Client Information

greeting via wa

chat bu novi for courtessy

Still no news from picClick here for proposal detail

Chat Pak Erwin to share information about the importance of managing service

chat pak juan for courtesy

Forecast addedClick here for proposal detail

chat pak juan for courtesy

Set estimation time as the project changed as 2025 forecastClick here for proposal detail

Set estimation time as the project changed as 2025 forecastClick here for proposal detail

The program will not run in 2024. Change as 2025 forecast.Click here for proposal detail

chat pak juan to follow up the proposal and also inform program of communication training seriesClick here for proposal detail

chat pak juan to inform the effective communication training series and request online presentation

chat bu novi to share communication skills training series and ask for online presentation

chat pak Juan to follow up the plan of mystery shopping. He said still postponed, wait for end of this year.Click here for proposal detail

share information about organization excellence program category to pak erwin and offer online presentation

share information about team excellence program category to pak juan and offer online presentation

email discussion paper of critical core mindset for top management to Bu iis herijati

From Pak Juan's information, they decided to use local speaker.Click here for proposal detail

Lost because they use local speakerClick here for proposal detail

reply chat pak juan. he informed that his management choice another speaker for their seminar event.

chat pak juan to follow up proposal seminar

prepare proposal

Proposal created with number 244/BMAS-SH/VI/24Click here for proposal detail

Forecast addedClick here for proposal detail

call pak juan to discuss about Maspion plan to invite SQCI in their internal seminar next month

meeting with pak juan, bu novi and bu sherly to present report of TTT that already held last month.

reply chat pak juan for courtesy

chat pak juan to arrange evaluation meeting after TTT last month. He agree at Tuesday afternoon.

chat pak juan to arrange meeting for present training report. It agree on Tuesday after noon

chat pak juan to inform that training report already emailed in the beginning week and offer meeting to present report next week

send participant certificate to pak juan

send report of TTT to pak juan cc pak erwin

complete the training report

chat pak juan to share softcopy of invoice for TOT

chat pak juan to ask for the training that already done 3 days and also ask for Maspion tax number for invoicing purpose

monitoring the training condition by chat pak juan.

remind the participant in the wa group about location of training and their time attendance

Chat pak juan to inform the change of trainer team and remind to send the LOA

after remind the participant about video assignment, some of participant ask for help to upload the video assignment. After they sent the video, upload it to google drive.

remind the participant about video assignment and inform them if they have problem, can private chat via whatsapp

forward email to pak juan about document delivery then send back to courier

remind the participant in wa group to do assignment and internal discuss with trainer team

chat bu anis to share link of participant whatsapp group.

chat pak juan to make sure the participant

Make wa group for participant of High Impact Training Delivery Skill program and invite each participant or joining them to the group. Then share the Welcome Letter that consist of training preparation include assignment for participant.

chat pak juan to update the LOA delivery status. The LOA still in courier company and there is possibility to change the destination.

Prepare welcome letter as preparation.

Chat pak juan to ask the participant list.

Will run at 3-5 May with 20 pax in SurabayaClick here for proposal detail

After Pak Juan said the participant selection activity will be in their responsibility, prepare the LOA then ask Pak Joseph to send it . After that, send to Pak Juan.

send 2nd revised proposal to pak juan which there is additional scope to run participant selection activity

after pak juan inform there are possibilities SQCI will run selection process, there must revision in proposal. Make revised proposal.

call pak juan to follow up the proposal

chat pak juan to follow up yesterday meeting to makesure the participant

Meeting with pt bank maspion, consist of Pak Juan, Bu Novi, Bu Shirley, Pak Fahmy and Bu Asih. Team trainer consist of AW and IQ. The main agenda is present the revise proposal. After present, we discuss about the participant. It seem they still unsure with the participant since the participant isn't internal trainer but frontlines that appointed to be internal trainer. So we offer additional scope of work i.e. help them to recruit the participant. They will discuss internally first.

there is another priority so its postponedClick here for proposal detail

send invitation for presentation meeting on Thursday, 27 March

send revised proposal to pak Juan

make internal coordination for maspion training program, TTT.

Chat pak juan to remind about yesterday email

Call pak Juan to discuss about the TTT that will be run at 3-4 May. Since they want additional material about cross selling and upselling, the proposal seem to be revised.

chat bu novi to inform the schedule of TTT at 3-4 May

postponed to Apr/MayClick here for proposal detail

Chat pak juan to follow up TTT program. Propose schedule on 3-4 apryl

Call bu novi to follow up about preview program material. and discuss about next project.

chat bu novi to inform that the doorprize have sent

try to call pak kusnadi to follow up the material of preview program

chat bu novi to share the material of preview program and offer discussion by phone tomorrow.

Chat pak Kusnadi to share softcopy of preview program material and offer meeting if there is something to discuss.

invite bu novi to webinar

Chat pak Juan to follow up proposal. He said the TTT program postponed on Mar-Apr.

Prepare proposal TTT for 15 pax. Venue in Surabaya. Estimation schedule at 26-27 Feb.

Proposal created with number 097/BMAS-SH/I/24Click here for proposal detail

Chat pak juan to follow up the mystery shopping proposal

Chat pak juan to inform that the proposal already emailed and offer meeting next week.

Send mystery shopping proposal to Pak Juan.

