Client Information

chat - greeting new year

chat bu tasya for courtesy and offer help in the uncertain condition within Injourney

8 mei, ketemu perkenalan dengan team injourney

introduce Dinda to Bu Thea that will help Injourney training/workshop need

try to call bu thea to follow up workshop program

try to call bu tasya to follow CX workshop program.

meet bu dian to ask for tax payment proof and confirmation letter.

Call bu dian to ask for tax payment proof

chat bu dian to ask for tax payment prove

chat pak willy for courtesy

chat bu thea to ask for CX workshop

chat bu tasya to ask for the CX workshop planning

Call bu dian to discuss about tax payment proof.

chat bu tasya to say happy eid mubarak

chat bu dian to say happy eid mubarak

reschedule at Q2Click here for proposal detail

chat bu dian to inform that there will be letter from SQCI auditor to Injourney

chat bu dian to follow up the revised proposal

Chat bu dian to follow up the revised proposal. She said the proposal still in their internal discussion.

Chat bu thea to confirm about schedule. She said the schedule will postpone

Chat bu dian to follow up revised proposal ad to makesure the schedule

Chat bu dian to inform revised proposal already emailed

Email revised proposal to bu dian, cc bu tasya and pak robby

Prepare revised proposal after made recalculation

Make recalculation to match Injourney budget.

Chat bu tasya to say happy fasting month

Chat bu dian to say happy fasting month and ask for proposal review. She inform their budget is less than 100 million rupiah per member.

reply email pak hendra. he inform no longer as HC Head in Injourney. He replaced by Pak Robby Saputra

chat bu dian to inform that proposal already sent

send proposal cx workshop to bu dian

after meeting with the user, prepare proposal for CX Workshop

The workshop will run for Sarinah and TWC first.Click here for proposal detail

Since there are additional activities in pre-workshop, the proposal was revised with new number of proposal.Click here for proposal detail

Proposal created with number 073/INJO-SH/II/25Click here for proposal detail

Meeting with Bu Tasya, Bu Thea and Bu Dian to discuss program after SSI Workshop.

chat bu thea to confirm about schedule of meeting this week

change the schedule cause still discuss about SSI strategy of Injourney membersClick here for proposal detail

Chat bu thea to inform that IKJ available at 26 Peb for meeting

call bu dian to confirm about taxation report. She confirm that taxation report will be at 2025

chat bu dian to make sure about taxation report

Reply chat bu thea to say thank you after sent Injourney member service strategy

Chat bu thea to confirm meeting plan at Thursday. She said still on schedule but the time at 11 am

Chat bu dian to remind about taxation report

Call bu dian to follow up taxation report

Reply chat bu Thea. She sent final service strategy of Sarinah and she ask for meeting with IKJ to discuss it.

From pic, still didn't get the scheduleClick here for proposal detail

Chat bu tasya to offer meeting to follow up cx workshop

chat bu dian to ask for taxation report. She sent value added tax report, minus of income tax report

sent email to bu dian to remind about taxation report

chat bu dian to appreciate Injourney payment and ask for taxation report

Email bu dian about taxation report

chat bu dian to follow up payment, ask for the schedule of their payment

chat bu dian to ask for payment schedule

chat bu tasya to inform addition suggestion from IKJ

meeting with ITDC team

chat bu thea to confirm that 17 jan IKJ still available to have meeting with ITDC

chat pak hendra to say happy birthday for 3rd Injourney anniversary,

Chat bu tasya for courtesy

reply chat bu thea that inform ITDC can't meet tomorrow. They offer to have meeting on Friday morning. It need check schedule first.

chat bu thea to confirm meeting plan at 15 Jan.

Chat bu thea to confirm meeting plan at 15 jan. She inform still no confirmation from ITDC.

chat bu thea to set online meeting ITDC with IKJ

reply chat bu thea. she inform the meeting was postpone since pak ari is sick

chat bu dian to ask for invoice

chat pak willy and share file of Injourney member SSI strategies

reply chat bu thea to make sure the schedule for meeting with ITDC. The available date is 7 jan morning.

meeting with bu tasya and sarinah team's

chat bu thea to confirm about meeting schedule with PT ITDC

chat Bu Dian to ask the date of payment. She said it will in this month. She will confirm to her Finance what date they will transfer.

chat bu dian to ask about invoice

chat bu thea to share link zoom meeting with Sarinah

chat pak willy to share link of zoom

reply chat bu thea, she ask for link zoom for meeting with Sarinah

meet bu dian to ask for the invoice.

chat bu dian to arrange meeting at tomorrow to discuss about invoice

Move to 2025 and divide into 4 batchesClick here for proposal detail

chat bu thea to make sure the next schedule of review meeting

reply chat Bu Thea that ask for IKJ schedule at 18 Dec. Unfortunately, IKJ already have schedule at 18 Dec. The alternative is at 23 Dec for meeting with Sarinah

chat bu thea to discuss about ITDC meeting schedule. Last discussion, the meeting will be at 17 Dec.

