Smartfren Telecom Tbk., PT (SFT)
Smartfren
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Client ID
1466
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Client Name
Smartfren Telecom Tbk., PT
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Alias
Smartfren
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Initial
SFT
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Account Manager
Dinda Rizkyta
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Industry
Telecommunication Provider
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Address
Jl. H. Agus Salim No. 45, RT.003 / RW.003, Sabang, Kebon Sirih, Menteng, Kota Jakarta Pusat 10340
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|---|---|---|---|---|---|
| 1 | 156/SFT-EN/II/21 | Public Class "Service 4.0"24 Februari 2021 | 5015 | IDR 1,400,000 | 2 | 2021 |
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|---|---|---|---|---|
| 1 | 156/SFT-EN/II/21 | Public Class "Service 4.0"24 Februari 2021 | IDR 1,400,000 | 2 | 2021 |
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
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Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
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Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Sri Rahayu Pajarwati | Customer Care People & Service Quality Manage | +62 881 121 3020 | sri.rahayu@smartfren.com |
| Heru Kamaludin | Trainer Customer Care | 08881857726 | heru.kamaludin@gmail.com |
| Sri Rahayu Pajarwati | Customer Care People & Service Quality Manage | +62 881 121 3020 | sri.rahayu@smartfren.com |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Heru Kamaludin | Trainer Customer Care | 08881857726 | heru.kamaludin@gmail.com |
chat - greeting new year
compro di linkedin
send email to pak james to share discussion paper about critical core mindset training for top management
Chat Pak Arya to share invitation of SQC webinar
Chat Pak Arya to share public class schedule in 2023
Chat bu Sri to offer catalogue program
Chat pak heru to inform Delivering Service Excellence training program
Chat pak Arya to say hello
Send catalogue program
Meeting pak Arya to introduce SQCI and remind that Smarfren ever join SQCI program.
Say hello to Pak Arya (as HR Learning) via WA +62 881-1215-549
Chat bu Sri Rahayu for introduction..
Chat pak Heru for introduction
Sedang di fu lagi oleh Enita
- feedback session for PC - pic rencana utk inhouse coba diajukan ke mgmt
Public Class "Service 4.0"24 Februari 2021 - 5 pax (paid done)Click here for proposal detail
REVISI JUMLAH PESERTA JADI 5 ORANG @280,000Click here for proposal detail
(Activity 16Feb) - kirim surat penawaran PC
judul revisiClick here for proposal detail
Proposal created with number 156/SFT-EN/II/21Click here for proposal detail
Rencana join PC Service 4.0. Utk promo buy 4 get 1
- fup PC 2021 - pic tertarik service 4.0 dan minta detil silabus
- sales coutesy call - share informaton about sqci e-learning and offer trial package - pic will join trial package for review
transformasi management
transformation organisasi
postponed
postponed
Proposal created with number 162/SFT-EN/V/18
Proposal created with number 161/SFT-EN/V/18
Ada rencana 2 program: 1. Service Audit, untuk 20 orang internal audit (dari Channel Execution Management) yang akan melakukan audit ke 12 staff walk in CS dan 9 staff phone CS 2. Customer Advocacy untuk staff CS Sebelumnya pernah dapat program Wow Service dari Mark Plus tapi program itu dirasakan terlalu stratejik untuk staff sehingga ingin diberikan lagi program yang lebih mudah untuk diaplikasikan di keseharian pekerjaan mereka dalam membangun hubungan dengan customer
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