Proposal created with number 007/BMAS-SH/I/24Click here for proposal detail

Make proposal for mystery shopping

Reply chat pak juan about mystery shopping

Chat to the participant group to remind their task.

Chat pak Juan to say thank you for his payment

Reply chat bu Minah and say thank you for her help to distribute the certificate

Chat Pak Juan to inform the delivering of certificate already done.

Chat bu angel to ask the pic in jakarta, medan and bandung branch to send certificate

Call Pak Juan to confirm the schedule for next batch. He said the next batch postpone to next year.

Chat bu Angel to ask for the training documentation

Chat pak Juan to follow up again the next batch since he have to ask to the users

call Pak Juan to follow up the next batch

Pak Juan informed already received the LOA

Chat Pak Juan to confirm whether he already received the document

Attend to Maspion training in Hotel Yello Jakarta

Call Pak Juan for training preparation. Pak Juan suggest to bring the first invoice also while training.

2nd payment also in NovClick here for proposal detail

Split payment in 2Click here for proposal detail

Send welcome letter

Deal for #2 first in Jakarta at 3-5 Nov. The next 2 batch will decide after Jakarta DSE training.Click here for proposal detail

Call pak Juan to ask for list of participant for Jakarta DSE training

Chat pak Juan to ask whether the LOA already sign or not

Familiarization for training DSE in Maspion Jakarta

The program merged with Delivering Service Excellence and its ongoingClick here for proposal detail

The program merge with Delivering Service Excellence and its ongoingClick here for proposal detail

Program change to Delivering Service Excellence and have been runningClick here for proposal detail

Chat Pak Juan to inform the discount for #2

Call Pak Juan to discuss about the LOA. He asked whether there is a discount for #2.

Call pak Juan to follow up the meeting

Meeting with Pak Juan and the users like Bu Novi, Bu Iis, Pak Erwin and Pak Akadhita. The agenda is discuss about preparation for training in Jakarta that will be held on 3-5 Nov.

Chat Pak Juan to inform the availability of trainer on 16 Oct

Chat pak Juan to send proposal for Jakarta office

Proposal created with number 295/BMAS-SH/X/23Click here for proposal detail

Chat Pak Juan to inform available schedule for next batch. There are opportunity for 3 batches DSE

Send training repot to Pak Juan.

Chat bu Novi to confirm the schedule of online coaching. She informed posphone to 5 Oct

Chat Pak Juan to makesure the schedule of online coaching still in this month or posphone to next month

Reply chat Pak Juan and say thank you for Maspion's payment

Reply Pak Juan chats. He ask for the evaluation of training. It will share with training report.

Chat pak Juan to ask the respond of the training

Chat Pak Juan to inform the schedule of trainer

Send welcome letter

Reply chat Pak Juan to confirm it's not allow to record the training

Call Pak Juan to discussion training preparation including invoicing

Chat Pak Juan to ask about invoicing

Divide into 2 paymentClick here for proposal detail

Chat Pak Juan to ask for participant list and service standar

Chat Pak Juan to remind the participant to fill the quisioner

Chat bu Novi to send questioner link and remind to share their service standard

Meeting fam with Maspion

Chat Pak Juan to inform and say thank you for sending LOA

Chat Pak Juan to make sure the delivery of signed LOA

Chat Pak Juan to inform timeline

Chat pak juan to inform that the signed LOA already sent to his office

Chat Pak Juan to discuss about term of payment. Its ok for 2x payment and change the LOA.

The schedule of training are 3 days from 15 to 17 SeptClick here for proposal detail

Send draft LOA to Pak Juan for review.

Chat Pak Juan to ask about the negotiated price. He said ok and ask draft of LOA

Call Pak Juan to discuss about the price.

Chat pak Juan to inform that revised proposal already emailed and whether he already studied or not.

Revised proposal to accomodate the schedule and language in English

Chat pak Juan to follow the last meeting

Meeting with Bank Maspion operational team to discuss proposal

Send link zoom for meeting online on Friday morning

Chat pak Juan to discuss the schedule for training. Agree the meeting will be at 9-10 am

Inform pak Juan the meeting ok on next friday 21 July

Follow up revised proposal. Pak Juan ask meeting next week

Email revised proposal to Pak Juan and Pak Erwin

Chat Pak Juan to say thank you for his confirmation

Chat Pak Juan to ask about the training duration

Pak Juan inform they interest in DSE, CIAO and WOW Service but only have 3 days.

Chat pak juan to follow up proposal. He said still studying by user

Proposal created with number 204/BMAS-SH/VI/23Click here for proposal detail

Revisi amountClick here for proposal detail

Proposal created with number 203/BMAS-SH/VI/23Click here for proposal detail

Proposal created with number 202/BMAS-SH/VI/23Click here for proposal detail

Proposal created with number 201/BMAS-SH/VI/23Click here for proposal detail

Chat pak Juan to ask which program he will choose so we can prepare the discussion paper

Email catalogue program to Pak Juan so he can have more deeper about the program.

FIrst meeting with pak Juan (L & D) and Pak Erwin (Service Strategic)

Chat Pak Juan to offer meeting at 23 Jun 9.30 pm

Sourcing. Bank Maspion have 777 employees with Marlyn Tanralili as Head of HRD Strategy

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