HIGHSCOPE INDONESIA INSTITUTE, PT (SHI)
Highscope
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Client ID
162
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Client Name
HIGHSCOPE INDONESIA INSTITUTE, PT
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Alias
Highscope
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Initial
SHI
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Account Manager
Dinda Rizkyta, Dinda Rizkyta
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Industry
Education
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Address
Jl. TB. Simatupang No. 8 Cilandak - Jakarta 12430
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|---|---|---|---|---|---|
| 1 | 188/SHI-EN/VIII/20 | Public Class “Service Excellence in New Normal” | 4893 | IDR 400,000 | 8 | 2020 |
| 2 | 049/SHI-EN/III/20 | CUSTOMER EXPERIENCE DEVELOPMENT, TRAINING, EXECUTION & TRACKING | 4904 | IDR 30,478,261 | 8 | 2020 |
| 3 | 049/SHI-EN/III/20 | CUSTOMER EXPERIENCE DEVELOPMENT, TRAINING, EXECUTION & TRACKING | 5032 | IDR 121,913,043 | 3 | 2021 |
| 4 | 049/SHI-EN/III/20 | CUSTOMER EXPERIENCE DEVELOPMENT, TRAINING, EXECUTION & TRACKING | 5264 | IDR 152,391,305 | 4 | 2022 |
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|---|---|---|---|---|
| 1 | 188/SHI-EN/VIII/20 | Public Class “Service Excellence in New Normal” | IDR 400,000 | 8 | 2020 |
| 2 | 049/SHI-EN/III/20 | CUSTOMER EXPERIENCE DEVELOPMENT, TRAINING, EXECUTION & TRACKING | IDR 30,478,261 | 8 | 2020 |
| 3 | 049/SHI-EN/III/20 | CUSTOMER EXPERIENCE DEVELOPMENT, TRAINING, EXECUTION & TRACKING | IDR 121,913,043 | 3 | 2021 |
| 4 | 049/SHI-EN/III/20 | CUSTOMER EXPERIENCE DEVELOPMENT, TRAINING, EXECUTION & TRACKING | IDR 152,391,305 | 4 | 2022 |
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|
Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 168/SHI-EN/VII/20 | Public Class “Becoming an Outstanding Trainer in Virtual Class” | Deal Lost | IDR 250,000 |
Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| ibu Ilsa | Sekretaris | 85215833179 | hrd@highscope.or.id |
| Ilsa Nurina | Chief Human Resources & Academic Development | 085215833179 | ilsa.n@highscope.or.id |
| Lucky Christian | Learning | 08 | lucky.c@highscope.or.id |
| Lucky Christian | Learning | 087782187805 | lucky.c@highscope.or.id |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Ilsa Nurina | Chief Human Resources & Academic Development | 085215833179 | ilsa.n@highscope.or.id |
| Ilsa Nurina | Chief Human Resources & Academic Development Offic | 085215833179 | ilsa.n@highscope.or.id |
| Lucky Christian | Training & Development Spc | 087782187805 | lucky.c@highscope.or.id |
hubungi PIC
chat bu titi as courtesy
Call untuk menanyakan kebutuhan training tahun ini
Initial contact, perkenalan
Chat bu Titi to share information about CX
Chat pak Brahma to inform CX For Business Excellence training program
Chat bu Titi for introduction
Chat pak Brahma for introduction
Memfollow up pak Brama terkait invoice SQCI dari bulan April. Sedang di proses di internal mrk
8 & 12 April 2022Click here for proposal detail
8 & 12 April 2022Click here for proposal detail
Diskusi dengan pak Lucky sebagai PIC, tentang rencana pelaksanaan kelas TTT dengan durasi 3 hari offline. Pilihan pelaksanaan bisa dengan 2 day plus 1 day terpisah atau 1+1+1. Jadwal akan diberikan setelah sdh ditentukan pilihannya
tahap 3 ke JulyClick here for proposal detail
menunggu jadwal TTTClick here for proposal detail
- konfirmasi payment term2 - konfirmasi jdwl meeting ttt
Koordinasi utk final dokumen submit dan fup progress invoicing
- fup terkait dokumen finalisasi - fup jadwal proses invoice tahap 2 - fup tanggal TTT
10.00-12.00 Meeting with group committee - finalization checklist standard and details
26mar (09.00-12.00) Program run final meeting with bod
- create link zoom - send invitation meeting
pembayaran tahap 3 setelah TTTClick here for proposal detail
- koordinasi terkait jadwal sesi bod diundur dr tgl 19 mar ke 26mar - invoice tahap 2 tgl 26 mar
Revisi tahap 2 proses pembayaran menyesuaikan dengan timeline project. jadwal presentasi ke BOD utk finalisasi dokuemen standard berubah di 5 MaretClick here for proposal detail
- koordinasi utk progress terakhir revisi dokumen - fup tanggal utk meeting finalisasi ke management hsi
