Bank HSBC Indonesia, PT (HSBC)
HSBC
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Client ID
182
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Client Name
Bank HSBC Indonesia, PT
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Alias
HSBC
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Initial
HSBC
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Account Manager
Edo Nurhandiyansah
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Industry
Banking
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Address
World Trade Center 1 Lt. 8-9. Jl. Jendral Sudirman 29-31. Karet Setiabudi. Jakarta Selatan
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|---|---|---|---|---|---|
| 1 | 240/HSBC-SL/VI/17 | Leading Change, Driving Performance | 4304 | IDR 140,550,000 | 10 | 2017 |
| 2 | 043/HSBC-SL/II/17 | Engaging customers, beyond sales result | 4138 | IDR 24,000,000 | 2 | 2017 |
| 3 | 043/HSBC-SL/II/17 | Engaging customers, beyond sales result | 4144 | IDR 24,000,000 | 3 | 2017 |
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|---|---|---|---|---|
| 1 | 240/HSBC-SL/VI/17 | Leading Change, Driving Performance | IDR 140,550,000 | 10 | 2017 |
| 2 | 043/HSBC-SL/II/17 | Engaging customers, beyond sales result | IDR 24,000,000 | 2 | 2017 |
| 3 | 043/HSBC-SL/II/17 | Engaging customers, beyond sales result | IDR 24,000,000 | 3 | 2017 |
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 097/HSBC-ED/III/26 | Delivering Service Quality For Better CX | Proposal | IDR 30,000,000 |
| 2 | 103/HSBC-ED/III/26 | Service Quality Management | Proposal | IDR 42,000,000 |
Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 435/HSBC-AD/XI/17 | Leading Change, Driving Performance | Deal Lost | IDR 120,000,000 |
Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Anidya | Manager Hiring and Training | 08988842999 | anidya.permata.lestari@hsbc.co.id |
| Bondan | +62 858-8842-3435 | bondan.wisnu.kencana@hsbc.co.id | |
| Bondan | HRD | +62 858-8842-3435 | bondan.wisnu.kencana@hsbc.co.id |
| Immer Simanungkalit | 081219620775 | immer.simanungkalit@hsbc.co.id | |
| Mba Retno | HDR | 0816 895263 | retnosoekadari@hsbc.co.id |
| Pak Andit | HRD | 52915088 | anditpratomo@hsbc.co.id |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Andit B. Pratomo | VP learning | ||
| Bapak Bondan Wisnu Wardhana | HR Learning Development |
Meeting Presentasi untuk di tanggal 2 April 2026Click here for proposal detail
Proposal created with number 103/HSBC-ED/III/26. with subject Service Quality ManagementClick here for proposal detail
Follow Up: Belum ada update dari User Click here for proposal detail
Proposal created with number 097/HSBC-ED/III/26. with subject Delivering Service Quality For Better CXClick here for proposal detail
Diskusi mengenai kebutuhan training Service Excellence untuk area Jakarta, Surabaya dan Medan untuk di bulan Mei 2026
Kirim program catalogue SQCI
Kirim Flayer Public Class 2026 dan tanya kebutuhan training 2026
Follow Up Kebutuhan Training Complaint Handling - Dari User belum ada tanggapan
Kirim Flayer Public Class
Follow Up - Belum ada tanggapan dari user
Belum ada kejelasan dari User terkait training akan dilaksanakan kapan Click here for proposal detail
Follow Up - Proposal sudah diberikan ke user namun belum ada tanggapan dari user
Belum ada kepastian dari User Click here for proposal detail
Follow up- No Respon karna ada pelatihan internal
Follow Up - No Respon
Follow Up - sedang di lempar proposalnya ke unit terkait untuk di diskusikan terlebih dahulu oleh tim internal
Proposal created with number 209/HSBC-ED/VII/25. with subject Complain Is An OpportunityClick here for proposal detail
Perkenalan kembali SQCI dan Menggali kebutuhan training terkait Complaint Handling
Reschedule Meeting : Senin 30 Juni 2025 pukul 10.00
Follow Up Meeting Awal - Link zoom baru dikirimkan (Fix)
- Follow Up Meeting awal - Set Up Meeting 26 Juni 2025
Forecast addedClick here for proposal detail
number not found. chat by linked in naufal as a HC Learning
hub tgl 19 agust
Approach kebutuhan diakhir tahun dan untuk tahun depan
Visit ke HSBC dan memberikan compro
Call untuk FU company profile yang dikirimkan
Cold call
Cold Call
Cold Call
Follow up message ke pak Bondan, apakah ada training plan utk q2 q3? atau program refreshment?
