjalin komunikasi yg baik dg stakeholder mba.. sering ketemu dg pihak perbankan, kementrian, perusahaan berskala internasional, dll.. atas kebutuhan tsb dipandang perlu diberikan pembekalan yg mencakup 3 hal tsb Bu.. komunikasi, service, dan juga grooming utk menunjang 2 hal sebelumnya.. Peserta : 35 peserta bisa lebih tergantung approval
info dari bu vera budget sdh habis, menunggu approval tambahan budget untuk training iniClick here for proposal detail
Plan akan di adakan di bulan AgustusClick here for proposal detail
kalah pitching, infonya kalah terkait harga nya di luar budget Click here for proposal detail
Follow up program ke Bu Vera, infonya : Masih on process review dengan user
Mengirimkan Proposal TOT Content "Yes ImReady To Serve" ke Bu Vera
Proposal created with number 194/BPJST-DM/V/24Click here for proposal detail
Costing Terkait Program "TOT Program"
Kebutuhan untuk BPJSTK : - Training TOT terkait service excellence (karna skrg mereka klo klaim bisa online, jadi service excellence nya lebih ke sikap & komunikasi (email, tertulis, whatsapp dll) - Peserta nya ini dari kantor wilayah dan kantor pusat yang di pilih menjadi PIC - diharapkan bisa membantu untuk mengimplementasi dan memonitoring terkait layanan prima - untuk merefresh lagi ilmu, karna terakhir itu sebelum pandemi - untuk post training juga bs di bantu untuk tools2 nya apa2 saja (coaching, form2nya dll), post training ini nantinya akan di lakukan setelah 3 bulan training - materi untuk mengajar nnt dari SQC - durasi pelatihan 2 hari - peserta 15 - 20 orang - rencananya akan di lakukan di akhir mei, secara offline di learning center mereka di bogor
Mengirimkan Program DSE dan Handling complaint ke bu Vera untuk di teruskan ke user
Forecast addedClick here for proposal detail
mengirimkan langsung Program catalogue dan memberikan alternatif outline untuk dapat di pelajari oleh bu Vera, dan bu vera juga meminta dikirimkan program catalgue dan outline yang dikirimkan langsung ke bu Vera ke email user
Approach Kebutuhan ke Bu Vera, Info daru Bu vera untuk kegiatan pelatihan khususnya terkait service academy sudah ada tetapi tidak dalam waktu dekat, tetapi bu vera meminta dikirimkan program catalogue SQCI
Approach kebutuhan untuk di tahun 2024 ke pak nazil, Pak Satriyo dan Bu Vera
Mengirimkan Program-program catalogue ke Pak Nazil
Follow up kebutuhan ke Pak Nazil dan Bu Vera
Approach Kebutuhan untuk tahun ini ke pak nazil
Perkenalan dengan PIC, mengingatkan program terakhir yang di ambil oleh klien dan explor terkait kebutuhan untuk saat ini
Coba Hubungi Ibu Dian, apakah ada opportunity kerjasama di Q2
Belum ada kebutuhan training corporate di q2, dari mas Nazil jg belum ada info terkait silabus yang akan dikeluarkan di Q3/Q4. Ibu Siti Choiriyah nnti akan mengabari terkait invitation utk Public Class dari SQCI
Untuk scheduling program training PICnya mas Nazil, mb Riri hanya pelaksana saja. Sudah contact mas Nazil, belum ada response dari beliau
Info program2 rekomendasi ke Ibu Siti Choiriyah yang mungkin bs di align dengan training plan akhir tahun
Reminder free seat utk PC 14 April ini
Update info PC "Negotiation Skill" dirubah jadwalnya menjadi 14 April 2022
Call dari ibu Riri terkait PC 2022 "Effective Negotiation Skills"
Reminder ke Ibu Riri untuk mengisi form "free seat" di tanggal 22 maret ini
Share free 2 seat PC untuk tanggal 22, sepertinya Ibu Riri berminat untuk join, rabu ini akan diinfokan dr BPJSTK siapa yang akan ikut PC
Info dari Ibu Riri, untuk PC sepertinya belum ada kebutuhan. Kalau training corporate biasanya seringnya dilakukan di akhir tahun
Update info PC 2022, apakah ada yg align dengan kebutuhan di awal tahun?