-fup utk jdwl present ke BOD -konfirmasi utk revisi dokumen ke internal SQCI dan ke pic
(Activity 16Feb) - cek jadwal utk presentasi dan finalisasi std
- ucapan turut berduka cita atas meninggalnya Ibunda
tgl utk meeting dengan BOD perihal presentaasi dan finalisasi std layanan, cx mapping, dan tracking tool yang seharusnya direncanakan tgl 19 Feb tidak memungkinakan, pic akan cari info utk tanggal lain yang availableClick here for proposal detail
meeting koordinasi 09.00 - 09.50, agenda: - jadwal meeting final dengan BOD - detail preparation before final meeting & TT - schedule pembayara: tahap 2 - 40% - setelah final presentasi ke BOD (setelah 19 Feb), tahap 3 pelunasan - 50% - setelah TTT dan semua dokumentasi dikirimkan
Workshop sesi 5 dan 6 ( fullday)
kemungkinan tahap 3 pemabayaran mundur di Maret menyesuaikan jadwal revisiClick here for proposal detail
- send project log terbaru sesuai dengan perubahan jadwal - diskusi terkait progress project
program run sesi 3 & 4 workshhop STD Development sesi 3 (08.30 - 11.30) sesi 4 (13.30 - 16.30) - open link zoom - standby as co-host - cek daftar hadir, screenshot daftar hadir dan foto utk dokumentasi
- client menanyakan apakah SQCI bisa melakukan training: Business Process Re-Engeneering - SQCI akan diskusi internal terkait hal tsb
tanggal workshop sesi 5 diundur karena bentrok jadwal mgmt meeting HSIClick here for proposal detail
- pic informasikan jdwl workshop 29 Jan diundur ke minggu berikutnya di 5 feb karena bentrok dengan meeting management - fup utk PC 2021, PIC akan share secara internal utk menawarkan tim yang berminat
Standby workshop sesi 1 - 08.30 s.d 12.00 sesi 2 - 13.30 s.d 17.00
Perubahan category program dr training ke consultClick here for proposal detail
- kirim link zoom mutk reminder peserta workshop bsk - diskusi teknis program
- reconfirm jadwal utk workshop dan alokasi peserta per sesi
- Arrange schedule workshop, ttt and follow through - reconfirm to TN - create timeline and project log
Arrange jdwl 2021
- koordinasi di group wa utk tugas yang dikumpulkan peserta
- request pernyataan tertulis utk penjelasan NDA - pengumpulan data NDA yang sdh dittd untuk Enita, Toni, IKJ untuk dikirimkan ke Highscope
- update timeline dan project status 14.30 - 15.30
- penjelasan std development process - timeline dan schedule 09.00-11.00
revisi tahap pembayaran sesuai dengan time schedule baru Click here for proposal detail
- koordinasi utk progress project - monitor wa group utk assigment
- fup revisi surat NDA - konfirmasi utk jdwal meeting Jumat
Koordinasi utk timeline and progress project
workshop belum selesai jd bergeserClick here for proposal detail
(activity 23/11) - revisi NDA - koordinasi dengan pic daa lawyer HSI utk revsisi bbrp poont NDA
Agenda 09.00 - 12.30 -sharing of service focus & how it relates to brand DNA -sharing of revised CX journey map & service activity map -discussion on how to proceed to service process mapping & CX standard development
- koordinasi agenda meetiing utk jumat
- diskusi teknis untuk persiapan meeting besok
activity (11/11) - create NDA utk project CX Journey
- FUP utk next schedule dan progress follow up dari meeting yang lalu
09.00 - 11.00 meeting korrdinasi pembahasan service fokus untuk inline dengan Brand DNA
meeting diskusi (17.30 - 18.30) - update perubahan jadwal workshop group 2 - diskusi untuk detil pembahasan meeting bsk
- koordinasi utk jdwl phase 4 - konfirmasi utk schedule invoice thaap 2 dan 3
Revisi tahap pembayaran 2 dan 3Click here for proposal detail
- konfirmasi utk souvenir yamg diberikan ke IKJ
- konfirmasi utk pengiriman driver utk ambil hadiah ikj
- konfirmasi utk pengiriman driver utk ambil hadiah ikj
- konfirmasi utk pengiriman driver utk ambil hadiah ikj
- konfirmasi utk pengiriman driver utk ambil hadiah ikj
- as cohost for workshop group 1 09.00- 11 30 13.15@ 17.00
Activity 22/10/20 - (15.30 - 16.30) Meeting with PIC and Test Padlet for training preparation 23/10/20
- follow up revision schedule for workshop
- koordinasi revisi jadwal workshop - pic minta photo IKJ utk review presenter
- send feedback presenter
- join opening session HighScope Annual Conference 08.00 - 10.00 - join session IKJ at HighScope Annual Conference 12.40 - 17.00
- persiapan teknis untuk sesi IKJ besok - kirim company profile dan cv IKJ - kirim outline terupdate
- send email new schede for cx consult (revision)
