Plaza Indonesia Realty, Tbk., PT (PIR)
Plaza Indonesia
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Client ID
148
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Client Name
Plaza Indonesia Realty, Tbk., PT
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Alias
Plaza Indonesia
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Initial
PIR
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Account Manager
Dinda Luvita, Levitasari Darmawan
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Industry
Shopping Mall
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Address
The Plaza Office Tower, Lantai 10, Jl. M.H. Thamrin Kav. 28-30, Jakarta, 10350
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|---|---|---|---|---|---|
| 1 | 288/PIR-EN-AI/VIII/17 | PROPOSAL SERVICE MEASUREMENT PROGRAM THROUGH MYSTERY SHOPPING Wave II 2017 (Aug – Sept 2017) | 4305 | IDR 62,500,000 | 10 | 2017 |
| 2 | 084/PIR-AI/III/17 | Service Measurement Wave I 2017 | 4185 | IDR 62,500,000 | 5 | 2017 |
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|---|---|---|---|---|
| 1 | 288/PIR-EN-AI/VIII/17 | PROPOSAL SERVICE MEASUREMENT PROGRAM THROUGH MYSTERY SHOPPING Wave II 2017 (Aug – Sept 2017) | IDR 62,500,000 | 10 | 2017 |
| 2 | 084/PIR-AI/III/17 | Service Measurement Wave I 2017 | IDR 62,500,000 | 5 | 2017 |
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|
Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 282/PIR-SH/VII/24 | Professional Etiquette For Better CX | Deal Lost | IDR 55,000,000 |
Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Kiki Dian Marianna | HR Dept | +62 817-0027-720 | kiki.marianna@plazaindonesia.com |
| Stela | 1 | @ | |
| Wida | 0812 | wida |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Ibu Maria Egron | Chief Operating Officer | ||
| Stella Kohdong | General Manager Tenant Comm. Relations, Customer S |
Meeting kebutuhan training terkait CRM untuk tim VIP service
greetings via email
send email to bu kiki to remind about tax proof payment. after that, she send the tax proof payment
email bu kiki to ask for tax payment proof
Chat pak Fahmi to ask for pic of the plaza office tower tenant acquisition
Chat pak fahmi
chat pak fahmi to say happy eid mubarak
chat bu kiki to say happy eid mubarak
chat bu kiki to appreciate her information about payment. and also ask for pic who manage the plaza office tower
Chat bu kiki to inform the revised bast alredy send. Also ask whether she also manage The Plaza Office Tower.
Send revised BAST to Bu Kiki
Revise BAST
Reply chat bu kiki. She inform the company name in BAST should refer to the company name that stated on PO i.e. PNR. It should revise the BAST.
Chat pak fahni to inform that the attendance list was emailed
Emailed training attendance list to pak fahmi
Reply chat pak Fahmi that ask for training attandance list
Chat bu kiki to offer feedback session online as complementary for #3 participant.
Sent training report
Completing training report in #3 section
Chat bu kiki to discuss about personal action plat of #3
Chat bu kiki to say happy fasting month and ask for training evaluation
Chat pak fahmi to say happy fasting month
Since bu kiki on leave, met with pak Mat Iman to give invoice. and for GNR, bu kiki will submitted after get well from her sick. For train the trainer program, it should discuss with bu kiki or bu dessy as bu kiki's superior
chat bu kiki to make appointment tomorrow.
chat bu kiki to ask for training evaluation
Email pak Arifin and bu Atikah to remind about revised po
attend the training. Meet Pak Bun, Plaza Indonesia CEO and Bu Dessy, Head of HR. Bu Dessy ask about train the trainer.
attend the training
prepare BAST
chat pak arifin to inform about email to bu atikah
sent email to Bu Atikah as procurement team to inform about vat free
attend plaza indonesia training #1
Survey the venue and discuss training preparation
Send revised welcome letter via email to pak fahmi
Revise welcome letter to make adjustment on starting time
Chat bu kiki to confirm about offline meeting at Thursday afternoon
Sent welcome letter via email to pak fahmi cc bu kiki. Also inform about the quisionner that must be fill up by participant.
After received welcome letter from trainer, review and completed with traning location then save in pdf format.
Reply chat bu kiki that ask for welcome letter. The welcome letter will send today.
Reply chat pak Arifin after he sent PO
They accept the final price at 73.250.000 for 3 batch with duration 1 day per batch. training will execute at 17-19 Feb Click here for proposal detail
meet bu kiki and pak arifin to discuss about the revised proposal
Chat bu kiki to follow up the proposal. Offer meeting this week.
email revised proposal to Pak Arifin, Rp 73.250.000,- for 3 batch of proactive communication training program at 17-19 Peb.