Share pc 2022 catalogue ke Ibu Siti Choiriyah
Seasons Greeting ke Ibu Siti Choiriyah dan Mas Nazil, sekaligus info mengenai PC
Follow up whatsapp message via Mas Nazil, menanyakan kebutuhan BPJSTK untuk awal tahun
Wrong Client InitialClick here for proposal detail
won dealClick here for proposal detail
Revisi AmmountClick here for proposal detail
Proposal created with number 351/BPJST-RD/X/21Click here for proposal detail
Create proposal
program public class masih di review tapi sudah di forward ke rekan2 divisi ain
program public class masih di review tapi sudah di forward ke rekan2 divisi ain
follow up kembali proposal public class masih dalam tahap pengajuan ke HR
follow up kebutuhan training dan share katalog public class,PIC tertarik ikut yang leadership
follow up program public class diajukan ke atasan dahulu
revisi judulClick here for proposal detail
running tgl17-18 des 2020Click here for proposal detail
rencana 2 hari program di BaliClick here for proposal detail
Training akan running di bali tanggal 17-18 desember 2020Click here for proposal detail
Kooridnasi jadwal program, detail program
koordinasi terkait jadwal rencana training service di semarang. so far sepakat di tanggal 17 desember
prepare dokumen untuk pembayaran training (BAST, Print report, surat permintaan pembayaran)
revisi judul berdasarkan SPKClick here for proposal detail
Program sudah di setujui PIC, minta jadwal di pertengahan desemberClick here for proposal detail
Finalisasi report virtual trainer batch 1 & 2
Proposal created with number 259/BPJST-RA/XI/20Click here for proposal detail
diskusi tentang kebutuhan program BPJS & atur tanggal training
Report role play training BPJS TK
ada kebutuhan training pelayanan untuk para CS terbaik BPJS, expect in class training 1 hari di semarang
Training Day 3 for BPJS TK, role play session
Role Player training BPJS TK
join webinat virtual trainer BPJS
Role Player training BPJS TK
follow up SPK program virtual trainer,sudah bisa di ambil di BPJS Bogor
join kelas virtual trainer
meeting ke kantor BPJS BOGOR untuk urus pengadaan
diskusi untuk pengadaan project virtual trainer BPJamsostek
prepare untuk pengadaan project virtual trainer
bahas sistem pengadaan untuk project training virtual trainer
follow up keperluan administrasi untuk training bulan ini
running oktober iniClick here for proposal detail
follow up proses admin, katanya minggu depan baru bisa karena minggu ini mereka mau pastikan pesertanya dahulu
sejauh ini proposal sudah di setujui oleh atasan, tinggal tunggu proses adminitrasiClick here for proposal detail
follow up proposal virtual trainer so far sudah di setujui tinggal tunggu proses administrasi
diskusi program virtual trainer
revisi materi menjadi 3 hariClick here for proposal detail
revisi detail sesi setelah hasil meeting jumat kmrn, dan revisi nilai investasiClick here for proposal detail
meeting dengan jamsostek, bahas detail maeri, ada penambahan materi program dan rencana training 2 batch
follow up rencana training virtual trainer, mau 2 batch tapi ajak meeting untuk bahas materi dahulu
rencana training 2 batch tapi ada materi tambahan, mau ajak meeting untuk bahas materiClick here for proposal detail
revisi proposal dan costing adaperubahan dalam durasi program Click here for proposal detail
pending tahun depanClick here for proposal detail
Presentasi program, diskusi soal program "becoming virtual trainer", meeting dari jam 14-15.30
follow up proposal program "becoming an outstanding trainer in virtual class", besok ajak meeting untuk presentasi program
follow up proposal program webinar untuk jamsostek, program masih di review internal
Proposal created with number 191/BPJS-RA/VIII/20Click here for proposal detail
minta dibuatkan program training via webinar materi : wow your cust & 6 qualities that make you extraordinary employee rencana pelaksaan september-oktober
Proposal created with number 184/BPJS-RA/VIII/20Click here for proposal detail
diksusi program "becoming an outstanding in virtual class", PIC ingin mengadakan kelas khusus untuk karywan jamsostek
follow up public class, tertarik ikut program becoming virtual trainer untuk internal trainer mereka yg dibulan agustus
follow up kebutuhan training kirim katalog program
webinar login detail
info e learning
Courtesy call Other training batches will be postpone after lebaran. SQCI will need to wait for new SPK issued for each batch
courtesy & collect doc
Prepare & sending: - report - invoice - SPK
Completing report to be submit to OPR Coord with OPR for report compailing
Incharge training day#3
Incharge training day#3
Meeting feedback training with PD
220 jt already input in proposal Click here for proposal detail
sending FAM questionnaire link to be distribute to pax
Observer Feedback for SQCI discussion collect SPK for next program
run. 4 classes parallelClick here for proposal detail
same price as previous 2nd pilot projectClick here for proposal detail
Prepare & collecting all crews transportation to be claimed to Finance
Proposal created with number 029/BPJS-SA/II/20Click here for proposal detail
Courtesy call, asking observation & assessment result of SQCI program requested 4 more classes will have a meeting to discuss the feedback given
sending raw data on pre post test as requested
reminder on digital post test collection fr HDS training 28-30 jan
Asking PIC to share QR Code to pax for post test inquiry
