Bank Sahabat Sampoerna, PT (BSS)
Sahabat Sampoerna
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Client ID
1107
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Client Name
Bank Sahabat Sampoerna, PT
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Alias
Sahabat Sampoerna
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Initial
BSS
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Account Manager
Sjamsul Harun, Levitasari Darmawan
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Industry
Banking
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Address
Sampoerna Strategic Square, North Tower, Mezzanine Floor, JL. Jend. Sudirman, Kav. 45, RT.3/RW.4, Karet Semanggi, Kota Jakarta Selatan, DKI Jakarta 12930
Revenue
| # | Proposal # | Programme | Invoice # | Amount | Month | Year |
|---|
Won Deal
| # | Proposal # | Project Name | Amount | Month | Year |
|---|
Active Proposal
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|
Lost Opportunity
| # | Proposal # | Project Name | Project Status | Project Amount |
|---|---|---|---|---|
| 1 | 350/BSS-SH/XII/23 | Customer Service Excellence | Deal Lost | IDR 72,380,000 |
| 2 | 124/BSS-PL/III/17 | Service Quality Journey | Deal Lost | IDR 1,105,000,000 |
| 3 | 122/BSS-PL/III/17 | Delivering Service Quality | Deal Lost | IDR 50,000,000 |
Client PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|---|---|---|
| Rahwata | 081385513521 | Rahwata.Pinawan@sahabat-ukm.com | |
| Rahwata | Learning & Development Staff | 081385513521 | Rahwata.Pinawan@sahabat-ukm.com |
Invoice PIC
| PIC Name | PIC Title | PIC Phone | PIC Email |
|---|
Perkenalan dan follow up kebutuhan
chat bu rahwata to share the nearest public class
Chat pak rahwata to share the nearest public class
share nov public class
chat pak rahwata to share communication skill training series and request for online presentation.
chat pak raden to share communication skill training series and request for online presentation.
chat pak andre to share solution of team building and request meeting to present the program
share team excellence program category and offer meeting to pak rahwata
chat pak andre to share about customer focused process improvement program training
share public class in May
chat pak andre to say happy ied fitri
chat pak raden akhmad to say happy ied fitri
chat pak Andre to share softcopy of SQCI Preview Program 2024
invite pak raden to webinar
chat pak andre to share online event invitation
Chat pak Andre to arrange meeting
Reply chat Pak Raden that inform the user choose another vendor. Say thank you to Pak Raden for the opportunity.
information from pic, the user decided not to continue with SQCI.Click here for proposal detail
Chat Pak Raden to follow up the proposal and ask for date of announcement.
Chat pak Rahwata to follow up and ask for the announcement date
Meeting with Bank Sampoerna to present proposal program of Customer Service Excellence
Chat Pak Raden to discuss meeting. Its ok meeting at Wednesday 11 am
Prepare the proposal for Customer Service Excellence program.
Proposal created with number 350/BSS-SH/XII/23Click here for proposal detail
Discuss with Pak Rahwata to gain more deeper about their training needs
Chat Pak Rahwata to invite SQC webinar
Chat Pak Rahwata to inform training program, Service Start With Me
Chat pak Rahwata to inform PC in March
Chat pak Rahwata to inform public class schedule in 2023
Email catalogue program to pak Rahwata
Chat pak Rahwata to offer catalogue program
Chat pak Rahwata to inform SQ Leaderdship training
Chat pak Rahwata to inform PC Oct
Chat pak Rahwata to inform public class in Sept
Chat pak Rahwata to ask meeting schedule
Email Pak Rahwata to inform public class
renew project category
Lost because of they using the another vendor. Perorangan dari Danamon
Lost because of they using the another vendor. Perorangan dari Danamon
Lost because of they using the another vendor. Perorangan dari Danamon
Follow up proposal. Dia baru dapet update pagi ini dan baru saja akan email ke vendor2. Untuk saat ini atasan mereka punya referensi dari org Danamon yang bisa kerjain itu end to end. Org Danamon ini bergerak perorangan dan bukan PT.
Follow up proposal. Bu Ira blg dia sendiri blm dapet update dari atasan makanya blm contact sqc lagi. Info aja kl dibutuhkan untuk meeting presentasi silakan info
Follow up. Pak Rahwata bilang untuk project ini yg lebih update dengan Bu Ira. Jadi bisa langsung follow up ke Bu Ira
Follow up. Blm ada update dari atasan. Untuk saat ini ada 4 vendor yg masukkan proposal. Ajak meeting untuk presentasi outline. Dia akan atur lagi waktunya
Follow up. Untuk saat ini proposal masih dalam proses diskusi. Dan dia akan infokan lagi jika dibutuhkan presentasi.
Proposal created with number 124/BSS-PL/III/17
Send proposal Service Quality Journey
Next: presentasi outline
Proposal created with number 123/BSS-PL/III/17
Proposal created with number 122/BSS-PL/III/17
Meeting out with Bu Ira, Bu Vita, Pak Rahwata dan Bu Mega. Needs mereka adalah create standar layanan sampai ke training. Untuk nextnya SQC akan kirimkan proposal framework journey dan topik training.
Konfirmasi meeting besok pagi dgn Pak Reza. Yg akan hadir Bu Ira, Pak Awan dan Pak Rahwata. Mereka semua dari development department.
Outline lagi proses review dan akan jalan di bulan Juli jadi mereka sendiri juga masih santai. Tawarkan meeting untuk presentasi outline ini. Nanti akan diinfo lagi setelah selesai direview.
Dear bu Lian, Terima kasih atas informasinya. kami akan diskusiikan internal terlebih dahulu. regards Rahwata P
Pak Rahwata butuh training service. Informasikan bahwa untuk service training di SQC ada 3 level. Invite meeting tapi Pak Rahwata minta dikirimkan dulu outline programnya.
Send 3 outline program: 1. Delivering Service Excellence 2. Handling Difficult Situation 3. "Wow" Your Customer