Follow up reminder saja ke Pak Bondan, setelah di review akan dikabari
Follow up Pak Bondan perihal PC 2022, belum sempat dilihat karena sedang ada penyesuaian awal tahun
Seasons greeting ke Pak Bondan, info PC 2022
Follow up message ke Pak Bondan, menunggu jawaban beliau
Call Pak Bondan, explore opportunity utk awal tahun
Follow up message ke Pak Bondan terkait kebutuhan utk akhir tahun
Perkenalan ke Pak Bondan, informasi PIC pengganti Ibu Erly
PIC info kalau project di-hold karena akan dilakukan oleh Group dan cascade secara internal. PIC akan kirim email perihal ini.
Serah terima ke Harry 100%Click here for proposal detail
Serah terima ke Harry 100%Click here for proposal detail
need to hold this first as all the information from Retail Banking team is for internal used only. Currently, HR need to present the estimation budget to the Board first. HSBC will update again when there is a progressClick here for proposal detail
need to hold this first as all the information from Retail Banking team is for internal used only. Currently, HR need to present the estimation budget to the Board first. HSBC will update again when there is a progressClick here for proposal detail
Minggu ini blm bisa meeting krn HR Director masih sibuk
Akan set meeting dengan tim CX yang sudah develop CX di Wealth & Personal Banker HSBC yang disebut HSBC Melayani. Rencana meeting di minggu depan.Click here for proposal detail
Akan set meeting dengan tim CX yang sudah develop CX di Wealth & Personal Banker HSBC yang disebut HSBC Melayani. Rencana meeting di minggu depan.Click here for proposal detail
ubah penempatan bulanClick here for proposal detail
ubah penempatan bulanClick here for proposal detail
Support memastikan Proposal HSBC dari IKJ sudah tidak ada typo error sebelum dikirim ke PIC
Ada activity tambahan untuk proposal dan masukan biaya tambahannya
Prepare costing dan slide investasi untuk HSBC
merubah prosentase kepemilikan revenueClick here for proposal detail
merubah prosentase kepemilikan revenueClick here for proposal detail
Proposal created with number 142/HSBC-ER-HN/II/21Click here for proposal detail
Proposal created with number 142/HSBC-ER-HN/II/21Click here for proposal detail
Request for Proposal: - Facilitating identifying Service Strategy & Behaviors - Strategy & Roadmap for 5 years (2021 – 2025) - Online training program (run by SQC) - Identifying impacted processes that need to be improved - Measurement metrics
Dry run for HSBC HR Team
Reschedule dry run ke Rabu jam 15.00
f/u PC 21 Jan 2021: belum tertarik
Meeting persiapan dry run Rabu untuk HSBC
Set dry run Rabu depan jam 10 pagi
Meeting lanjutan dengan Bu Ella, Bu Caecilia, Bu Myrna, next session akan buat dry run.
Kirim file presentasi meeting IKJ, set jdwl meeting lanjutan
Meeting & Briefing kebutuhan program Service Culture untuk HSBC, next akan set meeting juga dengan atasan bu Ella
Small talk, menanyakan apakah sdh trm PC 2021, mas Andit minta kirim kembali di senin
Ada rencana Svc Culture, set meeting minggu depan
Cold calling
Remind PC 27 Agt 2020
Mas Andit msh sibuk sekali, tapi mau mencoba LMS yang ditawarkan. Sekalian remind perihal PC 27 Agt.