Share link zoom for meeting at 13 Dec

chat Bu Thea to discuss IKJ schedule for meeting with Sarinah

share IKJ SSI Injourney member review to Bu Tasya.

meeting with Injourney Hospitality to review their SSI

after check IKJ schedule, chat bu Thea. For meeting with PT HIN, its ok reschedule to 4 pm today. And for meeting with PT ITDC, its available at 13 Dec 10 am.

reply chat bu thea that ask for rescheduling meeting. For meeting with PT HIN reschedule at 4.30 pm and meeting with PT ITDC reschedule to another day.

chat bu tasya to share slide that presented by Pak Indra in meeting

chat bu thea to inform the zoom already open and Pak Indra already joined

meeting with bu tasya and her team to review TWC strategic service

chat bu thea to share link zoom for tomorrow meeting.

chat bu tasya to inform IKJ condition that still take a rest, so suggest the review meeting in online method at 6 and 9 Dec. If the persist to have offline, it better reschedule. Finally, she agree to have online review meeting.

reply chat bu thea to set up review meeting with IKJ.

chat bu dian to follow up the invoice. She said the invoice already processed by finance dept.

chat bu thea to inform that IKJ still sick. Tomorrow check IKJ schedule since she ask for meeting at 9 Dec.

chat bu tasya to discuss next meeting to present the assignment review. based on the number of members, there will be 4 online meeting to present each member assignment. This week for 2 members and next week for the rest. Estimation schedule at 6 and 9 dec.

reply chat pak willy. He sent post workshop assignment for reviewing.

chat pak willy to inform the availability IKJ schedule at 6 Dec.

chat bu dian to make sure the schedule for CX Workshop

chat bu dian to make sure about schedule of cx workshop

reply call pak willy that ask for BoD assignment. Its ok even in bahasa.

reply chat pak willy after he sent Sarinah assignment to reviewed by consultant team

chat bu dian to confirm the budget and administration process since the training will held at second week of december

discussion with bu tasya and pak hendra about report of workshop and the next step

discussion with bu tasya and pak hendra about report of workshop and the next step

discussion with bu tasya and pak hendra about report of workshop and the next step

chat bu tasya to share link zoom

SSI Workshop already run for 3 member in 1 forum.Click here for proposal detail

Based Bu Tasya timeline, the schedule at W1 & W2 DecClick here for proposal detail

chat bu tasya, to inform the IKJ schedule available on wednesday. she still request on tuesday afternoon.

chat bu tasya to share workshop report and offer discussion. Plan to have discussion next week.

since bu dian still have meeting, so met pak irsyad and give the invoice to him

chat bu dian to inform the time to come to injourney

chat bu dian ask for the picture of workshop event

reply chat bu dian after she ask for help to convert the file to word.

attend Injourney SSI workshop.

receive call from bu dian that inform there are some adjustment in workshop rundown

reply chat bu dian after she sent 4 more participant that finished the assignment.

reply chat bu dian after she sent 5 participant that finished the assignment. She said there will another participant that sent the assignment.

meeting with Bu Dian team to present the workshop material.

chat bu dian to ask for participant list and confirm workshop location.

chat pak willy to share link of meeting online this afternoon

reply chat bu dian about SSI workshop material

chat bu dian to make sure the schedule. She said still on schedule at 6 Nov.

chat bu dian to ask for the pre-workshop assignment

the schedule change to 6 NovClick here for proposal detail

chat bu dian for courtesy

Meeting with bu dian to discuss about the schedule that posphone to 6 Nov and ask for Pak Hendra sign on LOA.

chat bu dian to follow up LOA. The schedule moved to 6 Nov since there are participant not yet confirm. LOA is ok, it can continue.

chat bu tasya to ask for the CX development schedule.

chat bu tasya to share news about Injourney's CEO

chat bu dian to follow up the LOA

chat pak hendra to share news about Injourney's CEO.

chat bu dian to share pre-workshop assignment and ask for the LOA

chat bu dian for courtesy

chat bu dian ask for schedule confirmation and draft LOA

chat pak willy to offer preparation meeting at tomorrow or next tomorrow

sent rundown of SSI workshop to pak willy

Make run down of SSI Workshop

reply chat Pak Willy. He ask for the rundown of SSI Workshop.

