Client Information

Confirmed running tanggal 11-12 feb 2026Click here for proposal detail

Proposal created with number 357/SMBCI-LD/XII/25. with subject Manage Your Service, Manage Your OutcomeClick here for proposal detail

Follow up proposal Service Champion, dan tanya2 kebutuhan training

send training report to pak aris, pak ishmat staf

prepare training report

reply chat pak aris that ask for participant absence

Inform to training participant that the reward already sent

reply chat pak afrizal that ask for voucher rewards

reply chat bu wahyuni that ask for voucher rewards

reply chat bu silvia after she gave gopay number

reply chat pak afreza after he gave gopay number

reply bu prima after she gave ovo number

supervise and monitoring the SMBC online training

chat pak bastian for courtesy

chat pak aris to discuss about LMS

send Welcome Letter

send Welcome Letter

send Welcome Letter

send Welcome Letter

send Welcome Letter

reply chat pak ishmat. he told no need FGD because the participant came from many department so it difficult to represent.

chat pak aris to ask for training participant

call pak ishmat to ask for training participant

Chat pak ishmat to arrange fgd

mengucapkan mohon maaf lahir batin dan follow up data

chat pak ishmat to inform that the IRRBB brochure already emailed

email pak ishmat brochure of IRRBB service

Prepare the brochure of risk management program

Chat pak ishmat to ask for pic in risk management.

chat pak ishmat to say happy eid mubarak

isi pengadaan terbaru clear

Reply chat pak ishmat after he inform the updated status of service champion in action proposal. He said they still use last year program. No additional program in this year.

Chat pak ishmat to follow up proposal of Service Champion In Action

chat pak agung bastian to share flyer

chat pak ishmat to follow up new program training "Service Champion In Action"

chat bu putri for courtesy

Chat pak ishmat to follow up the proposal and arrange presentation meeting. He said the proposal still reviewing by his learning team.

chat pak ishmat to inform that the proposal already sent and propose meeting next week

sent proposal to pak ishmat

finishing proposal for new program, service champion in action training

Proposal created with number 008/SMBCI-SH/I/25Click here for proposal detail

after met with pasar trainer, call pak ishmat to confirm some points.

reply chat pak ishmat. He inform that Bank SMBC have cooperation with pasar trainer to manage training administration and payment.

chat pak ishmat to ask for some points of his training need for next year.

chat pak iqbal about SMBC request for next year plan

Meeting with pak ishmat to evaluate program and discuss for next year program

reply chat pak ishmat. he request to reschedule today meeting to monday afternoon

chat pak Ishmat to discuss for evaluation meeting. Its agree to meet online at next friday

chat pak ishmat to follow up about the attachment of invoice. he said still in process. hopefully there won't be problem.

email draft LOA and flyer to pak ishmat

chat pak ishmat to continue to discuss about training payment. Resend draft of LOA and make flyer.

chat pak ishmat to continue discuss about document. since the document already expired, he propose to make public training flyer which state the participant price. Because the number is weird, its still finding the solution, one of the solution is making LOA.

reply chat pak ishmat and say sorry because the document not yet found

sent contract of managing your service managing your outcome training to pak aris

email the invoice complete with training report and participant absence list to pak ishmat and pak aris

prepare report and participant absence list as invoice attachment.

reply chat pak aris. He ask for invoice and participant absence list.

Still no requirement from clientClick here for proposal detail

Double recorded. Already run at 9-10 Oct 2024Click here for proposal detail

chat pak ishmat to share the invoice

chat pak ishmat to discuss about the effect of name changes to invoice.

chat pak ishmat to discuss about the invoice. Since they change to PT Bank SMBC Indonesia Tbk, the invoice should be SMBC. Bu to change to SMBC, it need addendum in agreement. Pak Ishmat told to discuss internally.

chat pak aris to ask for additional time for participant to complete the LMS. He give 1 day additional

chat pak aris to confirm about the invoice. He said ok to submit invoice

chat pak aris to ask about the participant origin.

chat pak ishmat to give report about WA group of training Managing Your Service Managing Your Outcome.

resent email to training participant since only few participant joined the whatsapp group. From Pak Ishmat information, they have security system that prohibited employee the click link from outside. So resent email that content WAG invitation QR code.

prepare welcome letter for training participation

chat pak ishmat to discuss training preparation

email pak aris to ask for participant's whatsapp no. Pak aris explain, since there is new regulation about personal data security they can't share the whatsapp no. Pak Aris suggest to email invitation for joining the whatsapp group.

Make whatsapp group for participant of training 10 Oct

chat bu hijri yati to share communication skill training series and request for online presentation

chat bu sri hartina to inform the effective communication training series and request online presentation

chat pak manuella to inform the effective communication training series and request online presentation

chat bu putri to inform the effective communication training series and request online presentation

Since BTPN change to Bank SMBC Indonesia, ask for the impact to agreement. He said no impact.

chat pak ahmad to share communication skills training series and ask for online presentation

chat bu hijri yati to share information of solution to improve team cooperation.

Proposal created with number 330/BTPN-SH/VIII/24Click here for proposal detail

Training will run 9-10 OctoberClick here for proposal detail

reply email Bu Putri since BTPN can't cooperate with SQCI for service curriculum video making; "Melalui email ini kami sampaikan bahwa untuk saat ini kami belum dapat bekerja sama dengan SQCI untuk pengadaan Service Curriculum."Click here for proposal detail

share team excellence category program to Bu Putri

Proposal created with number 281/BTPN-SH/VII/24Click here for proposal detail

email proposal of customer focused process improvement training program

Share flyer of customer focused process improvement training program and offer meeting for presentation to pak ahmad

prepare proposal of customer focused process improvement training program

Share flyer of customer focused process improvement program training and offer meeting for presentation program to pak ishmat

chat bu mora for introduction and make confirmation whether she still in learning or not

email discussion paper of critical core mindset and skillset for top management to bu eneng yulie

chat bu hijriyati to makesure whether she still in learning development or not. She informed no longer in learning development

chat bu putri to follow up proposal of videl e-learning

prepare proposal for making video e-learning

Proposal created with number 249/BTPN-SH/VI/24Click here for proposal detail

Chat pak ishmat to share information about Critical Core Skills training program

meeting with bu putri to discuss about her need. She want to make service curriculum in BTPN e-learning system. After she tell about the topic that she need, we explain and show our LMS. She interest and ask for proposal to make learning video.

Chat bu putri to gain more deeper about her need. its agree to have meeting online at Tuesday morning

chat pak bastian to ask about last training that he has attend

make white paper based on BTPN annual report

Forecast addedClick here for proposal detail

Since pak aris didn't give tax no yet, send email to pak danyel for tax no.

chat pak aris to ask for btpn tax no.

Prepare for traning report than share to Pak Aris and offer meeting evaluation on the end of month.

remind the participant to complete the LMS cause today is last day to complete it

remind the participant to join the zoom for online training

chat pak aris to ask him join the whatsapp group and remind the participant that the online training via zoom will begin at 8.30 am tomorrow.

Chat the participant of training Managing Your Service to remind the training schedule that will execute at 7-8 May

chat pak Aris to inform some participant can't join training with some reason like sick, move to other company or another reason.

make internal coordination to make complete the welcome letter.

make wa group for participant of Managing Your Service training then invite each participant to join the group. Then prepare welcome letter and make internal coordination.

reply email from Pak Aris about BTPN request for training next week.

the training will run at 7-8 May with 17 paxClick here for proposal detail

Proposal created with number 192/BTPN-SH/V/24Click here for proposal detail

chat pak ishmat to say happy ied fitri

chat pak ishmat to share softcopy of preview program 2024 and inform there are 2 new program based on SKK Khusus.