Remind PC 18 Agt 2020, small talk
F/U Trial LMS : msh sibuk
Mengirimkan undangan trial LMS ke mas Andit
Share thank you note, materi PC 23 Jul 2020, dan skedul PC bulan Agt 2020 ke bu Gita, follow up per wa
Share thank you note, materi PC 23 Jul 2020, dan skedul PC bulan Agt 2020 ke pak Hanifan, foloow up per wa
Share zoom ID dan remind kepesertaan PC 23 jul 2020
Memberikan 2 seats free PC 23 Jul 2020 utk tim HR/Learning
Menawarkan PC Juli - Agustus 2020
Small talk, masih wfh, menawarkan webinar IKJ 1 Jul 2020, belum merespon
Menawarkan Webinar IKJ 1 Juli 2020
HSBC needs more time to discussClick here for proposal detail
belum ada decision dari COO, sudah di-push sama Consultant COO-nyaClick here for proposal detail
jika jadi, akan mulai dengan top management dulu lalu direview untuk seluruh kelasClick here for proposal detail
belum ada keputusan dari COO. Tapi dari User tetap positif. Ada diskusi: dimulai dengan consult jadi bukan training dulu.Click here for proposal detail
Menunggu keputusan COO setelah berkenalan dengan Trainer yg akan mengajar
final title
23.07.2019 decide by director
20batches for staff+1for management
5batch: 1 managerial, 4 kelas biasa
discussion meeting: training for HOST
Diskusi training
Proposal created with number 026/HSBC-AD/II/19
ISP/Team Building
ga ada kabar lagi
simpang siur kabarnya
. program untuk MT
HSBC lagi concern yg lain dulu
. Pak Mikail pindah bagian, training kemungkinan besar akan diubah ke Q2
2018
. tanggal pelaksanaan akan dikonfirmasikan lagi
. batalin tanggal bookingan
. FU bulan training: belum tau
. mundur jadi Januari 2018
. HSBC kelasnya diundur 2018 :((((
. semoga memang rejeki kita. tinggal menunggu kabar dari HSBC
.info harga
. booking hotel four seasons
. nego harga
. tanggal pelatihan
nego harga. semoga jadi jalan 29.-30.11.2017, nunggu no of participants
. approval done . no. of participants on progress. pleasee......
. Called Four Seasons
. kasih deadline
. revisi proposal: nego harga
. menunggu approval. semoga jadi jalan tahun ini di November 2017..
Proposal created with number 435/HSBC-AD/XI/17
setting meeting
peres-peres
. fu approval
. meeting . 29.-30.11.2017
final report
. jadwal meeting MT: masih menunggu HSBC.
. batch 2 training leading change, driving performance. semoga jadi 29.-30.11.17
report
. admin: perpanjangan contract
. invoice
sudah deal, jalan tgl 10-11 Oct, Admin harus tektok dengan mas Bondan
sudah deal, jalan tgl 10-11 Oct, Admin harus tektok dengan mas Bondan
. meeting final dan admin
confirm meeting besok
Training on 11 & 12 oct 2017
Confirmation letter
Diskusi detail program, tempat pelatihan, dan nilai investasi
Share draft confirmation letter
Sudah nego, akan meeting dengan Mac Tee tgl 10 Oct, rencana jalan tgl 11-12 Oct, minggu ini dapat final confirmation
Diskusi detai program pada submitted proposal
Share revisi proposal
Concall agenda discussion
Concall to discuss proposal with MT and HSBC team
Discuss proposal
Postponed to September, will set meeting with COO on TBD
Follow up meeting dengan COO
On review by COO
On review by COO
Follow up meeting untuk present proposal
Follow up proposal
Diskusi proposal
Proposal created with number 240/HSBC-SL/VI/17
Share materi MT
Diskusi untuk program team building
New project team building
Public Class shedule
Introduction SQCI new 2017 program catalogue , since HSBC and Bank Ekonomi will changed to HSBC Indonesia on mid April 2017, they will have a new mechanism for training and development program. will under GP as hub for agreement with vendor
Training on 17-18 Feb 2017 for batch 1, and 3-4 March 2017 for batch 2
List peserta and finalized CCA training
Surat penawaran untuk amount as approved
Familiarization
Proposal Created with number 043/HSBC-SL/II/17
Project Background : Melanjuti update progress proposal yang telah dikirimkan oleh SQCI di bulan Desember 2016 lalu mengenai program pelatihan service & consultative sales untuk contact center agent (CCA) HSBC Bank Indonesia, SQCI dengan HSBC melaksanaka