Reply chat bu dian that request schedule at 25 Oct. After check the schedule, its still available on 25 Oct.

reply chat Bu dian to confirm the schedule before prepare LOA. She inform the schedule already fixed at 14 Oct.

chat bu dian to follow up the document and offer LOA to lock the schedule. She inform will confirm today.

Deal at 99,9 million rupiah include vat for 1 day workshop ssi with facilitator IKJ and TN since the participant come from 4 Injourney membersClick here for proposal detail

share the document of price negotiation to Bu Dian and ask her to review first.

prepare the documentation of price negotiation like quotation letter, price negotiation answering letter and price negotiation agreement letter.

Reply chat bu dian. She ask for discount since their budget for ssi workshop is 100 million include vat. After internal discussion, its ok to give best price on 100 million include vat

Reply chat bu dian about the number of team that involve in SSI Workshop

chat bu dian to follow the revised proposal and inform the schedule of SSI is 14 Oct where Pak Toni and IKJ are available.

Proposal created with number 388/INJO-SH/IX/24Click here for proposal detail

After met on 27 Sept evening with Bu Tasya, its confirm that bu maya have direction to unite the SSI Workshop on one class. Since the 4 members have different business, it will divide into 2 groups when crafting the service focus session. Member that have similarity business will be in one group. The schedule for SSI Workshop still in October and CX Workshop in November. For CX Workshop still each member. To speed up the procurement process, the proposal split into 2 proposal. One proposal for SSI and one proposal for CX Workshop. Click here for proposal detail

Meeting with bu Tasya, Pak Willy and Bu Dian. Bu tasya informed that bu maya gave direction to have one SSI workshop for all Injouney member since the participant only 17 pax. So, there will adjustment on the investment value on SSI workshop.

chat bu dian about the meeting plan today. She inform on schedule but at afternoon 6 am.

receive call pak willy. He inform the SSI workshop will consist of 17 director from 4 subsidiaries. So it can be one class of workshop that consist 4 subsidiaries. And remain the impact on the result because 4 subsidiaries have different business model. Since the idea from Bu Tasya, he propose set meeting tomorrow. Click here for proposal detail

receive call pak willy. He inform the SSI workshop will consist of 17 director from 4 subsidiaries. So it can be one class of workshop that consist 4 subsidiaries. And remain the impact on the result because 4 subsidiaries have different business model. Since the idea from Bu Tasya, he propose set meeting tomorrow.

After met yesterday and informed their budget only 700 million for all program, call Bu Dian to ask for the possibility to increase their budget. She said its difficult to increase the budget since the budget already planned from beginning year. Click here for proposal detail

Call bu Dian to ask for the possibility to increase their budget. She said it's possible to increase the budget for program.

Meeting with bu tasya and her team to discuss about the investment value. The program for 4 subsidiaries consist of SSI and CX workshop. Their budget is 700 million include VAT. all program must be run this year.

call pak willy to follow up the last proposal

email revised proposal to bu tasya

Prepare revised proposal that consist of SSI workshop, CX development workshop and coaching post workshop also timeline.

After meeting with Bu Maya, continue meeting with bu tasya team to have more detail and to have the same perception about the Injourney CX project. After they explain about their internal proposal, there are same understanding about the essential of CX development. Although there are differences, its only on the terminology but the meaning is the same. For next revised proposal, there is coaching activity after CX Workshop.Click here for proposal detail

Meeting with bu tasya team to have the same perception about the Injourney CX project. After they explain about their internal proposal, there are same understanding about the essential of CX development. Although there are differences, its only on the terminology but the meaning is the same. For next revised proposal, there is coaching activity after CX Workshop.

chat pak willy to ask for CX Building Blocks Strategic Framework. Beside that slide, he gave proposal and request meeting to discuss proposal tersebut. It's agree to have meeting on Wednesday, 18 sept.

