Astra International Tbk-UD Trucks Sales Operation (UDT)
UD Trucks
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Client ID
14
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Client Name
Astra International Tbk-UD Trucks Sales Operation
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Alias
UD Trucks
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Initial
UDT
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Account Manager
Dinda Rizkyta
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Industry
Automotive
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Address
Jl Danau Sunter Selatan Blok O / 5, Sunter II, Jakarta 14350
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|---|---|---|---|---|---|
| 1 | 083/UDT-SH/III/23 | Public Class - Public Speaking & Presentation Skills | 5542 | IDR 350,000 | 3 | 2023 |
| 2 | 378/UDT-RD/XII/21 | Customer Service Mindset | 5261 | IDR 80,000,000 | 4 | 2022 |
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|---|---|---|---|---|
| 1 | 083/UDT-SH/III/23 | Public Class - Public Speaking & Presentation Skills | IDR 350,000 | 3 | 2023 |
| 2 | 378/UDT-RD/XII/21 | Customer Service Mindset | IDR 80,000,000 | 4 | 2022 |
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|
Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 089/UDT-SA/III/18 | Workshop Service Performance Measurement | Deal Lost | IDR 35,000,000 |
Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Budi | +62 813-2102-5705 | budi.rudianto@udtrucks.astra.co.id | |
| Budi | Service manager | 081321025705 | budi.rudianto@udtrucks.astra.co.id, |
| Dodit Irawan | HR GA Head | 0817134704 | Dodit.Irawan@AI-UD.component.co.id |
| Resti Handayani | HR Dept | +62 813-8110-0815 | resti.handayani@udtrucks.astra.co.id |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Dodit Irawan | HR GA Head | 0817134704 | Dodit.Irawan@AI-UD.component.co.id |
| Resti Handayani | HR Dept | +62 813-8110-0815 | resti.handayani@udtrucks.astra.co.id |
chat - greeting tahun baru
kirim public class
chat bu gea to share new company profile
chat bu resti to inform about emotional intelligence to handling complaint
Chat bu gea to share the nearest public class
Chat bu gea for courtesy
chat bu resti for courtesy in the beginning year
share psdm training program
chat bu resti to share PSDM training program
chat bu gea to send SQC Singapore free webinar invitation
chat bu resti to share communication skills training series and ask for online presentation
email team excellence category program to bu astuti.
share the category program of team excellence and offer meeting to bu gea
chat bu gea to inform customer focused process improvement training program
send email to bu astuti to inform critical core skill training program
Chat bu resti to share information about Critical Core Skills training program
chat bu gea to inform training program of Critical Core Mindset & Skillset
chat bu resti to say happy ied fitri
chat bu gea to share list of public class and offer meeting to present program
share list of public class to Bu Resti and offer discussion to meet their needs.
Chat bu gea to share e-mag dec.
Call bu Resti to inform Amazing Race training program
Chat bu Resti to send articles
Send email to Bu Astuti about leadership article's
Chat Bu Gea to share article about leadership
Send email to Bu Astuti to inform about CX training program
Chat bu Resti to inform about CX training program
Chat bu Gea to inform training about CX
Send email to Bu Astuti about SQCI article
Chat mbak Gea to inform Professional Etiquette training program
Chat bu Resti to say hello and inform about CX
Chat Bu Gea to share invitation of SQC webinar
Email public class to Bu Astuti
Chat Bu Gea to inform trainig program, Service Start With Me
Send email to Bu Astuti about SQCI article
Chat Mbak Gea to share article
Chat Mbak Resti to share invoice of public class
atas nama peserta : Heri GuswendiClick here for proposal detail
Proposal created with number 083/UDT-SH/III/23Click here for proposal detail
Send courtessy email to Bu Astuti
Chat mbak Gea to inform schedule of public class 2023
Chat Mbak Gea to say happy new year.
Send email to Bu Astuti to offer catalogue program
Chat mbak Gea to inform customer service mindset training program
Call mbak Gea to inform the last program that took by UD Trucks
Send email to Bu astuti to inform PSDM training program
Call Bu Astuti but she is meeting. Try to call again to 021-6508008 ext 6176 via her staff, mbak Gea.
Inform Oct PC
Email bu Astuti to inform public class in Sept.
Email pak Budi Rudianto to introduce and request meeting. He ask to direct to HR Dept Head, ie Bu Astuti Siwi Utami at astuti.siwi@udtrucks.astra.co.id
Chat pak Dodit to introduce as new AM for UD Trucks
Konfirmasi pembayaran invoice ke pak Chandra, invoice sudah di finance, tanggal 20 akan dibayarkan
Konfirmasi perihal surat bebas PPN SQCI, sudah info ke pic UDtrucks (mas Chandra)
Konfirmasi ke pic terkait faktur pajak & invoice, apakah yang dimaksud surat bebas PPN?