Call pak Bastian to discuss about his training need

chat pak ishmat to share Preview Program invitation

Trying to call pak Ishmat

Chat pak ishmat to say hello

Call bu Putri to inform Amazing Race training program

Chat Pak Aris to inform the delivery of e-money gift to training participant

Meeting with Pak Ishmat to discuss the program and give the invoice

Chat Pak Ishmat to arrange meeting. It's ok on Tuesday

Manage and makesure the participant join the WA group.

Make WA group to invite the participant of training Managing Your Service, Managing Your Outcome that will held at 25-25 Oct

send email to Bu Hilda as one of participant to ask her wa no.

Chat Pak Aris to make the participant of MYSMYO training

Send email to make sure the participant of training MYSMYO

Chat pak Aris to share articles

The training will run at 25-26 Oct, still onlineClick here for proposal detail

Chat pak Ishmat to make sure the training will still online or if possible will offline. He explain the training still online. Then ask for list of participant if already available.

Call Pak Bastian, he inform that BTPN operation dept will have senior leader event in 8 December, the venue in Jogja. They plan to invite Pak IKJ to give speech about service with duration around 3-4 hours. It need make sure the IKJ schedule first.

Chat Mbak Putri to ask about refreshment training

Chat pak Ishmat to ask for refreshmet training. He said there will be refreshment training Managing Your Service, Managing Your Outcome in October.

Proposal created with number 276/BTPN-SH/IX/23Click here for proposal detail

Chat Bu Mondy to inform CX training program and program that already running in BTPN.

Chat pak ishmat to share CX training program

Send email to Bu Putri to inform CX program training

Chat pak Bastian to inform CX training program

Chat Pak Bastian to share SQCI articles

Chat pak Ishmat to share SQCI article

Chat Bu Putri to share SQCI article

Chat pak Bastian to follow up about IKJ discussion paper..

Chat pak Bastian to share IKJ discussion paper as continuing from meeting last week.

Chat pak Bastian to discuss about respon of BTPN's leader when discussed with IKJ last week and try to find way to offer consult program

Meeting with BTPN to discuss about service culture

Send email to Bu Putri about SQC Webinar invitation

Chat Pak Bastian to ask meeting link

Discuss with Pak Basdian. He request the meeting to be postponed. Agree to postpone on 19 May at 9-10 am

Chat pak Bastian to arrange IKJ's online meeting that will be held 11 May at 10 am

Email invoice and report to Pak Ishmat

Prepare report and invoice

Chat pak ishmat to ask dokumen for invoicing the managing your service training program

training online for Managing Your Service, Managing Your Outcome training program with Toni as facilitator. The number of participant are 10 persons.

Email Bu Putri to inform training program, Effective Leadership

Chat pak Aris to ask for link of participant absences

Share welcome letter to training participant

Make WA group for participant dan prepare welcome training

Chat pak Aris to give email address for sending participant list

Chat pak Ishmat to ask again about training participant. He said Pak Aris will inform about it

Chat pak Ishmat to ask the training participant

Chat Pak Ishmat to prepare training program

Meeting preparation with Pak Ishmat and Pak Aris for Managing Your Service, Managing Your Outcome training program

Chat pak Ishmat to arrange preparation meeting. It will be held next week.

Send email to pak Ishmat to inform that trainer is available at 10-11 Apr for Managing Your Service program

Will run in 10-11 April. From PIC, there are 5 person already registered.Click here for proposal detail

Proposal created with number 068/BTPN-SH/III/23Click here for proposal detail

Meeting to discuss proposal

Call bu Dwinta to gain more deeper about their need for Management Trainee program

Email training report to mbak Putri

Send list of participant that attended on Gaining Trust & Get Connected @ Work training.

Join BTPN training, Gain Trust & Get Connected @ Work

Send welcome letter to participant of Get Connected @Work online-training program that will held on 16 January

Handover to SjamsulClick here for proposal detail

Handover to SjamsulClick here for proposal detail

Selesai pelaksanaan di OktClick here for proposal detail

Selesai pelaksanaan di OktClick here for proposal detail

Pelaksanaan batch 2 di 16 jan 2023Click here for proposal detail

Pelaksanaan 9 Nov. pertemuan persiapan di tgl 2 novClick here for proposal detail

Untuk 200 peserta selama 2 jamClick here for proposal detail

Proposal created with number 267/BTPN-HN/X/22Click here for proposal detail

Pelaksanaan 25-26 Okt 2022Click here for proposal detail

Pelaksanaan 25-26 Okt 2022Click here for proposal detail

Masih menunggu konfirmasi internalClick here for proposal detail

Masih menunggu konfirmasi internalClick here for proposal detail

Proposal created with number 165/BTPN-HN/VIII/22Click here for proposal detail

Berkoordinasi terkait perubahan jumlah peserta utk kelas besok 28-29 juli. Awalnya 24 orang, namun ada 3 peserta yang tidak lolos seleksi sehingga perlu ada perubahan.

Koordinasi terkait link zoom untuk kelas 28-29 Jun. Sudah dicantumkan dalam Welcome Letter tetapi Fajar tidak cek lagi. Sudah dishare kembali ke Fajar.

Saat ini kebutuhan yang cukup critical adalah untuk para new staff MT, bagaimana mengembangkan mindset mereka untuk memiliki Emotional Quotient (EQ) yang lebih baik. Beberapa masalah yang berhubungan dengan new staff terlihat ketika hadir training seperti lebih sering gunakan hp ketimbang laptop, telat hadir training tanpa pemberitahuan, tidak mengerjakan assignment atau sering telat memasukkan, Detail ada dalam MoM terlampir

Koordinasi untuk jam meeting pada Jumat 17 Jun nanti. Disepakati di jam 13.00 - 14.00

Mengirim e-kuisioner familiarisasi untuk calon peserta program CORE

Koordinasi terkait discussion paper program "Get Connected @ Work' ditanggapi baik oleh tim mba Putri dan akan direncanakan pelaksanaan kelasnya. Akan diundang kembali SQCI menjelaskan pada Jumat 17 Jun

Berkoordinasi dengan PD untuk mengirimkan draft outline untuk Discussion Paper tentang program pengembangan mindset terkait EQ.

Presentasi revisi outline utk kelas 28-29 Jun, oleh IQ. Ada beberapa masukan dari mba Mondy antara lain: - ditambahkan tagline internal "Happy Customer come from Happy Operation", tema 'LINK' dan 'HELP', serta 'Stronger, Bolder, Faster'. - Request dari mba Putri agar new program katalog di share ke mrk dan ada kebutuhan utk program EQ utk mengubah attitude peserta gen-Y dan Z yang dinilai unik.

Belum ada budget pengukuran tahun ini, sedang direview lagiClick here for proposal detail

Proposal created with number 113/BTPN-HN/V/22Click here for proposal detail

Masih menunggu konfirmasi dari Ibu Hijri, tidak bs jalan di AprilClick here for proposal detail

Invite Ibu Hijri untuk meeting offline/online untuk pembahasan kebutuhan "Mystery Shopping & Calling System"

April 19-20 dan Oct 25-26Click here for proposal detail

April 19-20 dan Oct 25-26Click here for proposal detail

Jumlah peserta belum memenuhi quota sehingga perlu direschedule Click here for proposal detail

Jumlah peserta belum memenuhi quota sehingga perlu direschedule Click here for proposal detail

Revisi perkiraan bulan pelaksanaanClick here for proposal detail

Batch ke-3 diundur ke Jan 2022 krn kurang pesertaClick here for proposal detail

Batch ke-3 diundur ke Jan 2022 krn kurang pesertaClick here for proposal detail

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change monthClick here for proposal detail

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Proposal created with number 325/BTPN-RD/IX/21Click here for proposal detail

Tidak ada kelanjutan dari pihak BTPNClick here for proposal detail

Tidak ada kelanjutan dari pihak BTPNClick here for proposal detail

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Click here for proposal detail