Chat bu tasya to ask for slide of the CX Building Blocks Strategic Framework. She gave pak willy's number to ask that slide

reply chat bu tasya to inform that we need more time to prepare revised proposal

chat bu tasya to inform pak Indra message and ask for time to complete revised proposal

Meeting with Bu Tasya and team. There are Bu Maya as Marketing Director, Bu Tasya, Pak Krisna, Pak Willy, Bu Thea, Pak Hendra and Bu Dhian. Bu Maya share that Injourney, as a holding, has purpose to "Bring Indonesia Hospitality To The World" with value "Melayani Sepenuh Hati". Bu Maya agree to have both workshop, SSI and CX Development. Messages from her are output from workshop should be clear, not just paper work, the BOD of member can buy-in & engage in service activity, there is changes in mindset, there is service champion also service structure in each member. She also inform, as commitment from holding about service, there is regulation for member to have AVP service under CEO. Bu Maya said the process can continue more detail like define timetable, template of standard service etc.

chat bu Tasya to confirm the schedule meeting. She said still on schedule at 11 Sept 10 amClick here for proposal detail

chat bu thea to confirm that meeting with bu maya is on schedule

Chat bu tasya to ask for meeting plan with Bu maya. She said bu maya has availability at 11 sept morning.

reply chat bu tasya. She inform that meeting plan between IKJ and Bu Maya is postponed. She will give next information about meeting plan.

Injourney Marketing Director want to meet with IKJ. The schedule will be at 11 Sept 10 amClick here for proposal detail

reply chat bu thea. She ask for scheduling meeting with bu tasya.

Reply chat bu tasya to confirm that IKJ can meet at 11 sept like she request

reply chat bu tasya to inform the schedule for meeting with Pak Indra in 10 Sept

Discuss the schedule of meeting between Pak Indra and Bu maya, marketing director of injourney.

reply chat bu tasya that ask fot IKJ availability to have meeting with Bu Maya, Injourney Marketing Director, as Bu Tasya superior. The availability for meeting at 6 Sept.

Forecast addedClick here for proposal detail

send revise proposal that consist of SSI Workshop only. Also send Pak Indra presentation material.

meeting with bu tasya and IKJ. IKJ present about SSI Workshop and explain about the output and it sample from same of clients. The workshop seem possible to do for each Injourney member. Prepare schedule for 4 class of SSI workshop at Sept-Oct.Click here for proposal detail

meeting with bu tasya and IKJ. IKJ present about SSI Workshop and explain about the output and it sample from same of clients. The workshop seem possible to do for each Injourney member. Prepare schedule for 4 class of SSI workshop at Sept-Oct.

chat bu thea to inform that SQCI team already in Injourney

chat bu tasya to make sure meeting agenda. She informed the agenda are discuss of workshop detail and CX Guidelines Book as cascading of strategy. She also informed the meeting at 11 am

chat bu thea to confirm about meeting as Bu Tasya request. It ok on Monday morning

chat bu tasya to arrange meeting with consultant team. Agree at monday 26 August 10 am

reply chat bu tasya that required meeting at Wednesday.

make revised proposal. the point that revised are the number of SSI workshop max 2 class if done in the same time; put injourney requirement in the proposal like customer value proposition that same with company service value and experience pillar that same with cx journey; add sample of output in the proposal.

chat bu tasya to inform that SSI Workshop can be in 1 class, max 2 class for Injourney members. She ask for revised proposal.

meeting with bu tasya and pak krisna to discuss about SSI and CX Dev workshop. Bu Tasya inform that the workshop will be part of Injourney annual meeting. In their annual meeting, all director member will come. So there is possibility the workshop will be unite between each member. It need internal discussion to accommodate that requirement.Click here for proposal detail

meeting with bu tasya and pak krisna to discuss about SSI and CX Dev workshop. Bu Tasya inform that the workshop will be part of Injourney annual meeting. In their annual meeting, all director member will come. So there is possibility the workshop will be unite between each member. It need internal discussion to accommodate that requirement.

since sundenlly Bu Tasya had another meeting, we meet with her staff, Bu Thea and Pak Krisna. We explain about the result of SSI and CX Workshop and gave sample of output.Click here for proposal detail

since sundenlly Bu Tasya had another meeting, we meet with her staff, Bu Thea and Pak Krisna. We explain about the result of SSI and CX Workshop and gave sample of output.