Sent materi dlm bentuk pdf yg diminta pak Chris, sent lin E-Certificate, sent invoice (hard copy) ke pak Dodit
Send confirmation letter utk PC ke Pak Dodit
Fam 1 April 9.00-11.30 Draft hasil FAM terlampir
1. Koordinasi invitation utk Fam 1 april jam 9 pagi 2. Invitation utk training tanggal 7-8 April 3. List peserta perwakilan untuk fam 4. Request foto ruangannya dan settingan tempat duduknya seperti apa? (Layout ruangan training)
Perubahan jadwal pre-training dan training (dimajukan karena tgl 11-12 UD trucks ada acara customer gathering) Pre-training: 1 April 2022 Training : 7-8 April 2022
Menunggu konfirmasi pelaksanaan pre-training di 5 April apakah formatnya online sesuai diskusi awal, atau offline?
Invite Pak Dodit utk PC 14 April 2022, free seat "Effective Negotiation Skills"
Confirm pelaksanaan di bulan April tgl 5 pre-training, tgl 11-12 training offline di kantor UD TrucksClick here for proposal detail
Call Pak Dodit, pembahasan tentang invoice
Call dari pak Dodit, discuss jadwal training. Confirm di awal april pre training 5 april, ICT 11-12 april
Untuk akhir maret pak Dodit dan Pak Chris belum bs confirm, karena biasanya akhir bulan tim sales sibuk closing
Propose new schedule training ke Pak Dodit
2 peserta terpapar omicron, kembali di reschedule menjadi tanggal 22 maret pre training, 28-29 maret training
Follow up konfirmasi dari Pak Dodit, belum ada info dari pak Chris. Akan segera diupdate maksimal siang ini
Konfirmasi pelaksanaan pre training di tgl 4 Maret ini, Pak Chris belum bisa konfirmasi, besok akan diinfokan updatenya dari Pak Dodit
Konfirmasi jadwal training ke pak Dodit, masih dikoordinasikan internal, segera dikabari
Akan segera diinfokan pak Dodit keputusannya apakah tanggal sudah match atau belum, sedang menunggu info dari Pak Chrisnoadhi
Propose bbrp jadwal baru utk pelaksanaan di Maret, akan dikabari lagi updatenya segera oleh Pak Dodit
Reschedule pelaksanaan ke Bulan Maret, beberapa peserta terpapar covid
Konfirmasi jadwal pre training ke Pak Dodit
Revisi nilai menjadi 80 mil IDR, won deal Detail schedule TBAClick here for proposal detail
Koordinasi penandatanganan LOA, LOA received by email
Send LOA via email ke Pak Dodit
Koordinasi tanggal pelaksanaan dengan Pak Dodit
Propose tanggal pelaksanaan ke pak Dodit, tinggal tunggu konfirmasi dari Pak Dodit hari senin 31 januari
Offline meeting 2nd discussion: Customer Service mindset 09.00-12.00 Materi sudah oke, senin akan diajukan ke board, tinggal propose waktu pelaksanaan
Koordinasi meeting offline untuk 26 Januari 2022
Received PPT slide dari Pak Dodit utk dibuatkan program journey, sebagai gambaran ke management
Request slide presentasi ke pak Dodit, untuk dibuatkan program journeynya
Selasa 11 Januari 2021 Pak Dodit Minta untuk ditambahkan bagian Program Journey 3 tahapan, development-integration-acceleration. Kalau sudah selesai request waktu meetup meeting offline.
Koordinasi meeting offline untuk 11 Januari 2021 di kantor AI-UD
Follow up whatsapp message ke Pak Dodit terkait CS Mindset (Pak IKJ)
Seasons greeting dan follow up proposal terkait kebutuhan Customer Service Mindset dengan pak IKJ sebagai pembicara
Proposal created with number 378/UDT-RD/XII/21Click here for proposal detail
Contact Pak Dodit (HR GA Manager) terkait kebutuhan training untuk Customer Service Mindset
untuk program public class di pelajari dahulu apbila ada yang sesuai akan di info
Courtesy call Client still continuing service Measurement program. Run by internal team & research vendor
run internally
pending
2 pax only ( costing for ax 4 pax) run for 2 days duration
4 pax only 3 days
Proposal created with number 089/UDT-SA/III/18
Forecast added
send draft monitoring brief discussion
discuss about monitoring opporyunity for Q2 2018
Courtesy Will meet next week
courtesy call -- HR forum info
Courtesy mail
Update service standard implementation Update training phase plan SQCI will be invited on Astra Anniv celebration