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Monitoring kelas "Service & Change Begin With You & Me = Us" yang running pada hari ke-2 (hari ini 8 Juli)

Click here for proposal detail

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Total 8 batchClick here for proposal detail

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Total 8 batchClick here for proposal detail

Proposal created with number 278/BTPN-HN/VI/21Click here for proposal detail

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Proposal created with number 268/BTPN-HN/V/21Click here for proposal detail

Program Berubah menjadi Delivering Perfection @ Priority Banking, sesuai informasi dari Bu Putri. Nomor proposal berubah. Click here for proposal detail

Program Berubah menjadi Delivering Perfection @ Priority Banking, sesuai informasi dari Bu Putri. Nomor proposal berubah. Click here for proposal detail

Phase I - Culture Building Development: Developing ContentClick here for proposal detail

Phase I - Culture Building Development: Developing ContentClick here for proposal detail

Click here for proposal detail

Click here for proposal detail

Here is the official from HSBC. In Mar 2021, our Group has just launched the new Group Purpose & Values which will be cascaded down to local countries. Align with this, regrettably we need to postpone the local initiative - Service Culture project. I would like to thank you for all of your support and professionalism which you have provided to us. Should we need further assistance in the future, I will contact you again. Regards Manuella N J ZACHRIE SVP HR Consultant | PT Bank HSBC Indonesia |Click here for proposal detail

Here is the official from HSBC. In Mar 2021, our Group has just launched the new Group Purpose & Values which will be cascaded down to local countries. Align with this, regrettably we need to postpone the local initiative - Service Culture project. I would like to thank you for all of your support and professionalism which you have provided to us. Should we need further assistance in the future, I will contact you again. Regards Manuella N J ZACHRIE SVP HR Consultant | PT Bank HSBC Indonesia |Click here for proposal detail

Koordinasi perihal dokumen admin

Click here for proposal detail

Click here for proposal detail

Serah terima ke Harry 100%. Program ini mungkin akan dilakukan, sudah diajukan ke manajemen untuk budgeting.Click here for proposal detail

Serah terima ke Harry 100%. Program ini mungkin akan dilakukan, sudah diajukan ke manajemen untuk budgeting.Click here for proposal detail

Serah terima ke Harry 100%Click here for proposal detail

Serah terima ke Harry 100%Click here for proposal detail

9 Mar 2021: Meeting with the PIC of BTPN. Erly acknowledged me to the team and I introduced to them and we discussed for the next schedule: Apr 19,20; Jun 14,15; Jul 05,06; Aug 23,24; Oc 25,26

Serah terima project ke HarryClick here for proposal detail

Serah terima project ke HarryClick here for proposal detail

Serah terima project ke HarryClick here for proposal detail

Serah terima project ke HarryClick here for proposal detail

Serah terima project ke HarryClick here for proposal detail

Serah terima project ke HarryClick here for proposal detail

Intro Harry untuk serah terima program dan kelas BTPN, rencana kelas untuk BTPN Prio akan run, masih nunggu update juga dari user

Set meeting di minggu depan untuk introduce Harry

User sudah mengajukan budget ke manajemen utk program Delivering Perfection (program yang sudah pernah run di akhir tahun 2020) dan program ambassador, kemungkinan akan ada yang jalan di Q2

Prepare group wa dan persiapan pembuatan FAQ bersama tim internal yg terlibat utk BTPN

Kelas 3-4 Maret ditunda ke Agustus 2021 karena kuota peserta tidak terpenuhi

Activity 25 Feb 2021: Email TQ note dan materi PC 24 Feb 2021

Share Konfirmasi Kepesertaan dan Link PC 24 Feb 2021, free seat

Kemungkinan ke Q2. Untuk topik bisa jadi program ini, atau batch 3 program Delivering Perfection.Click here for proposal detail

Kelas Februari mundur ke April 2021Click here for proposal detail

Kelas Service & Change di Feb mundur karena belum ada peserta, akan diset di April atau Agustus

F/U Proposal CX dan Service Ambassador, budget masih belum acc. Tawarkan free seat PC Service 4.0 sebagai pancingan. Ibu Sanny akan mendaftar.

Kirim softcopy materi BTPN Prioritas 2020

Biaya masih proses approvalClick here for proposal detail

Email report2 2021

minggu depan mba Putri baru akan meeting dengan user, nanti diupdate lagi di minggu depanClick here for proposal detail

f/u proposal BTPN Prio From Champion to Ambassador: minggu depan mba Putri baru akan meeting dengan user, nanti diupdate lagi di minggu depan

Batch 1: 2-3 Mar 2021 Batch 2: 14-15 Jun 2021Click here for proposal detail

Batch 1: 19-20 April 2021 Batch 2: 25-26 Okt 2021Click here for proposal detail

Batch 1 : 23-24 Feb 2021 Batch 2 : 5-6 Jul 2021Click here for proposal detail

Day 1 LMS & Day2 fullday webinarClick here for proposal detail

F/U rencana learning day BTPN, acara ditunda, tunggu info lbh lanjut

Kirim report Training BTPN Prioritas Batch 1 & 2 Staff, dan Leader

Diskusi jadwal training 2021

-Click here for proposal detail

-Click here for proposal detail

Kirim proposal CX Development for BTPN Prioritas

Activity 04 Jan 21: Finalise Proposal CX for BTPN Prio

Kirim laporan Pelatihan Leading Perfection BTPN Prioritas.

F/U 3 Invoice: tahun ini akan dibayarkan

Check and finalise report BTPN Prio for leaders

Kirim laporan BTPN Prio Delivering Perfection Batch 1 dan 2

Koordinasi dan remind LMS BTPN Prio Leader

Finalise report BTPN Prio Batch 1 dan 2

Kirim report Kelas 'Managing Your Service, Managing Your Outcome'

Kirim action plan Batch 1 dan 2 BTPN Prio

Siapkan Proposal CX Development untuk BTPN Prio

Finalise report Kelas 'Managing Your Service, Managing Your Outcome'

Report mengenai hasil training selama di 2020. Th 2021 tetap ada training blended, akan dikirim jadwalnya mg depan. Awal th BTPN akan undang bbrp vendor utk isi acara learning day BTPN, SQCI diundang untuk isi dan topiknya bisa mengenai sesi2 yg akan dibawakan SQCI atau tips learning during pandemik. Jadwal detail akan disusulkan segera. Untuk next year program, penyesuaian materi bisa membicarakan cost efisiensi, embrace change and challenge.

Finalise report batch 1 dan 2

Cek report BTPN Prio Batch 2 dan tektok dengan internal

Cek report BTPN Prio Batch 1 dan tektok dengan internal

Run VC ketiga BTPN Prio Batch 2

Koordinasi, monitor dan remind peserta untuk LMS Pax Batch Leader

Koordinasi jadwal meeting review

Run VC ke-3 Batch 2 BTPN Prio

Finalise LMS Kelas 'Managing Your Service, Managing Your Outcome'

Koordinasi, monitor dan remind peserta untuk LMS Pax Batch 2 & Leader

Finalise LMS Batch 1 STaf BTPN Prio

Email hasil laporan STAR Pro Batch 1 dan 2 BTPN Prio

Update kehadiran peserta 'Managing Your Service, Managing Your Outcome' (ada pax yang bilang block leave dna tidak ikut, ada pax yg tidak bisa dihubungi)

Koordinasi, monitor dan remind peserta untuk LMS Pax Batch 2 dan Pax Leader

Run Webinar 'Managing Your Service, Managing Your Outcome'

Run VC terakhir utnuk Batch 1

Koordinasi, monitor dan remind peserta untuk LMS Kelas 'Managing Your Service, Managing Your Outcone'

