Serasi Autoraya, PT (SERA)
Autoraya
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Client ID
163
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Client Name
Serasi Autoraya, PT
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Alias
Autoraya
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Initial
SERA
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Account Manager
Levitasari Darmawan, Levitasari Darmawan
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Industry
Other
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Address
Grha Sera, Jl. Mitra Sunter Boulevard Kav. 90/C2, Sunter Jaya, Jakarta 14350
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|---|---|---|---|---|---|
| 1 | 218/SERA-LD/VII/25 | Complaint is An Opportunity | 6456 | IDR 32,000,000 | 10 | 2025 |
| 2 | 204/SERA-EN/III/21 | Public Class | 5035 | IDR 350,000 | 4 | 2021 |
| 3 | 405/SERA-EN/X/17 | Train The Trainer Program Customer Centric | 4319 | IDR 71,842,106 | 11 | 2017 |
| 4 | 405/SERA-EN/X/17 | Train The Trainer Program Customer Centric | 4334 | IDR 71,842,105 | 12 | 2017 |
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|---|---|---|---|---|
| 1 | 218/SERA-LD/VII/25 | Complaint is An Opportunity | IDR 32,000,000 | 10 | 2025 |
| 2 | 204/SERA-EN/III/21 | Public Class | IDR 350,000 | 4 | 2021 |
| 3 | 405/SERA-EN/X/17 | Train The Trainer Program Customer Centric | IDR 71,842,106 | 11 | 2017 |
| 4 | 405/SERA-EN/X/17 | Train The Trainer Program Customer Centric | IDR 71,842,105 | 12 | 2017 |
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|
Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 219/SERA-LD/VII/25 | WORK SMARTER & GET THINGS DONE | Deal Lost | IDR 63,100,000 |
| 2 | 382/SMM-EN/X/17 | Sustainable service quality | Deal Lost | IDR 719,409,000 |
Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| HARI ARGADO LUMBAN GAOL | CORP. SECRETARY & LEGAL DEPARTMENT HEAD | 081293338889 | hari.argado@sera.astra.co.id |
| Hertika | CRM | 6282251331415 | hertika@sera.co.id |
| Renata | 1 | @ | |
| Rizki Hidayati | Customer Relation Head | 081284828585 | rizki.hidayati@mobil88.astra.co.id |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| HARI ARGADO LUMBAN GAOL | CORP. SECRETARY & LEGAL DEPARTMENT HEAD | 081293338889 | hari.argado@sera.astra.co.id |
| Hertika | CRM | 6282251331415 | hertika@sera.co.id |
| Renata Indriana | Customer Relation Management Division Head |
Contract created with number 120/SERA-LD/LOA/X/25. with subject Complaint is An OpportunityClick here for proposal detail
Confirmed running 28 Oktober 2025Click here for proposal detail
Revisi proposal dan buat confirmation letter
Rencana running classnya secara online 1 hari untuk 40 peserta tanggal 20/27 Oktober. All program ok, minta ditambahkan materi terkait complaint handling via korespondensi (WA & Email)
Hanya diapprove 1 batch oleh managementClick here for proposal detail
Info dari PIC : Utk training time management jadinya cancel, karena konsep acaranya berubahClick here for proposal detail
Rencananya akan running 2 batch, jumlah peserta estimasinya akan tambah 1-2 orangClick here for proposal detail
Negosiasi harga, tidak jadi hybrid jadinya full online untuk 40 peserta, rencananya akan running 2 batch Click here for proposal detail
Negosiasi harga untuk proposal Complaint handling dan Time Management
Revisi estimasi tanggal pelaksanaanClick here for proposal detail
Proposal created with number 219/SERA-LD/VII/25. with subject WORK SMARTER & GET THINGS DONEClick here for proposal detail
Proposal created with number 218/SERA-LD/VII/25. with subject Complaint is An OpportunityClick here for proposal detail
Ada kebutuhan training Time Management & Complaint Handling
Info dari bu hertika rencananya untuk training akan ada di bulan juni, nanti akan diinfokan detailnya, bu hertika minta dikirimkan company profile
Info dari bu eta saat ini sudah ada penggantinya yang in charge di CRM, bu eta berikan kontak bu hertika
Kirim ucapan lebaran dan info jadwal libur SQCI
Kirim ucapan lebaran dan info jadwal libur SQCI, SERA libur 28 - 7 april
Kirim penawaran public training maret
Info dari PIC untuk training biasanya ada di smt 2Click here for proposal detail
Saat ini sedang ada rotasi, mba eta akan pindah ke bagian procurement dari CRM, untuk cataloguenya akan disampaikan ke pic baru dan juga ke tim HR. Bagian yang biasanya mengurus kebutuhan training di SERA adalah tim CRM dan HR
Perkenalan dan kirim katalog
tidak berkenan untuk dihubungi kembali
Forecast addedClick here for proposal detail
Perkenalan dan update informasi terkait SQCI
Kebutuhan webinar dengan topik berbasis aplikasi startup. SERA menawarkan SQCI menjadi penyelenggara dengan menggunakan pembicara luar SQCI. Peserta webinar adalah level manager up s/d kepala divisi (setara GM), dari unit operation dan beberapa business unit (TRAC, UAS, SELOG). Durasi 2 jam dgn jumlah peserta 200 orang. Rencana di Agust-Sep 2022. SQCI akan diundang meeting lagi untuk teknis informasinya.
