Client Information

dihubungi

chat to share the nearest public class

chat pak adit to say happy eid mubarak

chat bu riyanti to inform about emotional intelligence to handling complaint

chat bu esty to inform about emotional intelligence to handling complaint

Chat pak aditya to share the nearest public class

chat pak adit for courtesy in the beginning year

based on pic, still no news from KTB management and possible the program will cancel.Click here for proposal detail

share psdm trainig

chat bu esty to share PSDM training program

chat pak adit to inform that SQCI has training in MMKSI

chat bu esty to send SQC Singapore free webinar invitation

chat pak aditya to share communication skill training series

chat bu vita for introduction and share team excellence category program

share team excellence program category to bu esty

reply email pak aditya about their additional benefit request t-shirt, additional live broadcast, adjustment in outline to meet their need and more detail timeline Click here for proposal detail

reply email pak aditya about their request

chat pak adit to prepare the session motivation

meeting with user to discuss about beauty contest. They explain about the event for beauty contest.

reply chat pak Adit for meeting. its agree on Wednesday morning

chat pak Adit to make sure the date of motivation session as part of the pitching processClick here for proposal detail

Chat pak Aditya to inform that the revised proposal already sent by email. Pak Aditya also discussed about the motivation session.Click here for proposal detail

meeting with pak aditya and his team to present the proposal of CSO advanced training

after received revise proposal from trainer team, completed the revise proposal then email to pak aditya

Meeting to present the proposal. After present the proposal, they gave some suggestion based on their condition. It will revised the proposalClick here for proposal detail

chat pak aditya to confirm about presentation meeting on monday afternoon

Answer and discuss about pak aditya's email for presentation meeting. It ok at Monday afternoon in KTB office.

chat pak wahyu to makesure whether he still in KTB or not. He informed that he still in KTB but no longer handle training.

After met with KTB last week, there was changes in user and program. Now, the user is Bu Esty and the program change to be Advance Training CSO which is planned in January 2025 even the pitching process already begun this year. The location also changed in Jakarta, not in Bandung or Jogja. Click here for proposal detail

Proposal created with number 256/KTB-SH/VI/24Click here for proposal detail

meeting with Pak Aditya to hear about program Advance CSO Officer.

chat pak ari pras for courtesy

chat pak ari to say happy eid fitri

Still no news...Click here for proposal detail

chat bu minat to follow up CS Training program

Chat Pak Ari to follow up program training CS Team Pro-Shop Dealer.

Send email to pak aditya to follow up training program CS Team Pro-Shop Dealer. Since the venue use hotel outside Jakarta, its need enough time to prepare it.

Chat pak ari to ask program taining CS Team Pro-Shop Dealer that will run in the beginning March.

Chat pak Ari to follow up proposal CS Training

Proposal created with number 365/KTB-SH/XII/23Click here for proposal detail

send email to pak adit to ask the start time of training

Meeting to explain to program

They choose other vendor.Click here for proposal detail

They choose other vendorClick here for proposal detail

Send email to Pak Aditya to ask to follow up the proposal. He said thank you for SQCI participation but they choose other vendors.

Chat Pak Ari to follow up the proposal

Chat Pak Ari to follow up the proposal.

They split to program based on type of dealer. there are special dealer name Pro-Shop Dealer and common dealer. CS Training for Pro-Shop Dealer consist around 21 pax while another dealer consist of 132 pax. The training have duration 2 days and 2 nights. There are alternative for venue i.e. KTB learning center, bootcamp dan hotel in outside jakarta. For Pro-Shop Dealer, we propose on Dec and all dealer on Jan 2024. Click here for proposal detail

Send revised proposal to Pak Aditya

Make revise proposal

prepare revise proposal and re-calculate the costing.

Meeting presentation proposal with Pak Aditya, Pak Ari Pras, Bu Minar dan Pak Farhan. From that meeting, there are some suggestion from KTB i.e. : - In proposal, state clearly about the kind of games since the games is vital to make participant still active during training. Explain the kind of games based on the participant age. - is it possible to start the training afternoon / after lunch and the duration can extend until the 2nd day of night. If the venue outside Jakarta, the participant can go back to Jakarta in the 3rd day of morning. - Explain more explicit in the proposal about selling skill for participant of CS Dealer - The committee will choose the vendor based on alignment between proposal and term of reference required by user - Revised proposal must be submit maximum at Friday 11.59 am

Email Pak Aditya to confirm about the schedule for presentation meeting at 14 Nov

Prepare quotation for pitching

Meeting with Pak Ari, Bu Minar and Pak Aditya as procurement dept. Pak Ari explain about the program

Reply email to confirm online meeting at Monday 6 Nov at 1 pm

Postponed to Nov 23Click here for proposal detail

Chat pak Ari to ask the continuety of program

Chat Pak Ari to invite public class

Chat Pak Ari to invite public class

Chat Pak Ari to follow up the proposal. He said still in outside Jakarta so not yet study the revision proposal

Chat pak Ari to inform the revision proposal already emailed.