Koordinasi, monitor dan remind peserta untuk LMS Pax Batch 1 & 2

Meeting review program prioritas. Next project: develop standard

Koordinasi, monitor dan remind peserta untuk LMS Pax Batch 1

Run Virtual Class Kedua Untuk Pax Leader

Koordinasi, monitor dan remind peserta untuk LMS Pax Leader

Set meeting review program BTPN Prioritas di Selasa, 8 Des jam 8 pagi

Run VC 2 Batch 2

Pelaksanaan Managing Your Service, Managing Your Outcome disetting di tgl 8 Des dan 10 Des 2020 karena tgl 9 Des libur nasional tidak boleh ada pelatihan

Koordinasi penyelesaian LMS Batch 2 sebelum run VC sore ini

Koordinasi perihal invoice kelas2 yang run sampai desember 2020 dan belum invoice

Run VC 2 Pax Batch 1

Koordinasi, monitor dan remind peserta untuk LMS Pax Batch 1, Pax Batch 2, dan Leader

Run VC 1 utnuk Leader

Koordinasi, monitor dan remind peserta untuk LMS : 1) progress StarPro Batch 1 - 2 2) progress LMS Batch 1-2-Leader

Koordinasi, monitor dan remind peserta untuk LMS

Koordinasi, monitor dan remind peserta untuk LMS: 1) progress StarPro 2) progress LMS

Koordinasi, monitor dan remind peserta untuk LMS

Run Virtual Class 1 Batch 2

Run Virtual Class 1 Batch 1

Run LMS Day 1 Leading Perfection, brief, monitor and support

QC LMS Batch Staff dan Leader

Koordinasi LMS, update progress LMS Batch 2

Setting meeting review program 1 year BTPN Bank wide dengan SQCI di Kamis, 17 Desember 2020 jam 13.30

Koordinasi LMS, update progress LMS Batch 1

Mundur DesClick here for proposal detail

Delivering Perfection for Service Staff (2 batch)Click here for proposal detail

Run hari 1 LMS Program Delivering Perfection for Staff Batch 1

Review Lampiran PKS untuk kelas BTPN Prio

Tektok persiapan pelatihan BTPN Prio

Share link pre training program BTPN Prioritas Service Staff

Meeting jadwal, final update besok apakah senin jadi run atau tidak. Untuk LMS diminta agar SQCI bisa cek kembali apakah secara durasi bisa diperpendek. daftar peserta minta dipastikan agar ada nomor whatsapp untuk koordinasi pelaksanaan. Program ok bila selesai di pertengahan desember, dan tidak geser ke 2021. PKS dibuat sambil jalan. Invoice bisa SQCI kirim di Desember.

Persiapan pre-training program BTPN Prioritas

BTPN Prio akan run 2 batch program staff dan 1 batch program leader. Kirim timeline dan pre-kuesioner untuk calon pax staff

Kirim softcopy invoice dna f/u

Mba Putri sudah kembali aktif. Diskusi mengenai jadwal pelatihan delivering perfection.

Kirim Report Training Managing Operational Compliance @Work 3-4Nov 2020. Set meeting di Desember 2020 untuk review all training program mba Mondy yang sudah berjalan.

Finalize Report Training Managing Operational Compliance @Work 3-4Nov 2020

Mba Putri masih cuti karena ibunya sakit, jadi perihal training akan dikabari lebih lanjut

Tidak keburu run bulan ini, geser ke Q1 2021Click here for proposal detail

Meeting teknis persiapan pelatihan BTPN Prioritas: konten sudah ok, tinggal bicara tanggal

Siapkan timeline untuk rencana 2 training di tahun ini, yang akan dibahas di meeting siang nanti

mundur ke 9-10 Des 2020Click here for proposal detail

Kelas Managing Your Service, Managing Your Outcome 12-13 November 2020 reschedule ke 9-10 Desember 2020

Reschedule meeting teknis ke Selasa, 10 Nov jam 13.00

Manage beberapa peserta yang belum selesai LMS

Remind meeting koordinasi hari ini

Kirim revisi proposal dan timeline program prioritas

Training format webinar hari 2 Managing Operational Compliance @Work full day

Koordinasi pelaksanaan program LMS Managing Operational Compliance @Work hari 1 tim BTPN

Email ke-5 peserta yang belum bisa dihubungi untuk pelatihan yang akan run 3-4 Nov 2020

Koordinasi pelaksanaan pelatihan Managing Operational Compliance @Work 3-4 Nov 2020

Nanti di meeting 5 nov akan dibicarakanClick here for proposal detail

Koordinasi internal persiapan kelas Managing Operational Compliance @Work tgl 3-4 Nov 2020

run di nov setelah kelas leaderClick here for proposal detail

angka berubahClick here for proposal detail

Meeting Program Iconic Service Mindset, terkait run down sesi dengan metode blended learning

Submit laporan selesai pelatihn BTPN CAP 5-7 Oktober 2020

Finalise report BTPN CAP 5-7 Oct 20

Set meeting teknikal hari Jumat, 23 Okt untuk project baru yang sudah deal yaitu BTPN Prioritas

Menurut mas Fajar, selama nilainya sama, tidak perlu ada PKS, dan di PKS tidak ada info durasi, invoice training CAP juga sudah diproses

Menang tender. Mau set meeting teknikalClick here for proposal detail

BTPN Prioritas menunjuk SQCI untuk memberikan pelatihan, akan set waktu perihal teknis pelaksanaan dan materinya dengan mba Putri

F/U invoice dan admin PKS Training CAP, akan diemail oleh mba Nina versi scan dan akan kirim hardcopy ke SQCI

Email invoice training CAP 5-7 Okt 2020

Presentasi Proposal: 1) Delivering Perfection to Leader : konten sudah ok 2) Delivering Perfection for Staff: tambahkan penanganan dan mindset komplain, bila staff run duluan, action plan staff akan diberikan ke leader, shg salah satu action plan leader adalah support action plan staff dan f/u action plan staff. Report STAR Pro tidak lgs dihasilkan di moment itu, tp diserahkan di akhir agar tidak salah diartikan peserta saat membaca hasilnya. 3. From Champion to Ambassador: program ini maunya lebih ke rewarding, bukan hanya diisi dengan training, jadi ikut training ini ada kebanggaan krn programnya beda dna krn mereka terpilih berada di sana, misal ada program sertifikasi, tp ini pun msh harus dibicarakan di internal, nanti akan dielaborasi lagi. Sempat disampaikan bgmn bila sertifikasi dengan membuat khusus ada logo BTPN dan SQCI kemudian mereka memenuhi serangkaian kegiatan untuk mendapatkan sertifikatnya, tp artinya program ini jadi program seleksi. Nanti akan dibicarakan lebih lanjut.

peserta hanya 6 orangClick here for proposal detail

Mau program yang lebih ke rewarding, jadi bukan isi training tok, tp yang bikin mereka pride dapat program ini dan pride menjadi ambassadorClick here for proposal detail

Presented, tunggu hasil bidding minggu depanClick here for proposal detail

Presented, tunggu hasil bidding minggu depanClick here for proposal detail

Menanyakan lampira PKS untuk program training tambahan yaitu kelas training CAP 5-7 Oktober 2020, invoice bisa kirim sambil nunggu lampiran PKS tsb dan report yang belum disubmit

Akan meeting di tgl 15 Okt 2020Click here for proposal detail

Koordinasi penyelesaian training CAP 5-7 Okt 2020

Set meeting presentasi program Priority Banking di 15 Okt jam 2 siang

Run webinar fullday 'Service and Change Begin With You & Me = US

Update progress LMS ke mas Mora dan tektok untuk webinar besok

Koordinasi running program CAP, LMS sudah ok oleh semua pax, remind virtual learning yang akan dilaksanakan besok