Di refer ke Ibu Eta oleh Ibu Renata, saat ini belum ada kebutuhan untuk training, nnti jika ada akan diinformasikan
Follow up penawaran PC, rekomendasikan "TTT" yang pernah dilakukan di 2017
Share PC 2022 catalogue ke Ibu Renata
Whatsapp Message ke Ibu Renata, perkenalan PIC, explore kebutuhan training
Public Class "Service 4.0" 15 April 2021 (10.00 - 12.00) Nama Peserta: Hari Argado Lumban Gaol Tanggal Invoice: 12 April 2021 Rp. 350,000,-Click here for proposal detail
Proposal created with number 204/SERA-EN/III/21Click here for proposal detail
- rfp public class " service 4.0" 15 apr - 1 pax
- pic join 2 persons for public class
- Fup PC Webinar, plan to join 2-3 orang (paid by personal)
- Send Confirmation Letter by Email to each pax - Send WA reminder to each pax 1) Renata Indriana 2) Muhammad Farhan 3) Irwan Hermawan 4) Retno Kristanti
-fup 1 nama yang rencana akan mendaftar di webinar IKJ, - sudah ada namanya by wa tp belum register by sistem
- kirim surat penawaran PC - request invoice PC - fup payment PC
ganti status pembayaran ke personal payment Click here for proposal detail
date 1 Jul 2020Click here for proposal detail
Proposal created with number 105/SERA-EN/VI/20Click here for proposal detail
- create offering letter - create confirmation letter
Pic will join PC ikj - 4 pax - paid by personal
- sales courtesy call - offer e learning and trial package Pic rejected due to company eficiency amd budget reduction during this pandemic situation
- sales courtesy call - offer e-learning and trial package pic will fwd to Head Learning to be follow up
Sales Courtesy, menanyakan utk kemungkinan program yang akan running di tahun ini? dari pic merespon kemungkinan ada team building, tapi to be discussed setelah kondisi Indonesia membaik.
no response from client
lost bidding. client menggunakan vendor ACCENTURE, karena sistem sudah didevelop oleh vendor ini.
lost bidding. client using ACCENTURE, karena sistem juga sudah didevelop dari vendor ini
schedule tbc
penawaran perorang @ Rp. 3,700,000,- 3D2N penawaran perorang @ Rp. 4,300,000,- 4D3N
Q3
MOBIL 88 DAN IBID
ganti pt
TERMIN 2 - 50% DP 50% PELUNASAN
deal ttt 2 days
finalization dealing dengan orang pengadaan
f.up proposal approved
Proposal created with number 405/SERA-EN/X/17
explore need TTT content
Request appointment meeting
Proposal created with number 381/SERA-EN/X/17
Proposal created with number 370/SERA-EN/IX/17
discuss journey
@bootcamp
Proposal created with number 362/SERA-EN/IX/17
f-up request client for training program
COSTING 40 PAX
Proposal created with number 343/SERA-EN/IX/17