Based on Bu Kiki information, they will prioritize the proactive communication training first. For proactive communication TTT still in consider. And its align with Pak Arifin information. Pak Arifin is pic in procurement. Pak Arifin inform there will 3 batch of proactive communication training with total pax is 90 person. Pak Arifin request best price for those condition. After recalculate the costing, give the best price to Plaza Indonesia. The program will run at 17-19 Peb.Click here for proposal detail
recalculate the costing of communication skill training program with 90 pax that divided in 3 batch then prepare revised proposal
reply chat Pak Arifin as procurement team. He inform there will be 3 batch with total pax are 90. He ask for the best price.
Chat bu kiki to set schedule of fgd
chat bu kiki to follow up proposal and offer schedule for pre-training at 7 Feb
inform Bu Kiki about the schedule
chat bu kiki to follow up proposal. She said they plan to have training for CS at 17-19 Feb
chat bu kiki to follow up the proposal as she already met her management
sent revise proposal to bu kiki
revise proposal
call bu kiki to explain and discuss about the proposal. There are some revision on proposal based on her condition
call bu kiki to follow up the proposal. Since she still have event, she ask for call again at 3 pm
Since they request with TTT, make new proposal which is complete with TTTClick here for proposal detail
chat bu kiki to offer presentation meeting on Monday morning.
chat bu kiki to inform that proposal already sent
chat bu kiki to inform that proposal already sent
sent proposal to Bu Kiki about TTT package program
Prepare proposal for train the trainer program.
Reply chat bu kiki. She need train the trainer program for Q1 2025 with 2-3 pax which include with proactive communication material.
Proposal created with number 437/PIR-SH/XII/24Click here for proposal detail
Chat bu Kiki to follow up the program. She inform the program decided to run next year.Click here for proposal detail
chat bu kiki to know whether her superior already review the proposal or notClick here for proposal detail
chat bu kiki to know whether her superior already review the proposal or not
chat bu kiki to follow up the revised proposal. She will ask first to her superior.
email revised proposal to bu Kiki
reply chat bu kiki, that she informed there are some changes in the back ground and some slide in benchmarking proposal.
reply chat Bu Kiki, she inform already received the proposal and studied it. There are still bahasa indonesia word, so she ask for to complete it in english.
make revised proposal in the outline to match with their goals and attach benchmark program
discuss internal with trainer team to prepare revised proposal
meeting with bu kiki and pak fahmi to gain more deeper about their training need. Since there are additional information, its need to revise proposal.Click here for proposal detail
meeting with bu kiki and pak fahmi to gain more deeper about their training need.
email zoom meeting link to bu kiki
Chat bu Kiki to arrange meeting. Its agree on Tuesday.Click here for proposal detail
Proposal created with number 282/PIR-SH/VII/24Click here for proposal detail
email proposal of professional etiquette for better cx training program
prepare proposal of professional etiquette for better CX training program
call bu kiky to gain their need more deeper.
Call Pak Umbas Rombe to follow up email of training for top management. The phone received by receptionist and she inform Pak Umbas Rombe not yet come to office. She also inform the pic of learning are Pak Fahmi and Bu Kiki.
email discussion paper about critical core mindset & skillset program training for top management
Chat Bu Dian to inform CX training program
Chat Bu Dian to share article
Chat bu Dian to inform public class schedule in 2023
Chat Bu Dian Eva to share information about CX
Chat bu Dian for introduction
Sourcing. Ms Stella Kohdong; GM Customer Service & Quality Assurance; stella_kohdong@plazaindonesia.co.id; Tel : 021 29920000; There is GM HR&GA. Corporate Secretary is Bp Umbas Rombe, email umbas.rombe@plazaindonesia.com, phone 021-29920000. From LinkedIn, there is Devi Deviana as Administrative Assistant for GM Human Resource.
Perkenalan SQCI kepada Ibu Maria Egron (COO)
Contact Ibu Maria Egron (COO) via linkedin inmail message
sales courtesy, dan menanyakan kemungkinan public class
renew project category
renew project category
renew project category
F.up report finalization
f/up report
Pre reporting PI MS wave 2
info progress PI MS wave 2 & f/up meeting appointment with Ibu Stella for present report
pelunasan di akhir project
pelunasan di akhir project
Paid
run in Aug
run in Aug
request PO and confirmation for PI MS Wave 2
wave 2
wave 2
Proposal created with number 288/PIR-EN-AI/VIII/17
Proposal created with number 288/PIR-EN-AI/VIII/17
Coordination MS Result
check PKS
ok
Running soon
Program to run in Mar
Program to run in March
Proposal Created with number 084/PIR-AI/III/17
New Proposal for MS Wave I 2017
discuss checklist for MS Wave I 2017
FU on Svc Transform Project