Set jdwl meeting presentasi dengan mba Putri, kemungkinan besar run th ini utk program tim bisnis (Priority Banking)

Update progress LMS Pax yang sudah berjalan di tanggal hari ini

ajak meeting utk presentasi, tp belum ketemu jadwalClick here for proposal detail

Persiapan pelatihan CAP Mas Mora yang akan run 5-7 Okt 2020

Dari user sudah confirm hanya 6 pax, minta harga sama dengan kelas2 lain

Make sure perihal peserta, sepertinya sudah tidak ada penambahan, hanya 6 orang, nanti akan dimake sure lagi ke mas Hary

run 5-7 Oct (5-6 Oct : LMS), 7 Oct full webinarClick here for proposal detail

Submit report training 9-10 Sep 20 dan mengirimkan invoice

Finalise report 9-10 Sep 2020

Sdh terima list pax, tapi baru 6 nama, remind untuk pax lainnya karena akan buat grup

utk meeting, setelah minggu ini berlalu, krn mba Putri ada deadline project lainClick here for proposal detail

Menjelaskan administrasi PC bila BTPN berminat untuk ikut dari divisi yang berbeda2, bagaimana secara registrasi dan penagihannya

Share PC Oktober 2020 ke masing2 karena setiap orang punya area learning yang berbeda

Kirim 3 proposal: 1. Delivering Perfection untuk Leader 2. Delivering Perfection untuk Staff 3. From Champion to Ambassador

Proposal created with number 217/BTPN-ER/IX/20Click here for proposal detail

Proposal created with number 216/BTPN-ER/IX/20Click here for proposal detail

Proposal created with number 215/BTPN-ER/IX/20Click here for proposal detail

Menyiapkan 3 proposal untuk Priority Banking: 1. Delivering Perfection Training untuk Leader 2. Delivering Perfection untuk Staff 3. Service Ambassador

Minta update peserta untuk training CAP BTPN

f/u admin training CAP, menanyakan apa sudah bisa diproses di internal SQCI utk prepare programnya sambil menunggu lampiran PKS dr BTPN

Finalise report BTPN Managing Your Service, Managing Your Outcome 9-10 Sep 2020, req invoice

f/U AR, sudah dibayarkan

Menyiapkan report BTPN Managing Your Service, Managing Your Outcome 9-10 Sep 2020

Run di 9-10 Sep 2020Click here for proposal detail

Sedang direview oleh learning admin BTPN terkait harga yang beda di PKS payungClick here for proposal detail

Kirim proposal CAP untuk review dari sisi administrasi BTPN

Menginformasikan bahwa proposal CAP punya angka yg berbeda dengan PKS payung, mba Nina minta supaya proposal dikirimkan untuk direview dulu

Menjelaskan metode blended learning dan refresh outline untuk program tim CAP, prinsipnya mas Mora sudah setuju. Jumlah tim CAP 6 orang, bila ada penambahan max 10, tapi nanti akan ditambah dari direktorat lain sekitar 6 orang. Untuk administrasi diminta kontek ke mba Nina.

Koordinasi dengan Pax Kelas BTPN Managing Your Service, Managing Your Outcome 9 Sep 2020 terkait penyelesaian LMS

- training service blm ada, krn peserta belum ada lagi - sinaya menjadi priority banking, sblm mrk pakai nama priority, mrk sudah menanganai nasabah dg funding tertetntu, skrg produknya yg lbh spesifik spt bancasurrance, danareksa - tim sales sdh ada trainingnya - tim svc belum ada trainingnya, perlunya iconic service mindset, how to handle nasabah priority, behaviour spt apa sih yg diharapkan (nasabah scr keuangan sdh settle,tp ada bbrp mgkn settle nya baru msh bingung mau invest keuangan kmana, ada yg sdh settle dan tahu uangnya hrs dikemanakan, tp ada jg nasabah yg sdh settle yang msh terus mencari investasi utk bisnis yg terus berjalan. Tim svc juga hrs cross selling, dan ada target jualan memahami behaviour CS priority banking, isi gap bila ada - butuh training svc champion, sbg role model, training bkn hanya upskill knowledge dan skill tp as a training reward, trus dpt benchmark sharing dr industri layanan terbaik yg lain -learning method online, semua hrs online termasuk bila ada sharing session - durasi dan model learning diserahkan ke SQCI

Update kepesertaan Webinar Managing Your Service, Managing Your Outcome 10 Sep 20

Ada rencana pelatihan BTPN Sinaya untuk Sevice Champion yang memberi layanan ke customer prioritas

Webinar hari 2 Managing Your Service, Managing Your Outcome by Niko

Update list peserta hari ini, 1 org tidak bisa dihubungi dan 4 lainnya izin

Tektok dan monitor peserta LMS 9 Sep 2020

F?U, Set meeting diskusi di 16 SeptClick here for proposal detail

Email Koordinasi kepesertaan training Managing Your Service Managing Your Outcome 9-10 Sept 2020 ke pax yg tidak ada nomor whatsapp: 1. Ground rules 2. Welcome Letter and Welcome Guide LMS

Koordinasi kepesertaan training Managing Your Service Managing Your Outcome 9-10 Sept 2020: 1. Ground rules 2. Welcome Letter and Welcome Guide LMS

Email laporan training Service & Change Begin With You + Me= US 18-19 Agt 2020

MOM: 1. Review kelas BTPN 18-19 Agt 2020 mengenai kepesertaan dan dinamika 2. Presentasi report training 18-19 Agt 2020 3. Membuat poin2 review menjadi catatan untuk kepesertaan 9-10 Sep 2020

Koordinasi perihal invoice, perlu kirim softcopy dan hardcopy, report kirim ke user saja

typo angkaClick here for proposal detail

ada kesalahan angkaClick here for proposal detail

F/U rencana meeting sore, nanti bila bisa lebih awal akan info

F/U admin Kelas 9-10 Sep 20

Koordinasi perihal report training 18-19 Agt 2020 (cek, review, tektok dengan tim report)

Review Report BTPN untuk meeting evaluasi Kamis, 3 Sept 20. Tektok dengan internal untuk finalisasi isi report.

Set meeting review training 18-19 Agt 20

Review dan finalise report training 18-19 Agt 2020

Koordinasi jadwal, ajukan perubahan tanggal. Set mtg teknis di pertengahan september

Menjelaskan dinamika pelatihan 18-19 Agt 2020 dan presensi peserta selama 2 hari kegiatan

Remind PC 27 Agt 2020, msg2 ke Mba Mondy, mba Putri, mba Ria, dan mas Mora

Koordinasi penyelesaian LMS dan tektok ke pax

Run day 2 training format webinar full day

Koordinasi, tektok, komunikasi dengan seluruh pax LMS. Hari ini hari 1 run training Service & Change Begin With You + Me = US

Remind PC 11 Agt 20: belum ada yg mau. Sekaligus update trainer yg mengajar 18-19 Agt adalah Pak Tony.