chat bu tasya to arrange meeting at friday 10 am

Change the program to be CX Based Service Management, it continue from last year proposal. The are SSI Workshop and CX Development Workshop. The workshops plan to run in each Injourney members. There are 6 six members. Click here for proposal detail

email revised proposal to bu tasya

Prepare the revised proposal

Meeting with Bu Tasya to discuss about SSI & CX Development workshop in each member of Injourney

reply chat bu tasya to arrange meeting. The meeting will be at 1 august morning

chat bu tasya for courtesy

chat bu tasya to inform that proposal already emailed yesterday and offer presentation meeting next week

email the proposal and discussion paper to bu tasya

complete the proposal and prepare benchmark discussion paper as advanced program

new program from new picClick here for proposal detail

make proposal for envision workshop

Forecast addedClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met the new pic, she has a new program that different with last year programClick here for proposal detail

After met with new pic, she has another new program. Click here for proposal detail

make internal coordination for proposal of envisioning workshop

chat pak krisna to confirm that already received Injourney document and he ask for the proposal. Hopefully can submit proposal this week.

chat pak krisna to remind the document that will share

chat pak krisna about data for make proposal as Bu Tasya request

Meeting with bu tasya and her team to discuss their need. The want to make 5 year plan for new entity ie PT Angkasa Pura Indonesia, merge between AP 1 and AP 2.

reply chat pak krisna, Bu Tasya staff, about the changes of meeting schedule. After discussion internally, it agree postponed the meeting on Monday 2 pm, offline in Sarinah

still in discussion with PICClick here for proposal detail

Still in discussion with PICClick here for proposal detail

Still in discussion with PICClick here for proposal detail

reply chat bu tasya to arrange meeting on Thursday morning

Prepare for benchmark discussion paper.

reply chat Pak Yoesman for courtessy

chat bu sarah to say happy ied fitri

chat mbak via to arrange meeting at Tuesday or Wednesday.

chat bu via to invite webinar

invite bu gya to preview program event

Trying to call bu thea to ask meeting

Chat bu via to ask for the withholding tax slip and proof tax payment

Chat pak hendra to follow up proposal. He said its depend from the user i.e. CX Dept.

chat bu via to follow up about bukti potong.

send proposal program training Improving CX For Business Excellence, cc to Bu Gya and Pak Hendra.

Chat bu Via to remind about bukti potong.

Chat bu thea to ask for her email address

Proposal created with number 102/INJO-SH/II/24Click here for proposal detail

Chat bu via to remind about bukti potong

Meet with Bu Thea, Bu Ghea, Pak Hendra dan Pak Fadiel to continue the project. They are welcome to continue the project and they have another program i.e. townhall for their operational employee.

Chat bu thea to confirm its ok the meeting at 11 am

After made meeting request letter, sent to Mbak Thea. She reply that Bu Tasya willing to meet at 25 Jan monrning.

Chat bu Thea to request meeting with new VP of CX

Chat pak hendra to say hello

Say hello to Bu Thea

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Already new pic as VP CX but not meet yet. Plan to meet in the end of year so the program can run next year.Click here for proposal detail

Postponed next yearClick here for proposal detail

Postponed next yearClick here for proposal detail

Postponed next yearClick here for proposal detail

Postponed next yearClick here for proposal detail

Chat pak Hendra to ask about the new CX VP, bu Tasya. Pak Hendra said contact Mbak Tea to have meeting with Bu Tasya.

Discuss with Bu Via their plan to have training for PKBL (CSR) program.

Chat Bu Sarah to update the progress of service mindset program

Chat bu Sarah to say hello

Chat Pak Hendra to inform there is email about continuing proposal. Pak Hendra said, will contact if there training need.

Call Pak Yoesman to follow the proposal. He said he'll study and he ask us to forward the proposal to Pak Hendra also.

Chat Pak Yoesman to follow up discussion paper

Chat bu Thea to ask for meeting in the beginning Sept

Send discussion paper to Pak Yoesman and ask for meeting

Chat bu Thea to follow meeting plan. She said her superior is bussy so the meeting can't be held in the near time.

Chat bu Thea to arrange meeting in this week or next week

Chat Pak Ricky to arrange meeting. he inform no longer in Injourney, move to Diandra.

