Client Information

mendatangi BPJS Kesehatan, namun belum ada kebutuhan

dihubungi

chat to share the nearest public class

Chat bu Fitri for courtesy

chat pak eko to share flyer

Chat bu yuliana for courtesy

chat bu yetha to share training series of communication skill and request for online presentation. She ask for procurement hard skill training.

chat bu yuliana to share communication skills training series and ask for online presentation

share team excellence category program and request presentation to bu fitri

share the category program of team excellence and offer presentation to pak eko

Share flyer of customer focused process improvement program training and offer meeting for presentation program to bu mega

share information about customer focused process improvement training program to bu yuliana

chat bu fitri to inform training critical core mindset

based on Pak Jenal information since he isn't no longer in head office and he replced by Bu Niken Sawitri and Bu Dwi Asmariyati, go to BPJS Kesehatan head office. Meet the receptionist to ask the possibility to meet Bu Niken and Bu Dwi. After they contact to the related dept, they onform that Bu Niken already moved to Purwokerto and Bu Dwi have moved to Palembang. For the next, send email to sekban@bpjs_kesehatan.go.id

chat bu yuliana to ask she still in bpjs or not.

chat pak eko to say happy ied fitri

chat Pak Eko to share softcopy of preview program 2024 and inform there are 2 new program based on SKK Khusus.

chat pak eko to share preview program invitation

chat pak eko to share e-mag dec

Call bu Adelia to inform Amazing Race training program

Chat Bu Adelia to share articles

Chat Pak Eko to share articles

Chat pak Eko to inform CX training program

Chat pak Eko to share SQCI article

Chat Bu Fitri to share SQCI article

Chat Pak Eko to invite SQC webinar

Chat Bu Yuliana to inform public class in June & July

Chat Bu Fitri to say happy eid mubarak

Chat pak Eko to inform trainig program, Service Start With Me

Chat bu Adelia to inform training program, Effective Leadership

Chat Bu Yuliana to share SQCI article's

Chat Pak Eko to share article

Chat bu Adelia to inform PC in march

Chat pak Eko to send link of article

Chat bu Adelia to inform public class schedule in 2023

Chat bu Fitri to inform public class schedule in 2023

Chat bu Yuliana to share public class schedule in 2023

Chat pak Eko to share schedule of public class 2023

Chat bu Adelia to share information about CX

Chat bu Yuliana to offer catalogue program

Chat pak Eko to offer catalogue program

Chat bu Adelia to offer catalogue program

Chat bu Yuliana to inform team building training program

Chat bu Fitri to inform DSE training program

Chat pak Eko to inform Anticipating Complaint & Managing Solution In Service training program

Chat bu Adelia for introduction.

Chat bu yulianan to inform pc nop

Chat pak Eko to share PC Nop

Chat Bu Yuliana for introduction

Chat pak Eko for introduction

Chat bu Fitri to inform public class in Sept

Chat bu Fitri to introduce and request meeting

Chat pak Jenal to introduce as new AM. He inform that already moved to branch office and he replaced by Bu Niken Sawitri or Bu Dwi Asmariyati

Info dari Pak Jenal belum ada kebutuhan

Greetings ke Pak Jenal, apakah ada kebutuhan seperti di tahun 2017? Untuk monitoring dan evaluasi pelayanan prima

Contact Ibu Muharnia, apakah ada kebutuhan Monitoring dan evaluasi pelayanan seperti yg pernah dilakukan dulu? Atau training program "Service Excellence in Pandxemic Era"?

Follow up message ke Ibu Muharnia, apakah dr bpjs kesehatan ada training plan di 2022 ini?

Follow up message ke Ibu Muharnia, menanyakan apakah di tahun ini ada kebutuhan "PENGADAAN JASA KONSULTAN PELAKSANA MONITORING DAN EVALUASI PELAYANAN PRIMA BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN" seperti yang pernah dilakukan di 2017

Greetings ke Ibu Muharnia Adelia, explore kebutuhan di 2022

Coba call Ibu Muharnia Adelia, tidak diangkat

Perkenalan ke Ibu Muharnia Adelia, explore opportunity via message

follow up katalog public class PIC sudah pindahkan ke divisi lain tp katalog sudah di teruskan ke bagian learning

follow up rencana training service tahun lalu yang sempat tertunda PIC pindah divisi, nanti akan di share PIC pengganti

propose free webinar besok

follow up rencana trainig untuk staff BPJS, training ditunda tahun depan karena budget training di potong

propose public class oktober, di ajukan ke atasan dahulu

Share jadwal public class

follow up program webinar belum selesai rekruitment karyawan baru webinar akan dilaksanakan setelah selesai rekriutment

be;um ada keputusan dari atasan perihal join public class

program akan berubah konsep karena ada rekrutment baru sehingga peserta akan berubah jugaClick here for proposal detail

follow up proposal webinar, dan share jadwal PC

follow up proposal & explore kebutuhan training proposal masih tahap review

follow up proposal webinar kemarin sempet tertunda dgn kegiatan lain saat ini proposal di review kembali

follow up proposal webinar design thinking, program masih tahap diskusi management karena akan ada perubahan konsep

followup proposal masih di diskusi internal

Proposal created with number 076/BPJSK-RA/V/20Click here for proposal detail

info e learning

info e learning

Change HOD change priority of learningClick here for proposal detail

Courtesy call No budget for service training. more in technical training and survey