Koordinasi perihal pelaksanaan pelatihan untuk 18-19 Agt 2020 terkait data peserta

Teknikal meeting persiapan pelatihan online 18-19 Agt 2020: 1. LMS hari 1 tidak menjadi penentu peserta untuk boleh lanjut atau tidak ke hari 2 untuk mengikuti virtual learningnya, akan tetapi ada standar nilai yang akan ditentukan trainer utk pax LMS, bila dibawah standar, makan pax akan mengulang 2. Welcome guidance dan welcome letter akan disiapkan SQCI berisi cara akses, metode pelatihan, dan ekspektasi ke peserta 3. Daftar hadir biasanya h-2 akan diberikan ke SQCI, dan setelahnya SQCI akan kirimkan welcome guide dan bikin grup wa 4. Di hari 2 ada review dari hasil LMS, khsusnya tugas yang diretake pax yang dianggap bisa jadi pembelajaran bagi peserta lainnya 5. Ada pre post test 6. Ada engagement dengan pax melalui personal touch, khususnya di hari kedua, memastikan peserta tetap antusias dan aktif 7. Koordinasi pax - fasilitator bisa disepakati lgs di hari H, khsusnya di hari kedua bila ada pax yang terpaksa menggunakan hp, meninggalkan pelatihan, dll

f/u proposal CAP, jelaskan kenapa beda biaya dengan program mba Mondy karena beda konten, beda durasi. Pak Mora akan cek dulu di internal terkait PKS payung BTPN SQCI

-Click here for proposal detail

Kirim proposal untuk CAP (CORPORATE ACCELERATION PROGRAM TRAINEE) dengan metode blended learning, tawarkan meeting diskusi

add costingClick here for proposal detail

updatedClick here for proposal detail

Proposal created with number 177/BTPN-ER/VIII/20Click here for proposal detail

Ada rencana utk training tim CAP di 8-9 Okt secara online

Share Skedul PC bulan Agt 2020, mba Mondy akan share ke internal

Share skedul PC bulan Agustus 2020 ke Ibu Sanny, ybs akan cek skedul internal dulu

Set teknikal meeting di 6 Agt utk preparation sebelum running training online di 18-19 Agt. Koordinasi dg Iqbak unutk persiapan penggunaan Blue Jeans Platform

Kirim report training2 2019 utk keperluan audit training bank wide BTPN ke mba Mondy

F/U surat2 pendukung kelengkapan PKS

Minta SQCI kirimkan data report training 2019 utk keperluan internal audit BTPN. F/U Mba Mondy utk PC 23 Jul 2020, sptnya belum ada yg daftar di internal, nanti akan mengabari bila ada

Handle admin untuk project deal terkait surat2 yang diperlukan BTPN ke mba Nina

Email template list pax utk persiapan blended learning Service & Change Begin With You + Me = Us. Akan set kick off meeting utk kesepakatan aturan main LMS yang diberlakukan ke peserta. Target pax max 30 orang.

Agt 18 LMS, Agt 19 WebinarClick here for proposal detail

Nov 3 LMS, Nov 4 WebinarClick here for proposal detail

Batch 1. Sep 9 LMS, Sep 10 Webinar Batch 2. Nov 12 LMS, Nov 13 Webinar Click here for proposal detail

deal di 38,5 jtClick here for proposal detail

salah klik nama PT, sudah deal, run di 3-4 Nov 2020 (Nov 3 LMS, Nov 4 Webinar)Click here for proposal detail

Perihal advance memang tahun ini sepertinya belum ada kandidat karena recruitment yang sedang tidak berlangsung, tapi ada sounding mau dibicarakan kembali. Mba Putri minta tolomg agar seluruh EAP 2019 bisa dibuatkan rekap untuk jadi bahan diskusi internal beliau dengan tim.

F/u terkait PC skedul, nanti dishare ke internal. Sehubungan dengan rencana kelas inhouse blended learning, SQCI akan kirimkan template data peserta utk keperluan pembuatan akun LMS, mg depan akan diemailkan.

Menawarkan ke masing2 PIC PC Juli - Agustus 2020

Kirim CX Development Program Paper untuk di-review bila BTPN mau aplikasikan CX di organisasi

Mengirimkan proposal LMS, f/u menjelaskan program2nya

Menjelaskan LMS, tawarkan trial LMS

Sudah dishare di internal, dan belum ada pax yang memerlukan program service ini.Click here for proposal detail

Untuk program advance service belum dulu di tahun ini. Besok kirimkan program LMS.

Kirim materi dan artikel laporak Webinar PC 1 Juli 2020.

Koordinasi pengiriman PKS

Koordinasi perihal invoice dan PKS

Email info zoom ke Pax PC tim BTPN

pendingClick here for proposal detail

-Click here for proposal detail

Mengirimkan invoice kepesertaan Webinar IKJ 1 Jul 2020 ke mba Ria dan minta bukti transfer

Ganti nama klienClick here for proposal detail

Via mba Mondy, ada 4 nama yg mau ikut Webinar IKJ 1 Jul 2020, minta tlg agar peserta bisa registrasi ke link pendaftaran, dan akan email penawaran untuk terbit invoice ke BTPN.

Menawarkan Webinar IKJ 1 Jul 2020, sempat respon mau sendiri karena sulit bila lewat organisasi, sudah ditawarkan harga perorangan, dan belum mendapatkan feedback lagi

Remind PKS yang sudah direview SQCI, menanyakan kembali apakah ada pax dr BTPN untuk Webinar IKJ 1 Jul 20, nanti akan dicek kembali apakah ada yg daftar

Email mba Nina PKS yang sudah direview

Ada pks baru yang diperbaharui untuk program revisi, SQCI perlu cek kembali

Review dan tektok dengan IQ perihal isi terkait apa yg diperoleh BTPN utk online learning dalam PKS yang BTPN share

1) F/U proposal Adv Service ke mba Putri, besok baru akan dimeetingkan di management 2) Tawarkan Webinar IKJ 1 Jul 2020, nanti dishare ke internal

Kirim revisi proposal ke mba Mondy

Diskusi proposal, dari 3 program yang SQCI berikan, mba Mondy setuju untuk dilakukan metode blended learning ke program Service & Change Begin With You + Me = US, yang akan run di Agustus. Setelah itu akan direview efektivitasnya. Beberapa catatan penting: 1. Training 2 hari saja, hari 1 LMS dan hari 2 Webinar (semua dikelola selama jam kerja), webinar oke dibuat full day 2. Peserta datang dari nasional, jadi untuk manage waktu yang berbeda, SQCI diminta membuat rules/aturan main sedari awal, khususnya ketika webinar karena ada perbedaan jam, baik terkait waktu break makan, break toilet, dan break sholat 3. Bila ada peserta yang izin meninggalkan webinar, di-take note alasannya, dan diusahakan untuk dipantau bila ybs izinnya hanya sebentar (misal izin sholat karena perbedaan waktu) dan bisa kembali (kecuali memang ada peserta yang izin keluar dan tidak lagi bisa join, harap di-take note alasannya). Pada dasarnya, peserta ini mendaftar atas keinginan sendiri dan telah di-acc atasan, jadi kecil kemungkinan ada alasan yang membuat ybs benar2 mendadak tidak bisa ikut pelatihan atau harus meninggalkan pelatihan. Perihal ini, harap masukan juga ke rules di awal sebelum webinar dimulai (atau seluruhnya dituliskan dalam welcome letter ke peserta) 4. LMS harus completed 100%, sehingga SQCI diminta untuk terus memantau dan memastikan peserta komit menyelesaikan dan support 5. Pastikan fasilitator engage dengan peserta, melibatkan peserta secara aktif untuk menjaga antusiasme mereka dan beri kesempatan kepada peserta untuk bisa aktif. Contoh: break out room untuk diskusi, mereka bisa share screen tugas mereka, mereka diberi kesempatan bicara/presentasi/sharing. Sharing dari Mba Mondy: Webinar vendor lain, di hari kedua 30 menit sebelum sesi, peserta satu2 diminta bicara mengenai hal terkait materi hari pertama, jadi review sekaligus absen peserta sambil menunggu kehadiran seluruh peserta, jadi ini juga membantu SQCI melakukan cek kehadiran peserta terdaftar.

Proposal created with number 086/BTPN-ER/VI/20Click here for proposal detail

Proposal created with number 085/BTPN-ER/VI/20Click here for proposal detail

Meeting dengan tim BTPN: Bu Sanny, mba Hijrih, mba Putri, mas Arya. Poin meeting: 1) Presentasi 2) Rentang waktu LMS 3) Kepastian keseriusan pax 4) Aturan main bisa disepakati antara SQCI dengan BTPN untuk memastikan komitmen pax Bu Sanny hanya ikut 20 mnt di awal karena ada panggilan meeting mendadak. Mba Putri akan laporan hasil meeting dan nanti get back to us.