- meeting pembahasan outline sesi IKJ di annual conference
- arrange meeting Bu Rina dan IKJ untuk persiapan sesi di annual conference Highscope
- revisi outline IKJ utk sesi di annual conference - diskusi deadline
- fup utk jdwl workshop 1 seharusnya di minggu ini akan diundur kemungkinan di bulan depan, karena HS ada 2 big event yang sangat sibuk di bulan ini
- meeting diskusi terkait materi yg akan dibawakan IKJ untuk Annual Conference HighScope
- RFP utk undang IKJ jadi pembicara di annnual conference Highscope tgl 30 Sept
explore MIRO utk persiapan kelas workshop HighScope
- arrange next schedule workshop CX Development
(activity 10sept) Program Run Workshop 1 of 5 Cx development - wih leaders and work committee 10.00- 13.00
- create zoom link - send meeting invitation and webinar login detail for Sept 10
- arrange schedule utk workshop pembuatan standard - 5 sesi webinar - discuss dengan Mba Titi dan TN
Meeting penjelasan pengisian cx pain kepada tim komite 14.30-15.30
Meeting penjelasan pengisian cx pain kepada tim komite 14.30-15.30
Meeting penjelasan pengisian cx pain kepada tim komite 14.30-15.30
- follow up pengiriman invoice tahap 1 - follow up jadwal utk workshop berikutnya (Highscope prefer online daripada offline)
- discuss timeline for next phase - issue invoice - request npwp
- diskusi untuk persiapan teknikal utk kelas kick off 28Agst
- meeting presentasi Marketing Research 09.30 - 12.00
- persiapan teknis utk kick off meeting tgl 28
- collect group assignment for kick off meeting - arrange schedule for kick off meeting (revision)
- follow up task assignment - follow up jadwal pembayaran 1
- arrange scehedule 26 agst - kickoff meeting 27 agst - marketing research presentation
- arrange scehedule 26 agst - kickoff meeting 27 agst - marketing research presentation
- fup jdwl kick phase #2 kick off meeting dgn BOD - request google link dari Highscope utk agenda ini
run 11 Agst 2020Click here for proposal detail
run 6 Agst 2020 corporate paymentClick here for proposal detail
Public Class - 11 Agst 2020 - Surat penawaran untuk 2 orang berbayara - confirmation letter utk total 4 org dari Highscope 4 peserta terdaftar: 1. Titiasari Indayani 2. Hendro Ismoyo Jati 3. Lucky Christian (compliment) 4. Nur Wahida (compliment)
Proposal created with number 188/SHI-EN/VIII/20Click here for proposal detail
brief to internal committee SQ Journey: Pengisian Form Customer Journey 14.00 - 15.00
signing NDA
change payment into personalClick here for proposal detail
-meeting koordinasi 1 dengan tim committe Highscope - untuk klarifikasi dokumen
Proposal created with number 168/SHI-EN/VII/20Click here for proposal detail
koordinasi utk klasrifikasi dokumen study dengan menjadwalkan pada meeting senin, 3 Aug
- kelengkapan data kontrak
- koordinasi dan diskusi dengan pelaksanaan fase 1 - studi dokumen
join marketing training: 13.30 - 17.00 tujuan nya kalo utk sqc buat insight, utk bahan bikin standards (invitation attached)
- follow up detail phase 1 - sq consult - discuss dengan TN - invitation join marketing training utk informasi detail mengenai HSI - signing NDA
- send 1 rangkap kontrak sq consult
Koreksi angkaClick here for proposal detail
-konfirmasi nilai investasi ke bagian pengadaan learning
-revisi contract letter: page 7,8 dan 15 -send to pic
on contract signing process by client Click here for proposal detail
- koordinasi pengiriman dokumen kontrak
agreement sq consult - final review and print 2 rangkat - prepare document to be sent to HSI
- contract discussion and detail
- meeting with Marketing tim Highscope Objectives of the meeting -to create common understanding about how the consultants should collaborate towards achieving the expected outcome of the projects -to align the initiatives of the consultants so that the projects could be implemented more effectively and efficiently
Meeting with TN - detail brief before meeting with Highscope
- koordinasi detail agenda utk meeting senin
-review kontrak dan diskusi dengan ER -diskusi dengan pic utk point revisi -revisi proposal 3 utk timeline dan output
-Koordinasi meeting dgn tim marketing research - penjelasan survey detail - diskusi dengan TN utk detil
- revisi timeframe disesuaikan dengan pandemic situation dan efektiftas program (online/offline recommendation) - revisi time schedule