Courtesy call update status proposal, still being hold by user, PIC move to other dept. Will be informed if the inquiry is open again

Still in internal reviewClick here for proposal detail

Proposal created with number 295/BPJSK-SA/XI/19Click here for proposal detail

inquiry on design thinking method

inquiry briefing invitation -- ask Paula lian to join the meeting asI have BLI training to day

lost due to value

Proposal created with number 274/BPJSK-SA/IX/18

Expkore k3butuhan training

won by alvara on 700an jt

Proposal created with number 035/BPJSK-SA/II/18

goes to LR with 18 jt/day

Term 4

Term 3 & 4 in dec

renew project category

renew project category

renew project category

exc,sum & finding monev 2 untuk innitial report

Rev PKS n invoicing

Monev 2

survey engagement peserta & revise std layanan

update name FL yang terekspose MS

resend draft PKS to be signed

confirmation on certificate printing & PKS to be sign

update progress, ask for meeting in 2nd week of nov

send PKS rev, asn soft copy material

Courtesy, need to meet this week, will be informed for the date ( Thur or Friday)

thank you email & reminder for PKS

coordination on IKJ session @ pangkal pinang

set pick up service for IKJ @ pangkal pinang

inc flight ticket return jkt- pangkal pinang

Rev surat penawaran & pks

Coordination for detail material

Proposal created with number 385/BPJSK-SA/X/17

Nego n pks

outline benchmark

Check on web socialization for BM

done

potong ppn

PKS NO request for invoicing

invoicing advisory

discuss with TN regarding report-- need to suit the report layout to client's request

monev 2 preparation briefing with RAD

briefing monev preparation check

penalty confirmation

inc ppn

Penalty and MOU

email ppt MPRM book final

confirm on invoiving method

Monev 2 Briefing

Book SQCI Ruang meeting for briefing 28 Aug

pending adm process

confirmation to add Palembang on supervision briefing schedule on wave 2

send detail report wave 1 with 100% QC to Marlina to be printed and use for invoicing

review final standard behaviour book after Dirum meeting

submit final book rev and ask for adm completion

Share briefing schedule, first in SBY to invite client to attend

D Day confirmation meeting material to be presented to Dir

Last minute meeting request to discuss indicator for KC prima

meeting confirmation

final report to Dir-- minor revision

final report to Dir-- minor revision

KC prima adjustment

Monev 2 preparation

meeting reconfirmation

1 month over time on payment schedule

Lost due to budget. Run by LR for 18M/day

discuss about Benchmark to Mandiri detail inquiry

meeting preparation for Monev wave 2

ask for final report to Dir schedule-- agreed on next week

meeting regarding feedback on Monev wave 1

check on web socialization for BMs

Web checking due to eror displayed on palangkaraya region

rescheduling meeting report -- ask for new date

F.up update web report

Confirmation report to Rirum meeting, next week

web report status

Attending BPJS anniversary corporate event

respond to web recovery, fixed already

Web update checking, Rev on scale from 10 to 100 range

completing report with strategic recommendation fr IKJ

Update meeting with new Dir- deputy

check report final from RAD

Minor rev on wave #1 report

Wave #1Report meeting to Dir

coordination on pre report to Dir meeting schedule

Submit update report per end of June

pending to Jul

Check final rev from TN

update trainer schedule for Dir report meeting

Wave 1 Report meeting to PIC meet new Kagroup incharge

Report meeting workshop set of behavior

Review and revise w.shop report as per meeting result

submit report rev 2

pending

Weekly update report

Review report Monev made by RAD

Reschedule the update report meeting due to internal client agenda

Lost, won by PMM

post w.shop report meeting by TN & IKJ

courtesy meeting - update progress Monev and ask for report meeting

reconfirm meeting schedule

Confirmation on final report meeting

submit w.shop report done by TN for next week meeting material

Confirmation for report meeting to man

Calon pemenang ke-2

Presented @ 12 mei

Thank you note

Update report rev

submit report wave 1 ( cut off= 500 )