Webinar 3 Jun menarik, set meeting dengan bu Sanny, sekalian ajak mba Putri mau diskusi Adv Service versi online

Pogram yang awalnya diplan classical di th 2020 akan dibuat online, SQCI bisa proposes bentuknya tapi menggunakan platform Blue Jeans, dan SQCI yang akan menjadi host dan mengundang peserta

Email dan f/u Zoom ID & Passw Webinar IKJ 3 Jun 20

menunggu situasiClick here for proposal detail

Tawarkan webinar IKJ : direview dulu

Tawarkan webina IKJ : mba Mondy akan cek dulu

Proposal created with number 074/BTPN-ER/V/20Click here for proposal detail

Info ke mba Putri, SQCI akan siapkan proposal online learning untuk advance service. Menawarakan webinar, utk minggu depan sudah full jadwal, jadi tidak ikut.

Menjelaskan ke mba Mondy metode blended learning, LMS, dan Webinar. Mba Mondy minta, webinar menggunakan BlueJeans platform karena platform tsb yang diterima. Sudah dijelaskan, bahwa platform tidak menjadi masalah, bila nanti mau inhouse learning. Perihal pak Ahmad Nur, saat ini beliau sudah tidak di Learning dan HRBP, tapi di Risk, jadi sudah tidak menangani pelatihan.

Info Mba Putri: - F/U Trial: baru sempat selesai 100%. - Untuk program service belum ada informasi, yang sudah masuk adalah kebutuhan yang teknikal seperti handle meeting with Japanese, atau belajar bahasa Jepang - Program reguler SQCI untuk BTPN coba ditawarkan saja dalam bentuk yang possible untuk dilakukan sekarang, misalnya versi LMS kemarin

Remind untuk log in trial

f/u experience free trial pak ahmad nur btpn ops: navigasi mudah, video yang sudah selesai ga bisa diskip jd lama menunggu, contoh perlu diperbanyak terkait content, instruktur bisa dibuat lbih santai, misal sambil menghampiri meja kerja

F/U mba mondy atas experience : sudah bagus, ada variasi trainer, video, animasi, quiz, ke depannya harus ada custom

Send welcome package ke pak Ahmad Nur dan remind akses login di 24-25 apr

Tawarkan trial e-active learning utk BTPN FL Sinaya

tawarkan free trial e-active learning ke Pak Ahmad dari tim ops

Send welcome package, remind to login to e-active learning

F/U bukti potong untuk MC

Into e-learning, mba mondy tertarik dan daftar

Kirim welcome package free trial

Minta tolong mba Mondy tanya ke Finance BTPN status invoice tertanggal 13 Maret 2020 (58jt dan 56jt). Krn pic finance yang biasa kita hubungi sedang tidak bisa dikontek. Mba Mondy akan folllow up ke finance.

F/U pembayaran kelas BTPN di bulan Februari

Status COVID, training April diundur setelah LebaranClick here for proposal detail

Sdh WFH, tapi kamis akan ke kantor. Menginformasikan bahwa kita akan kirim report dan invoice per messanger. Kamis akan diproses oleh mba Nina.

Email link pre-training program 'Managing Operational Compliance at Work' ke calon pax

Pre Training 'Service & Change With You + Me = Us' yang akan run di 20-21 Feb 2020 diberikan berupa link, BTPN minta bantu diemailkan oleh SQCI ke masing-masing peserta

BTPN confirm untuk program 'Service & Change With You + Me = Us' run di 20-21 Feb 2020.

Belum ada kejelasan lebih lanjutClick here for proposal detail

Belum ada kejelasan lebih lanjutClick here for proposal detail

Follow up plan leadership camp, sekaligus menanyakan invoice kelas november. Leadership camp masih belum dipastikan ada, perihal invoice akan ditelusuri ke finance.

masih wacanaClick here for proposal detail

program ini dikirim untuk budgeting 2020Click here for proposal detail

waktu itu dikirim sebagai usulan program 2020Click here for proposal detail

masih berupa usulan, sudah diemail outline workshop pembuatan measurement tools, harus ada diskusi lanjutanClick here for proposal detail

Batch 2020 sesuai rencana per Nov 2019: # 20-21 Feb 2020 # 18-19 Aug 2020Click here for proposal detail

Batch 2020 sesuai rencana Nov 2019: # 13-14 Apr 2020 # 12-13 Nov 2020Click here for proposal detail

Batch 2020 sesuai rencana per Nov 2019: # 2-3 Mar 2020 # 3-4 Nov 2020Click here for proposal detail

ga jelas, blm ada bahasanClick here for proposal detail

ga jelasClick here for proposal detail

Proposal created with number 290/BTPN-AD/XI/19Click here for proposal detail

Trainer Gatot tanggal training 25.-26.11.2019, di Hotel daerah KuninganClick here for proposal detail

sudah nego dan pilih trainer 1 batch duluClick here for proposal detail

Click here for proposal detail

Proposal created with number 273/BTPN-AD/X/19Click here for proposal detail

penambahan kelasClick here for proposal detail

Proposal created with number 270/BTPN-AD/X/19Click here for proposal detail

masih on discussionClick here for proposal detail

masih didiskusiin internalClick here for proposal detail

masih on discussionClick here for proposal detail

batch tambahan 21.-22.Oktober 2019Click here for proposal detail

Proposal created with number 199/BTPN-AD/VIII/19Click here for proposal detail

jalan 21.-22.08.2019

info terakhir batch berikutnya di November 2019

kelas batch 2 di bulan November

BTPN lagi pindah lantai, minta tidak di minggu ini issued invoice

invoice will be issued first on August

confirm by Mba Nina & Mas Hary

Proposal created with number 146/BTPN-AD/VI/19

tambahan kelas di 12.-13.07.2019

Proposal created with number 141/BTPN-AD/VI/19

Proposal created with number 139/BTPN-AD/VI/19

Proposal created with number 138/BTPN-AD/VI/19

Proposal created with number 137/BTPN-AD/VI/19

Follow up outline yang dishare ke BTPN Jenius, besok PIC akan diksuikan dengan internal tim

Follow up outline Sales, HDS, dan Leadership yang sudah dikirimkan

Batch 4: 12.-13.04.2019

Explore opportunities at BTPN Jenius, submit program leadership coaching, HDS, and sales through service skills

24.-25.04.2019

Proposal created with number 079/BTPN-AD/III/19

08.-09.04.2019

penambahan batch

27.-28.02.2019 sudah jalan

Proposal created with number 060/BTPN-AD/III/19

3 batches saja

Proposal created with number 030/BTPN-AD/II/19

tahun 2018 harusnya 2019

add email

4 batches: 11-12 Jan 2019 18-19 Jan 2019 8-9 Feb 2019 15-16 Feb 2019

Proposal created with number 023/BTPN-AD/I/19

run 14-15 Desember 2018 di Surabaya

Invoice harus di Desember

Run 7-8 Desember 2018

Run 4-5 Desember 2018, invoice minta di Nov.