Send revision proposal to Pak Ari.

make revision proposal after meeting with Pak Ari and Bu Minar, his superior

Proposal created with number 272/KTB-SH/IX/23Click here for proposal detail

Initial meeting with Pak Ari and Bu Minar, to present the proposal. After discussion, there are some revision on outline.

Reply chat from Pak Ari about meeting tomorrow and ask the participant of meeting. There will be 3 peoples from operation dept.

Reply chat to Pak Ary for giving confirmation that we can get meeting at 1 Sept.

Chat Pak Ari to follow up meeting offering

Chat Pak Wahyu for introduction

Chat Pak Ari to follow up the revised proposal and offer meeting online

Revised the proposal to become 2 days training

Chat pak Ari to follow up the change of duration from 3 days become 2 days

Chat Pak Ari to follow proposal

Since there is change in schedule, the SPK divided in 2, one is July and the rest in AugustClick here for proposal detail

Since there is change in schedule, the SPK divided into 2. One in July and the rest in August.Click here for proposal detail

Send signed revised spk to Pak Tantan so we can send invoice next week.

Come to Mitsubishi training and meet Pak Arif, Pak Gunawan and Bu Tinul. This training is TIFOTI Level Intermediate #1 with 23 participant.

Send proposal to Pak Ari for CS development program

Proposal created with number 230/KTB-SH/VII/23Click here for proposal detail

make proposal for Pak Ari request

Chat Pak Tantan to discuss about desain of certificate

Chat Pak Ari to inform the proposal will submit max Friday

Make WA grup for participant of Tifoti Intermediate #1

Chat Pak Tantan to inform that agreement letter was send today via JNE and share sample of certificate for his review. Remind also about list of participant for Intermediate Level

Call Pak Ari to gain more deeper about their training needs. They plan to train their customer service with goal for refreshment and skill-up. There are 2 training program. First, for CS Operation (CSO) only and second for CS Team, which consist of CS Operation, CS Sales and CS Service. For CSO only, the number are 130 person and the duration only 1 day. For CS Team, the number only 20 person and the duration are 3 day with outbound activities. This CS Team specialized for premium dealer. The training plan in Sept or Oct

Call Pak Ari to make appoitment. Call first tomorrow morning

Chat Pak Tantan, to discuss some issue like, form of certificate for Basic, list participat for Intermediate, agreement letter, and revised of SPK

Chat pak Tantan to discuss new schedule for intermediate

Attend to MMKSI training in day 2

Attend to MMKSI training to build rapport with client

input 65 participant to whatsapp group

Chat Pak Tantan to discuss DP payment for tshirt, list of participant, material, rundown

Chat pak Tantan to ask for list of participant

Chat Pak Tantan to explore the coming of participant. He said the participant will come and check in at 2 July, one day before the training will begin. Only participant from Bandung will come in 3 july morning. Pak Tantan also ask to start coordination with his tshirt vendor.

Meeting discuss about training preparetion for Tifoti basic.

Discuss with pak Tantan about investment value in agreement letter

Chat bu Tinul to say hello and inform training topic, CX In Sales Activity

Chat pak Tantan to arrange for meeting preparation to discuss about the material. The meeting will be on Monday

Chat pak Tantan for confirmation about draft of PKS

Chat pak Tantan to inform the draft of material will ready to discuss next week

Send quotation about additional cost since the training venue move to Bandung

Calculate addition cost since the venue will be outside Jabodetabek

Chat pak Tantan to discuss the schedule.

Will run 4 batchesClick here for proposal detail

Will run in 2 batchesClick here for proposal detail

Chat pak Tantan to follow up the Tifoti program.

Based on MMKSI consideration, SQCI not yet appointed for this program.Click here for proposal detail

Chat Pak Tantan to follow the presentation meeting last week. They still running in pitching process.

Meeting with MMKSI team for TIFOTI Program 2023

Chat pak tantan to send proposal

Proposal created with number 133/KTB-SH/V/23Click here for proposal detail

Proposal created with number 132/KTB-SH/V/23Click here for proposal detail

Chat bu Suwartini to send rivised proposal

Meeting with Bu Suwartini and team discuss about special softskills training. there is request to have material in ppt format and there will be development material phase after winning appointed.

The presentation will be reschedule on Friday, 12 May at 1.30 pm

Chat Bu Tinul to reschedule presetation meeting to be on 10 May at 11am

Proposal created with number 126/KTB-SH/V/23Click here for proposal detail

Send discussion paper about their training needs, special softskills training for BM and MDT.

Meeting with MMKSI, they explain their training need

Chat bu Tinul to gain their need about cfx program

Chat bu Minar to ask training program Leadership Excellent

Chat pak Tantan to say hello

Ada incoming dari Pak Puja, Customer Communication KTB,. Beliau meminta saran untuk training untuk CS Dealer di tahun depan, Natasha sdh kirimkan discussion paper untuk program Delivery Service Excellence dan Complaint Handling, beliau mau ajukan dulu ke management. Nanti akan diinfokan kembali apabila sdh ada feedback dr management mereka.