Finish the revised proposal, consist of workshop CX review, socialization (training or TTT) and CS survey

Posphone to Q4 because adjust the desain first to meet the request of new user.Click here for proposal detail

Posphone to Q4 because adjust the desain first to meet the request of new user.Click here for proposal detail

Posphone to Q4 because adjust the desain first to meet the request of new user.Click here for proposal detail

Posphone to Q4 because adjust the desain first to meet the request of new user.Click here for proposal detail

Posphone to Q4 because adjust the desain first to meet the request of new user.Click here for proposal detail

Posphone to Q4 because adjust the desain first to meet the request of new user.Click here for proposal detail

Prepare for proposal

Coordination with consultant team to prepare proposal

Send MoM to Bu Thea

Meeting with Pak Hendra, Pak Jusman, Pak Ricky and Bu thea to discuss the continue of service mindset project, after run ORE workshop. behalf of Pak Donny, as Direktur Utama, Pak Jusman said the workshop is ok and enough to make same perception in the BOD level. Pak Donny want the project continue to train and socialize their service standard. After discussion, its agree to make workshop for reviewing their service standard before it train.

Inform about the meeting schedule in Tuesday morning

Bu Thea inform that the meeting will reschedule on Tuesday or Friday morning. Its need coordination with internal team

Chat bu thea to arrange meeting. The alternative in 17 or 18 July in the morning

Chat Bu Thea to arrange meeting

reschedule because there is changes in userClick here for proposal detail

reschedule because there is changes in userClick here for proposal detail

reschedule because there is changes in userClick here for proposal detail

reschedule because there is changes in userClick here for proposal detail

reschedule because there is changes in userClick here for proposal detail

Chat bu Via to ask payment

Chat Bu Theo to make the meeting plan on Monday. She said that her manager still sick so the meeting will reschedule

Chat Bu Dian as Ass VP HCBP via LinkedIn for introduction

Chat Mbak Via to follow up the payment. She said the payment will be on 25 June

Chat bu Thea to continue arrange schedule meeting. The available date is 26 June 10am

Reply chat Bu Via about invoice. She said the head of treasury already approved the invoince payment, so it wait for kasir to transfer.

Chat Bu Via to follow up invoice

Chat Bu Thea to offer schedule meeting on Friday

User change to CX Dept so it have to do approaching to CX Dept which is part of Marketing Director.Click here for proposal detail

User change to CX Dept so it have to do approaching to CX Dept which is part of Marketing Director.Click here for proposal detail

Meeting with Pak Hendra to ask about payment. the invoice and other document already approved by Finance so it is waiting for approval from Head of Treasury. For meeting with Mbak Thea reschedule next week.

Chat Mbak Thea to request hybrid meeting for tomorow due to Mas Tony got accident.

Chat Mbak Thea, Pak Ricky's staff, to inform that we can attend to meeting on Tuesday, 30 May at 10 am

Chat Bu Via to inform the new faktur and payment request letter have upload to pablo

Send email to Pak Ricky for requesting meeting

Chat bu Via to follow up invoice and ask PIC in finance

Make meeting request letter

Chat pak Ricky to ask for meeting schedule. He suggest to make meeting request letter.

Chat Bu Sarah to send invitation of SQC Webinar

Send email to Pak Hendra about SQC Webinar invitation

Chat Pak Ricky as CX Specialist in Injourney to arrange meeting with CX team

Meet bu Via to change the invoice

Meeting with pak Hendra to discuss the CX Management Workshop that will be held on 29 May. Pak Hendra told that the user has appointed ie CX Dept undet Marketing Director. Need to meet and discuss with the user ie Pak Yusman as VP CX temporary officer and Bu Maya as Marketing Director. Plan to meet this week.

Chat bu Via to inform still there is process in tax office so it can't upload the tax document.

Chat Mbak Via to remind her for resending email and inform will meet her tomorow

Chat Pak Hendra to ask list of participant for CX Management Workshop

Chat bu Via to ask about payment. She said there is system problem.

Chat Pak Hendra to follow up the proposal. The proposal already fit with his require and will be proceed like ussual.

Chat Pak Hendra to inform link of e-certificate for ORE Workshop participant

Make Surat Permohonan Pembayaran and upload to Injourney portal with another document ie invoice, faktur pajak and kwitansi

Chat pak Hendra to send propodal for CXM Workshop #1 that scheduled in 29-31 May as he request

Chat pak Hendra to make sure, the CX Management Workshop, whether still in 22-24 May or 29-31 May since the member schedule was postphone to June.