Terbitkan invoice di November 2018

run 7-8 December 2018, invoice buat di Nov karena BTPN terima terakhir di November supaya bisa dibayar di 2018. Untuk invoice reimbursement bikin menyusul di Desember dan dibayar di 2019

pindah category dari other ke training

Proposal created with number 319/BTPN-AI/XI/18

Proposal created with number 318/BTPN-AI/XI/18

Perlu cari info mengenai Contact Person nya

Bisa diinvoice di October

tgl 19-20 Okt bisa ditagihkan di Okt

Proposal created with number 300/BTPN-AI/X/18

tgl training : 9-10 Nov dan 16-17 Nov 2018

Program run di October : # 12-13 Oktober # 19-20 Oktober

Tgl training: # 22-23 Okt # 24-25 Okt Invoice setelah report masuk

invoice dibuat per kelas

9-10 November 2018 dan 16-17 November 2018

Proposal created with number 289/BTPN-AI/X/18

belum ada info

send back leads to airin

Category is changed from training to other (karena bentuknya telp dan bertanya)

additional 2 batches

H/O to ER

H/O to ER

rev

rev

no updates

additional 3 classes

n

New schedule

n

Proposal created with number 232/BTPN-AI/VIII/18

change prgm

Proposal created with number 217/BTPN-AI/VII/18

-

-

-

-

-

-

Q3-Q4

Proposal created with number 199/BTPN-AI/VII/18

Move to Jul

-

Change duration

Proposal created with number 132/BTPN-AI/V/18

Proposal created with number 131/BTPN-AI/V/18

Change program

Proposal created with number 129/BTPN-AI/V/18

-

-

Additional payment

no updates

no updates

No updates

-

-

Proposal created with number 081/BTPN-AI/III/18

tercatat 2x, dan program ini sudah masuk di won deal

Proposal created with number 069/BTPN-AI/III/18

Run 15-16 Mar'18

3 Days Program

-

TTT

2018

2018

Deal

Proposal created with number 046/BTPN-AI/II/18

Proposal created with number 045/BTPN-AI/II/18

Add participant

Add participant

Add participant

Proposal created with number 029/BTPN-AI/II/18

Proposal created with number 028/BTPN-AI/II/18

-

-

-

-

-

renew project category

Proposal created with number 430/BTPN-AI/XI/17

n

2018

2018

2018

Pending

Coaching

Deal

Deal

. kembali ke AI

. kembali ke AI

. kembali ke AI

. kembali ke AI

Discussion on Post-Training Activity

. report BTPN

Batch 1

Batch 1

Proposal created with number 397/BTPN-AI/X/17

Rev.2

Rev.2

Send proposal revision

. admin

. FU proposal

Courtessy call

. persiapan training

. daftar peserta

. semoga rejeki kami

. semoga rejeki kami

. FU proposal btpn sinaya

Report Sales Through Service Skills

. minta list peserta . invoice

briefing untuk kelas 14.09.2017

. meeting besok untuk briefing training 14.-15.09.17

report

program run remind trainer

. persiapan kelas tanggal 06.-07.09.17 . minta foto untuk 14-15.08.17

. FU proposal

. FU list peserta . FU workbook, dll

Perlu di follow up

Perlu di follow up

Perlu di follow up

Perlu di follow up

Perlu di-follow up

Perlu di-follow up

Perlu di follow up

Perlu di follow up

nego harga baru karena nambah kelas

nego harga baru karena nambah kelas

Proposal created with number 317/BTPN-AD-AI/VIII/17

Proposal created with number 317/BTPN-AD-AI/VIII/17

Dear Mba Putri dan team, Terima kasih untuk waktu yang telah diberikan kepada Service Quality Centre Indonesia (SQCI) untuk mempresentasikan proposal adn mendengarkan masukan dari pihak BTPN Sinaya. Berikut adalah poin-poin yang kami catat pada meet

. revisi proposal. semoga rejeki kita ya

. revisi proposal. semoga rejeki kita ya

. present proposal: BTPN sinaya

. confirm meeting BTPN Sinaya

. kirim invoice

2 batches: . 06.-07.09.2017 . 13.-14.09.2017

. 02. & 09.09.2017

. FU Proposal Business WFB

. semoga rejeki kami

Dear Mas Andik, seperti pembicaraan kita per telepon dan whatsapp kemarin bersama ini kami kirimkan proposal Service & Change Begin with "You + Me =Us" untuk additional 2 kelas pada tanggal 14.-15.09.2017 dan Oktober 2017. Jika ada yang ingin didisk

. Confirm email . minta diturunin lampiran

. minta revisi harga untuk max 15 orang 2 batch

Dear Mas Andik dan Team, Terima kasih untuk waktu yang telah diberikan kepada PT Service Quality Centre Indonesia (SQCI) untuk mempresentasikan proposal-proposal kami serta mendengarkan sharing dari PT Bank Tabungan Pensiunan Nasional (BTPN) Berikut

. confirm email . fu daftar peserta

on 04.08.2017. minta special preis. ISQ untuk officer 17 November 2016 20 peserta idr22.500.000, 1 hari

. peserta jadi 15 orang. minta didiscount.

. peserta jadi 15 orang. minta didiscount.

Proposal created with number 292/BTPN-AD-AI/VIII/17

Proposal created with number 292/BTPN-AD-AI/VIII/17

Proposal created with number 291/BTPN-AD/VIII/17

. case study

. FU proposal: belum direview

. confirm meeting

Dear Mba Putri, Bersama email ini kami kirimkan proposal berdasarkan pembicaraan kita per telepon dan whatsapp minggu lalu. Program pada proposal ini untuk memenuhi sasaran program yaitu: . Memperkuat paradigma peserta untuk membentuk loyalitas dan ra

. pastiin email

. pastiin harga ke airin

Proposal created with number 280/BTPN-AD/VII/17

-

-

-

-

no updates

. permintaan untuk service training

review Proposal

05.-06.10.17

05.-06.10.2017

05.-06.10.2017

. confirm email BTPN

Dear Mas Andik, Terima kasih, Soft Copy PKS sudah kami terima ya, Mas. Akan kami review terlebih dahulu. Berikut CV Trainer yang sudah saya booking untuk mengajar BTPN dengan program Managing Operational Compliance @ Work pada tanggal 05.-06.10.2017

. ditawar Pak Andik

. ditawar Pak Andik

. adeline harus edit

. adeline harus edit

. Managing Operational Compliance @ Work: minta kurang harga . Business Retail Training Program: Managing Your Service, You + I = Us akan running di September 2018.

Dear Mas Andik, Seperti pembicaraan kita per telepon kemarin, bersama email ini kami kirimkan Proposal Managing Operational Compliances @ Work Revisi 1 dengan special price. Untuk informasi lebih lanjut, dapat dilihat pada attachment di bawah ini ya

Dear Mba Aliah Seperti pembicaraan kita via Whatssapp, bersama email ini kami informasikan jadwal training public class untuk periode bulan September-Desember 2017 yang diselenggarakan SQCI sesuai terlampir: 1. Handling Difficult Situation: 11 Oktob

Dear Mas Andik dan Mba Tantri, Terima kasih untuk waktu yang telah diberikan kepada PT Service Quality Centre Indonesia (SQCI) untuk mendengarkan review program (Service and Change, 2-3 Maret 2017 dan Managing Your Service, 17-18 May 2017) dari pihak B

. review kelas . present proposal

Proposal created with number 211/BTPN-AI/V/17

Proposal created with number 210/BTPN-AI/V/17

Proposal created with number 209/BTPN-AI/V/17

proposal to BTPN

Proposal created with number 204/BTPN-AI/V/17

Proposal created with number 203/BTPN-AI/V/17

New request

New softskill program

new batch

FU meeting presentation

Revised proposal

Send revised proposal

SEnd revised proposal

Rev.1

SEnd proposal

Discuss outline

New leadership program

point of discussion

Proposal created with number 119/BTPN-AI/III/17

Training Run

Proposal Created with number 089/BTPN-AI/III/17

Training Run

Training Run

Training Run

Waiting for feedback

Proposal Created with number 072/BTPN-AI/II/17

Program cancelled - running by internal

Proposal Created with number 010/BTPN-AI/I/17

Proposal Created with number 009/BTPN-AI/I/17

Send proposal for BSA & JENIUS Event