From e-certificate link that have been share to Pak Tantan yesterday, there are participant whom certificate have not been made and there are some mistake in certificate that have been made. Check one by one in each batch to make sure there is no mistake again.

Chat pak Tantan to send batch 3-5 report and link of e-certificate

Inform about agreement and invoice

Follow up agreement

Email the revised matery for tomorrow

Meeting for finalization the matery

discuss draft of agreement letter

Meeting FGD

Sudah jalan dengan vendor lainClick here for proposal detail

Sudah jalan dengan vendor lainClick here for proposal detail

Sudah jalan dengan vendor lainClick here for proposal detail

Send signed SPK to Pak Tantan

Running in 5 batch, start from 20, 21, 22, 23 and 26 Sept 2022.Click here for proposal detail

Chat pak Tantan, f/u

Chat pak Tantan to f/u confirmation about the schedule

Chat pak Tantan to f/u negotiated price

Called by Pak Tantan to negotiate the price.

Mencoba menggali informasi contact Pak Puja dari Mba Pita tapi ternyata Pak Puja itu divisi sama Mba Esty Runtu, sedangkan Mba Pita beda divisi jadi kata Mba Pita coba reach dari Mba Esty aja. Natasha sdh chat Mba Esty tapi ga ada feedback, sudah coba add connection ke Pak Puja tapi tidak diapprove.

Chat pak Tantan to ask meeting this week

Chat pak Tantan to f/u proposal

Email proposal to pak Tantan for Tifoti Program 1 day training for 5 batch

Proposal created with number 173/KTB-SH/VIII/22Click here for proposal detail

Chat pak Tantan to arrange meeting with trainer to makesure couple things before submit proposal. Meeting plan will be in Friday afternoon.

Make costing for Tifoti project

Meeting with pak Tantan. He explain about Tifoti program in Sept offline total 158 people in 5 batch.

Menghubungi Mba Pita untuk mencari tahu kebutuhan training di semester 2 ini. Beliau info, untuk saat ini masih belum ada rencana training service atau softskill dalam waktu dekat, nanti akan dikabarin lg kalau ada kebutuhan.

Program sudah berjalanClick here for proposal detail

Program sudah berjalanClick here for proposal detail

Program sudah berjalanClick here for proposal detail

Chat mas Tantan to follow the last project.

Pergantian PIC internal sehingga masih tertundaClick here for proposal detail

Pergantian PIC internal sehingga masih tertundaClick here for proposal detail

Pergantian PIC internal sehingga masih tertundaClick here for proposal detail

Ada pergantian PIC KTB sehingga projek di handover Click here for proposal detail

Ada pergantian PIC KTB sehingga projek di handover Click here for proposal detail

Ada pergantian PIC KTB sehingga projek di handover Click here for proposal detail

Chat bu Esty to introduce as new AM for KTB

Study the SQCI program that participated by KTB.

Tertunda karena ada internal prioritasClick here for proposal detail

Tertunda karena ada internal prioritasClick here for proposal detail

Belum ada keputusan dlm wkt dekatClick here for proposal detail

Belum ada keputusan dalam waktu dekatClick here for proposal detail

Proposal created with number 091/KTB-HN/IV/22Click here for proposal detail

Ada kebutuhan dari KTB dengan bu Esty, terkait program training utk para pemenang kompetisi/award layanan, dengan topiknya ttg layanan premium. Tidak ada isu khusus, tapi training ini sebagai apresiasi bagi para pemenang award layanan. Total peserta/pemenang ada 7 orang, dari Customer Satisfaction Officer, dan dari unit lain jg yg menang. Ekspektasinya bisa dapat outlinenya di minggu ini (15 Apr)

Follow up ibu Puspita, apakah ada info dari manajemen terkait kebutuhan training? Masih belum ada jawaban

Geser waktu pelaksanaan, belum ada info hingga sekarangClick here for proposal detail

Follow up kembali penawaran proposal "Operation Excellence with Strengthen ASS Organization", belum ada info dari bagian procurement, kalau ada info lanjutan akan diinformasikan via email

Follow up penawaran proposal, Ibu Puspita coba contact bagian Procurement dl utk mengetahui kelanjutannya, nnti dikabari

Reminder follow up utk disesuaikan jadwalnya dengan kebutuhan KTB, tidak di reply

Revisi perkiraan bulan pelaksanaanClick here for proposal detail

Revisi bulan dan tahun pelaksanaanClick here for proposal detail

Follow up terkait proposal penawaran untuk training, konfirmasi jadwal dan tanggal. Menunggu balasan

Proposal created with number 364/KTB-RD/XI/21Click here for proposal detail

Creating proposal

- free webinar batch 2 explanation

- offer e learning and trial package - pic will review

- sales courtesy - kirim jadwal public class 2020 pic akan review dahulu dan diupdate ke SQCI jika ada kebutuhan

Kirim jdwl Public 2019 dan softcopy silabus program

renew project category

lost bidding

proposal ms

Proposal Created with number 008/KTB-EN/I/17