- fup contract letter - pic done review and make revision, SQCI will final check before signing the contract
- Send Confirmation Letter by Email to each pax - Send WA reminder to each pax 1) Siti Maidatun Naimah 2) Claudya Frisca Susanna
- offer free 2 seat utk kelas webinar IKJ - pic jadwal nya bentrok dengan internal meeting dan akan mendelegasikan ke tim nya sesuai dengan kebutuhan
- pic tertarik untuk PC IKJ - tapi mengharapkan sebagai compliment - sudah disampaikan bahwa untuk kali ini PC berbayar dengan promo buy1 get1, utk jadwal free webinar masih belum ada, jika dibutuhkan sqci bisa buatkan free webinar khusus utk Highscope dengan bundling project - pic akan mereview kembali
- Pic menanyakan apakah pc ini berbayar atau free seperti sebelumnya. - pic diinformasikan harga promo buy1get1 free, utk free webinar saat ini belum ada jdwl dan akan dinformasikan lagi, jika diperlukan sqci akan memberikan free webinar utk internal utk bundling dgn project - pic akan review dulu
23 Jun - f/up contract letter - 2nd revision by lawyer & discussion with CEO - f/up timeline project - delay,menunggu tahap pertama project Highscope dengan vendor Marketing Research untuk berjalan dulu (rencana awal di pertengahan Juni sudah ada kick-off tetapi belum terealisasi - offer Public class IKJ for buy1get1, pic will consider - offer free program webinar CX for Highcope, pic will review
- fup contract lettern ajd timeline confirmation - pic still waiting from lawyer and need more time to finalize
follow-up winner voucher webinar class to join PC
- follow up progress "contract letter" sq consult - pic inform the letter still on lawyer's review - pic will update to SQCI at the soonest
- email information on detail proposal: output phase
- complete detail proposal: output detail for every phase(discuss with TN and pic)
discuss SQ Consult: output for every phase - detail breakdown
- fup confirmation letter and contract letter for sq consult pproject - offer free webinar event
- send letter of appointment - discuss detail on contract letter approval
- Contract letter revision
- Timeline revision discussion - contract detail discussion
- send draft CL - send timeline revision
- create contract letter -s end to ER for approval
- koordinasi untuk pembuatan kontrak kerjasama
- persiapan kontrak utk project run
- send timeline dan list pertanyaan - konfirmasi dan penjelasan
- timeline discussion with toni - question discussion with toni for customer research
- fup progress proposal - pic send new timeline
- fup progress proposal - tahap 1 utk marketing research (vendor lain) sedang dipersiapkan untuk surat penunjukkan - setelah marketing research terpilih akan diarrange waktu untuk meeeting dengan sqci
- fup Proposal update - proses proposal: to be informed Asap, they are in process of selecting a vendor for marketing research
- f up utk prog e-learning continuity - pic akan mempertimbangkan dan mencari kebutuhan yg sesuai
- follow hasil trial, 1 pic comment: lebih membutuhkan program in-house
Send 2nd revision of proposal
- proposal discusion (2nd revision)
meeting online via zoom apps (with TN): - revise phase process due to pandemic situation - budget negotiation - timeline estimation
- send welcome package e-learning trial
- revisi proposal - costing - send email approval request to Head BU, cc Director
- sales courtesy call - propose e-learning program and trial package pic will send 2 person for join trial
- follow up proposal pending Status proposal: on management discussion
detail discussion for proposal on going and request for price negotiation
follow up proposal, dan update informasi sesuai yang ditanyakan client untuk pelaksanaan jika secara online/remote dengan kondisi saat ini WFH.
paired with SAClick here for proposal detail
paired with SAClick here for proposal detail
Revisi proposal
Proposal created with number 049/SHI-EN/III/20Click here for proposal detail
send proposal CX development journey
Hand over Preparation consult proposal
Forecast addedClick here for proposal detail
Forecast addedClick here for proposal detail
Explore meeting untuk oppurtunity pending proposal
Meeting for exploring opportunity on pending proposal. Need to have meeting with school management
send company profile & program catalog for PIC to refer to user
courtesy call - ask for souvenir vendor