RAD

run by RAD

draft workshop result discussion

discuss about project share on Monev BPJS. ask RAxdjustcntract suit to BPJS contract on payment part. SQCI got 10% nett ( exc PPN)

sudah termasuk PPN 10%

Discuss about w.shop result update

discuss abour draft report to be present to kadiv

Presentation Measuremwnt with RAD

Eproc file submission

Collect completed PKS and confirming for #1 invoicing

measurement run by RAD

Proposal created with number 184/BPJSK-SA/V/17

Confirmation adm backing file for RnD aanwijzing

Eproc process

Invoice after report

Confirmation w.shop #3 schedule

no info

project run by RAD, SQCI got getting client fee 7% from total project

Confirmation on w.shop room and time

coordinate with trainer & TO for workbook and other training preparation

Workshop preparation

confirming workshop schedule and preparation on it

Responding SPK sent by client

coordination with RAD for BPJS Monev preparation

Collect adm files -- the PIC in charge not available to sign the SPK

submit workshop run down for invitation purposes

Confirmation workshop schedule , can not provide the date requested due to consultant availability

Share monev kuesioner check list

submit final check list Monev & Cust feedback questionnaire

discuss on Monev Tools

Inform that the Monev tools are ready

Request PKS draft Req meeting to discuss Monev tool

discuss with RAD regarding Monev tools - prepare for next meeting with BPJS

Kixkoff meeting Monev 2017

Pre workshop discussion

call RAD for Monev preparation and set briefing

Workshop preparation

Send 3 workshops technical detail

Req back up file to prepare Monev' tools

Coord for bpjs kickoff meeting

Update for monev preparation Ask for appointed letter to start the work

Invoice will be issued after all report done

Join 1on1 dir interview by IKJ

Discuss about workshop timeline

Book IKJ's schedule for 1on1 Di interview

confirmation on 1on1 FAM for the next day

prepare work sheet for negotiation meeting Discuss with RAD & Erly

Run by RAD, since deal on limited budget SQCI will get 7,5% off the negotiated price

Negotiation meeting Closed at 688.000.000 inc PPn

Nego meeting Tues, 21 Mar @ 2 PM

Call the RAD to prepare contract for Monev project

Appointed as the winner, and still need negotiation meeting on this

Update time line

Thank you email -- winner info on MONEV 2017

coordination with RAD for next negotiation meeting

Share presentation material on last beauty contest

Will be done by RAD, Revenue will be gain from 10% of the project deal.

Info about SQCI presentation session and opportunity for vendor joining the project

Info about SQCI presentation session and opportunity for vendor joining the project

confirmation interview session schedule

Schedule arrangement

Beauty contest presentation on mystery shopping project

Confirmation on beauty contest schedule will be held 08/03/2017 time TBA

Prepare Group Discussion for FL & BO Coordination about availability trainer with BPJS & internal trainer

Proposal Created with number 080/BPJSK-SA/III/17

Discuss tech on how we do the field observation

Prepare proposal together with Marlina Coordination with vendor Deliver the hard copy to BPJS

Create w.app group for coordination Diacuss with Toni for briefing trainer Coordination with pak Syahrim on schedule availabikity for field observation Discuss about draft contract with PIC

Discuss about FAM preparation

Set schedule for 1On1 for TOP Man on 2ns week of March

Explore vendors for myst shopper project Co?lect quotation

Req proposal for measurement from RAD

Prepare for BPJS Kesehatan measurement proposal

Brief workload for Vendor

Submit project time line to be align with BPJS'

Share why culture by IKJ

Aanwijzing Monev 2017 Myst. Shopper

Aanwijzing Monev 2017 Myst. Shopper

Submit video edited for final agreement

Finishing service standard video - taking additional pictures Final Discussion with vendor

Share BPJS challenge & expectation by KaGroup Meeting with IKJ & TN

Contract Draft to be reviewed by SQCI

Review & completing contract SEnd contract to be recheck by Marlina for contract admin manner

Lost due to price is too high according to client. (Over budget) Project taken by LR

Negotiated to 281.000.000 Start end of Feb

Explore Service measurement for 2017 will be done in 127 branches will run in Q2 (April) aanwijzing will be on end of feb

Discussion on video revision update

meeting reschedule to 24 Feb Erly will represent me due to double schedule with taspen training

Investment value inc PPn

Nego meeting

Nego

Proposal Created with number 059/BPJSK-SA/II/17

Confirmation on bidding status -- winner information pending to 10th feb

Proposal Created with number 044/BPJSK-SA/II/17

Diskusi mengenai permintaan fasilitasi FGD

Submit proposal FGD Monev pelayanan prima

Konfirmasi kelengkapan surat lampiran di proposal

costing inc ppn 10%

Proposal Created with number 027/BPJSK-SA/I/17

Further discussion regarding FGD request to discuss challenge & implementation of Layanan Prima standard for next monitoring. Plan to have FGD on Feb

Req FGD untuk membahas challenge dan implementasi layanan prima. Peserta yang diundang devisi regional, kantor cabang, grup terkait

Report meeting

join ikj 1on1 interview with Dir. Kepesertaan