Confirmation on project title to be printed in certificate. Since client has some rules in it
Adm coord final -- name of the prog in certificate, trainer c/in & room booking
follow up SPK & daftar peserta training tgl 28 Jan
konfirmasi tanggal dan agenda program
collect list of participant for preparation
Forecast addedClick here for proposal detail
present & nego in the same day 3 days duration 2 batchesClick here for proposal detail
rev di nilai investasi untuk masuk ke pengadaan Click here for proposal detail
Proposal created with number 003/BPJS-SA/I/20Click here for proposal detail
courtesy new year
collect AR
invoicing submit report discuss post training
rev after nego become 40.000.000Click here for proposal detail
ganti bulanClick here for proposal detail
observe 2 classes paralel admin meeting with client
2 kelas paralelClick here for proposal detail
Proposal created with number 237/BPJS-SA/IX/19Click here for proposal detail
venue @ BPJS TK Diklat BogorClick here for proposal detail
4 classesClick here for proposal detail
Proposal created with number 224/BPJS-SA/IX/19Click here for proposal detail
calling for Leadership program opportunity will meet next Friday Morning
4 batch / 1H training
1 day training 4 batches
4 batches // 1 day training
Proposal created with number 281/BPJS-SA/X/18
spk in review process
nego final
present & nego
training
6 batches 2 day training
REACTIVATE ACCOUNT
3x payment term
lost
ask for e-Proc guidance
Forecast added
STC benchmark
Proposal created with number 442/BPJS-SA/XI/17
program only for 3-5 pax
Proposal created with number 438/BPJS-SA/XI/17
renew project category
invoicing-- will send receipt to BPJS ( ask lina to send)
prepare receipt for BPJS TK Pengaduan & formal resignation letter for BPJS procurement
drop the project due to restricted requirement
Proposal created with number 422/BPJS-SA/XI/17
prepare proposal bidding - koord with marlina, Vanda & vendor (BOI/ RAD)
costing proposal bpjs
aanwijzing blue print std
incoming call- aanwijzing invitation
send soft copy invoice for 4 CRO classess to be reviewed by PIC
Add sub service on e-proc (training, team building, management consultancy, event)
collection
invoicing
meet with vanda reg/ assessment operational excellence
Ask for meeting
Ask more for info
Collect FAM questionnaire for trainer
confirmation on invoice sent to BPJS for leader class
confirmation B.mark @ Mandiri for BPJS training day 2
share complaint bank for BPJS training
confirmation on ID & NPWPAlvin
Asking for invoicing CS class ( 4 batch)
cal BCA for benchmark preparation
BA Nego & draft PKS
send PKS draft
ask Marlina to prepare PKS for BPJS Ketenagakerjaan
benchmark confirmation for next batch
ask ML to prepare BPJS PKS
send list of pax to mba Titi n Ossy for certificate and WB
call BCA for benchmark preparation on Denpasar next week
coordinate with BSM for benchmarking
BA Nego leader class
coordinate with Jogja PIC for benchmark
coordination for benchmarking session
contact BSM for benchmark opportunity @ Jogja for BPJS
permit and preparation for BPJS benchmark to BCA Jogja
resend Service Blue print proposal complete with SQCI experience as requested
leader program discussion
e-proc registration; legal file confirmation
Proposal created with number 327/BPJS-SA/VIII/17
sent FAM questionnaire to be distribute by PIC
B,mark Mandiri confirmation
pax revision for certificate printing
SQCI experienced project on SErvice Journey need to be inserted in the proposal
re-IRF and back up filing preparation
pax confirmation for certificate
review outline leadership
confirmation regarding leadership outline
trainer ID & flight preference for 4 class training
Prepare revised outline for leadership. Made by SY checked by IQ
run down training
brief on BPJS Ketenagakerjaan latest detail to ask SY to be my representative on BPJS meeting due to change schedule
change on venue training for leader ( only staff class wil run on out of jakarta) and will need revision on outline accordingly
pending
discuss on rundown training
email training rundown
send thank you email for meeting & Service blue printing proposal
8 batch partnering with RAD for payment methode
8 batch, partner with RAD for payment method
close deal 8 batch
agreed to sign the file on Monday morning
ask for signing negotiation file
negotiation and ask to submit proposal formally in hardcopy
prepare hardcopy backup file to be submitted to client
package confirmation
costing nett inc souvenir for benchmark & mandays H-1/H+1
Rev proposal with nett costing
will be run at 4 cities, Jkt, Mks, Sby & Bali
confirming SQCI still on project, need time to manage the situation ( payment method)
still working in invoicing process issue
negotiation meeting, need changing on payment method
update proposal status, will have a negotiation meeting this week
Submit proposal Dev Service Excellence Series for CS & Leader
Proposal created with number 226/BPJS-SA/VI/17
Prepare proposal for CS and Leader on HDS program
Proposal created with number 163/BPJS-SA/IV/17
Ask for possibility on certification training Need to have training on next Aug
Introduction, Explore training need on HDS for next June & Singapore training like we proposed last year for next Aug
Training need on handling objection
Training need for Relation officer
need to prepare formal resigning from bidding project and send to e-proc