Chat Bu Via to ask the invoice. Bu Via informed that the invoince was processed by budger team for budget approval.

meeting after workshop with IKJ

Chat bu Via to ask format of Berita Acara Pemeriksaan Pekerjaan

Meeting with pak Hendra and Mbak Via to give report, certificate, BAST and invoice. Plan to arrange meeting with IKJ in this week.

Chat Mbak Via to ask BAST Number

Chat pak Hendra to inform training report will submit on Monday

Chat Mbak Via to ask the BAST number.

Workshop ORE in Angkasa Pura 2 as member of Injourney

Meeting with Pak Ziedan to make sure the room

Chat pak Hendra to discuss commitment letter for workshop participant

Chat Mbak Via to make sure the number of standing flipchart. Need 4 standing flipchart.

Chat Mbak Dian to share quisioner

Proposal created with number 095/INJO-SH/III/23Click here for proposal detail

Proposal created with number 094/INJO-SH/III/23Click here for proposal detail

Proposal created with number 093/INJO-SH/III/23Click here for proposal detail

Proposal created with number 092/INJO-SH/III/23Click here for proposal detail

Proposal created with number 091/INJO-SH/III/23Click here for proposal detail

Proposal created with number 090/INJO-SH/III/23Click here for proposal detail

Proposal created with number 089/INJO-SH/III/23Click here for proposal detail

Proposal created with number 088/INJO-SH/III/23Click here for proposal detail

Proposal created with number 087/INJO-SH/III/23Click here for proposal detail

Real value w/o VATClick here for proposal detail

Meeting with pak Hendra and mbak Via. Pak Hendra already signed for SPK. The location will be in Angkasa Pura Learning Centre Cengkareng. We are asked to prepare flipchart, Mbak Via will inform the number of flipchart.

Due to the ORE Workshop brought forward to March, the contract become per each program. For ORE Workshop was shortened become 1 day.Click here for proposal detail

Chat Mbak Dian to give rundown training

Chat mbak Via to discuss about the contract

Meeting with Pak Herdy Harman (HC & Digital Director), Pak Hendra and Bu Sarah to report about workshop preparation.

Chat pak Hendra to make confirmation for meeting with Pak Donni at Friday

Meeting with IKJ, pak Hendra, Bu Sarah dan Mbak Dian to discuss Injourney service value and ORE Workshop.

Chat pak Hendra to inform that FGD with pak Indra will be held wednesdat 15 march

Chat pak hendra to send revise draft of agreement dan timeschedule for next workshop

Revised draft agreement after IKJ agree to shorter duration become 1 day. And propose timeschedule for next workshop, CXM Worshop.

Chat pak Hendra to inform that the meeting postphone to next week

Prepare for timeschedule for SQM Workshop

Chat pak Hendra to inform that duration of ORE Workshop can be done in 1 day and the schedule that available is 30 Mar.

Chat pak Hendra to inform draft of contract and proposal of TTT.

Proposal created with number 058/INJO-SH/II/23Click here for proposal detail

Proposal created with number 057/INJO-SH/II/23Click here for proposal detail

Proposal created with number 056/INJO-SH/II/23Click here for proposal detail

Discuss with pak Harry about the draft of contract and TTT calculation,

Meeting with Pak Hendra to explain the proposal. To speed up the procurement process, the contract will separate each program to make the investment value below Rp 200 millions. Sent draft of contract for ORE Workshop first at Monday/Tuesday in order can run in March. There are another opportunity ie TTT and making training material.

Proposal created with number 047/INJO-SH/II/23Click here for proposal detail

Make cascading from IKJ's proposal as part of costing

Inform pak Hendra that proposal will submit in this week

Meeting with BOD of Injourney

chat pak hendra, bu Sarah dan pak nughda to send revised discussion paper

Chat bu Sarah to inform that IKJ can attent BOD meeting tomorrow at 2 PM.

Chat pak Hendra to confirm IKJ meeting with their BOD. The meeting postpone to 19 or 23 Jan

Chat pak Nugdha to share discussion paper

Meeting with service excellence team, there are pak Hendra, pak Nugdha, Bu Sarah and Bu Via. They want to improve service quality in their group. But need decision from BOD. They will arrange meeting with their BOD at 17 Jan.

Send company profile ke Mbak Dian

Chat bu Dian for introduction

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